A#1 AIR

I can not say enough about the customer service provider to us by Matt Sistrunk of A#1 Air. It is easy to wonder whether or not people truly care about you or care about the sale, but it is absolutely certain that guys like Matt of A#1 Air care first about the customer. Our experience with him could not have been more refreshing, because he did what was best for us, not his bottom line! Great Guy, great company! Couldn’t recommend them more!

Can't trust this company. Will come for a routine check and upsell services to make a commission. They came in and scratched our hardwood floors and left our attic door messed up during the 2nd visit. We just renovated our entire house, which is why they said we need to clean the dust in the vents. Their customer service team says the damages were already there. Yes, that's possible since we just renovated the house. Get out of here with that nonsense.

If you want to be price gouged and upsold.then sure they're great. $1300 to replace a capacitor.on a 2 year old system. No, I will not join your "club".

Had complete install with new ducts and insulation- highly recommend! Super professional. Our salesperson, Cameron H., encouraged us to get several quotes (we got 3 others) and to call/text him at any time with any questions we had. He always made time for us and we learned a lot from him. Installation crew were amazing- head tech wanted to know exactly where we had issues inside the house as far as which rooms tended to be cooler and which areas were warm.

He walked thru the house, drew a map so that when in the attic he could make sure dampers were set properly. These guys worked their tails off from 8am to 8pm. It was warm inside the house during the process but nothing compared to what they dealt with in the attic and outside with extreme heat temperatures!

These guys did a good job on the repair. The rep was professional and went through a series of diagnostic checks to determine that the capacitor needed to be replaced in the unit. That's where the fun starts. The charge for that capacitor was $450! It sounded like a lot to me but since it was 105 degrees outside and we needed the AC fixed I paid it.

I thought maybe there was something special about the ones they use for AC maybe. I was wrong. Upon doing a little research I find that the usual cost for this part is about $25-$50! I found the exact same model number they installed online for under $25. So they hit me with a 1500% markup! Moral of the story is that I would not recommend using these guys with that level of markup on parts. Extrapolating if I needed a $200 part it would have cost me $2000!

No thanks. I am ashamed that I used these guys and got suckered on this part and feel duty bound to alert others to this scam. They got me. Don't let them get you too. Find yourself a smaller outfit who will be a little more honorable with its customers.

I contacted A#1air to come out and diagnose my issue with my air conditioner the agent was prompt and on time he was very courteous & professional which was a plus. The dismay came with his estimate of the services he said I needed. Times are hard for everyone but you try and take a vantage of a customer to ensure you have food on your table by taking food from somebody else's table with a bogus estimate is unacceptable.

The gentleman gave me an estimate of $6700 to repair $12,997 to replace a unit that wasn't broken. I decided to seek a second opinion which the quote of $535.00 was all needed to repair this issue. I'm not sure if his misdiagnosis was intentional for financial gain or if he is just not a skilled electrician nevertheless he's a representation of this company I will not recommend this company to anyone as this may be an ongoing practice that they promote their agent's to do to get over on the consumers.

I reached back out to the agent to advise of the second estimate and he told me that A#1 is a large company and that's their prices point blank he said he has a company point sheet that he works from and his quote was based off that. Please get a second opinion on all estimates. Deceptive pricing is illegal.

First, I should start with saying my first impression/contact was with Steve (sales) who sold us on using A#1. He was kind, understanding and not pushy. As we all know "first impression" means everything, so he did his job. We agreed to replacing whole new system A/C, furnace, coils and duct cleaning. The two a/c techs were just wonderful, very polite, professional and knowledgeable.

They did a great job, they deserve a raise or some recognition for there hard work. Plus, they were very careful while having to work around all my flower beds. I was worried, but then had NO worries. Great job! Thank you

Our air Conditioning went out last night around 630. We called A#1 Air, the call was answered quickly and even though it was after hours we had a service tech out at our house at midnight Milton quickly assessed the outdoor unit and told us the capacitor needed to be replaced. He finished his job quickly and air conditioning started cooling the house immediately. Great job A#1 Air - THANK YOU SO MUCH

Do not use this company! Bought new a/c and heating units. They installed way to small and charged for bigger units.

I would not reccommend A # 1 air to any one to fix anything. They are the worst. I called them because of a leak in my ceiling from my AC Unit. Jason came out and had me thinking I was about to experience an HVAC apocalypse. He gave me 5 different suggestions replace the unit, replace the coils etc. Then he says well your unit is low on Freon and I can add more to your unit and that will stop the coils from freezing and thawing.

I told hiim that what he was saying didn't make any sense to me but he is the "expert". No sooner than he left, my ceiling started leaking again. I called back three times for a new technician but after thinking about it I figured the next guy is going to go in for the "kill" after Jason set it up with the obligatory Replace the unit replace the coils etc.

My unit is only 5 years old. Well anyways, I have accepted this L(oss). Again try them at your own risk. Update: June 18, 2022*** A#1 Air was willing to work with me. I worked with Kendra who went above and beyond to help me with my complaint she followed through all the way to the end. I am very thankful fot her dedication.

I would NOT recommend A1 Air for a new HVAC purchase and install. Despite Chase's (the sales person) repeated emphasis on how much they value satisfied customers, that was not my experience. Their 100% satisfaction guarantee appears nothing more than a marketing slogan, with no real follow up or concern for the actual experience. My install two weeks ago was completed late afternoon.

We left the house and returned several hours later to find the master bedroom at 79 degrees. Clearly the unit was not working. I called A1 to get someone to address the situation. After some polite insistence, they agreed to send a tech that evening. It turns out the duct work in the attic was not connected and the line from the condenser unit was leaking profusely.

For the record, Alejandro, the late night service tech deserves a "10" for finding both major installation issues and staying 4+ hours, until 2am to rectify the situation. No one from A1 contacted me as a follow up ( I know the issues were documented and communicated by Alejandro) and to see if I had any further concerns. Later, I received the text survey regarding my experience and rated my experience as a "1" (worst) and further indicated that I would not recommend them.

No response. Nothing says "we don't care" like not responding to direct customer feedback. Why bother asking? Finally, after two weeks I contacted the permit department to see if I needed an inspection with the city which they are supposed to coordinate. It turns out I am required to have one. I am convinced that had I not called, it would not have occurred. Overall, a really poor experience and a repeated lack of concern by A1. My next repair or install will be done with the many other reputable companies in the area

We had a problem with our AC system and called A #1 Air to look at it. The technician who came out checked our system and initially recommended a $1,000 thorough cleaning of our inside unit. Then after checking our outside unit and freon his recommendation changed and stated we need to replace our whole AC system. The technician scheduled an appointment with a salesman a few days later.

The salesman came over checked our AC system and made some measurements. He then gave us a list of options for the replacement of our AC system. It was clear he wanted to sell us a new AC system that day. We explained that we weren't ready to decide without a second opinion. The salesman's friendly deminer quickly changed. He stated we needed to make a decision soon or we would not have a working AC system going into the hottest part of the year.

We had another company come out to check our AC system that was a referral from a family member. We did not tell the second company that A #1 Air had checked the system a few days before. The technician from the second company reported that he could not find anything wrong with our AC system and that there was nothing he could do to make it run any better.

That in fact giving the age of our AC system it's functioning quite well. A#1 Air doesn't seem to want to give customers honest assessments of their current AC equipment and would rather sell new AC systems.

We received excellent service from A#1 Air's team of Steve B. and Kaylie G on May 25, 2022. They came the same day we called for service and were very polite, friendly, knowledgeable, and quick. The price was also reasonable. We have used A#1 several times in the last 15 years and highly recommend them! Service: A/C system maintenance

I purchased an AC unit in 2015. Every year my unit freezes and every year I have to pay hundreds of dollars in repairs and freon. Some years it takes several trips from different service technicians to diagnose the problem. Today we spent over 700.00. With the money that I have spent in repairs over the years plus the money we pay for their membership we could have purchased a quality unit from a reputable company that stands by their product and provides a warranty with actual coverage.

I have never been so disappointed in a product, a company and the service provided. What a waste of money. Don't be duped by their advertising. "Guaranteed right day or night" and "100% satisfaction guarantee" are words this company does not stand behind.

A#1 (Randy Mckinzie) came out to assess our air conditioner since it wasn't cooling. He told me it leaking refrigerant and we needed to replace the evaporator coil. Luckily, it was cover under the warranty so we weren't out any money. He was professional, very friendly, patient and explained everything to me. Although, the part needed to be order they got back to us within a few days and had a technician (Drake T) come out and install it.

He was also professional and friendly and made everything an easy process. I really appreciate A#1 coming out and fixing our problems If we have anything else come up we will call them back for sure.

Buyer beware is advised when dealing with these "salesmen." We had a coil freeze in July 2021. They convinced us we needed this $7000.00 repair and installation of 2, A1 Air Next generation Green Air systems. (No new coil) This would fix our problem, and make the air so much cleaner. Well what it did was increase our electric bill by 1/3 every month.

Then 6 months later when it starts to get warm the unit is not working correctly again. So they come out and tell me it's the same coil and needs to be replaced at another pricey fix. We called another local company for a second opinion. Yes coil needed replaced and should've been the first time, not t9 mention this company did it $1000 cheaper.

The extra $7k we wasted on that fix was not needed in their opinion. The coil would've fixed our problem and saved us $7k that we are still paying on thanks to A1's convenient financing! Thanks for nothing A1 Air. Me nor my family members or friends will EVER use these guys again. They are about repairs that insure future repairs. BEWARE AND GET ANOTHER OPINION. My fault and learned my lesson trusting them.

Just a warning but if you are considering A#1 Air for replacing your AC/heating unit, you might want to rethink it. They installed one for us a few years ago and took some shortcuts without our permission and now they want to charge us $1500 to fix the errors that they caused. At the time they installed the unit we bought a 10 year labor and 10 year parts "carefree guarantee".

The repairs that they are suggesting are outside of that "carefree guarantee". The paperwork they left for us states: My promise to you! " Any time you believe that we have not lived up to our promise of great service, quality or value, call us! " James & Sherry Green, Owners A#1 Air 972-242-2665 Calling customer service at their company is a waste of time. Unfortunately, the people on the other end of the phone do not understand the business or the technical aspects of a heating and air conditioning unit.

Jonathan came out to install a surge protector on our home. We provided the surge protector itself, but he had a great switch cover for it and installed it seamlessly. He was helpful, patient, and explained everything very well. Will recommend them and use them in the future!

A number one air told me that my gas furnace had to be moved to the attic because it was out of code and that I needed a new one, which wasn't a surprise. They also told me that my gas lines didn't meet city ordinance and had to be completely replaced ($10k). When the city inspector came out he said that both things were actually in compliance with city code. A#Air said that city code was substandard, that the house was old and they believed that safety issues existed.

I already paid in full for the work and pitched a fit. I had everything documented with pictures and had communicated with them a lot throughout the process. They met with me then agreed to refund the cost of moving the furnace to the attic's and the cost of installing a new gas line. I was very very satisfied with that, but it did take a lot of time and energy to get it done.

When they moved my furnace to the attic, huge holes were left in the closet where it had been - on the floor and in the walls - and the former access to the attic had been left open. Mice quickly invaded the house. I was told they weren't responsible for repairs, but they taped a cardboard box over my attic access because heat was pouring into the house.

They should've told me I'd have to pay for flooring in sheet rock and work, it was a surprise. Ended up costing me $700. When they moved the furnace, the tech didn't The former gas line and left it sticking up 4 inches above the floor. He also didn't remove other connections to the furnace in, so that was all included in the $700.

They refunded me for that in full. They also paid for the pest control company to come out and get rid of the mice. When I needed my old electrical system upgraded last year, they were $2000 higher than everybody else and said I needed a whole home surge protector for $2000 and that it was required by city code. I gave the bid to another company but was aggravated with having received a much higher bid from a company I did regular business with.

I finally talked to them about it. Found out that the whole home surge protector makes the house much safer and what is convinced that it was worth the money, although I haven't yet been able to afford it. They said the code thing was because National codes were higher and stronger than Dallas codes, but cities are allowed to write and enforce their own codes.

Everyone at this company is professional and pleasant, they want to do the right thing. I continue to maintain annual contract with them to keep my furnace and air conditioner working properly. Be aware that the techs Get commission from their sales, so check consumer reports for the best system and shop around. I ended up getting my new central heat and air from a number one because I trusted them. Who's my writing from five stars to four stars due to the tons of stress time and energy it took to handle the code/not code issues.

I felt I'd been lied to and spent a ton more money than I should have had to. If they haven't done the right thing, I was prepared to see them in file complaints with the state board. They did the right thing though, so I will continue to use them.

Your unstable technician in truck #06 just tried to run me down and threaten me on the PGBT at 3:40 PM today. It seems that his simple mind can't comprehend that the left lane is for passing and when I overlook it threatened his already fragile masculinity so he had to act out. I stingily suggest you review the people you put in these customer-facing positions.

***Update March 02, 2022 I posted on Nextdoor about this. To my surprise, It appears, I am not alone. I received nearly 500 reactions and nearly 300 comments from consumers whose had very similar and some, even worse experience with this company. I saw that the owner responded to my Yelp review and has asked me to call them. They have my number. Why ask me here to call? Theater?

My advice: BE HONEST and do not assume all women know nothing about construction parts and their pricing. A couple of the comments on Nextdoor stated that A#1Air technicians are on commission and anything that they can add on as mark-up to parts and or labor increases their commission. I do not know this for a fact, but these are statements from their past and not-returning customers.

Others claimed that this company even offers their "own" financing and that they are still paying for their bill, years later. Again, I cannot confirm this, but these are statements from past clients. End of update. If I can give them ZERO stars, I will. Consumers beware. This company will rip you off! They tried it with me, except I know my pricing from being around contractors a lot, as a Real Estate broker.

So first, I answered their Ad which was forwarded to me by a friend. It said $39 to tune up your heater and since I have dual zones, it's multiplied by 2. That's totally fine. Then I told them that I needed one of the filters changed. I was advised that if they provided the filter, the price would be higher. I also said it's fine. I do understand businesses have mark-ups.but to a reasonable point.

They wanted to charge me $127.00 for a $16.00 filter! Omg! Then just to rip me off even more, their technician said I needed a new flame sensor. Ok, that part cost between $6.00-20.00. Guess what they said it will cost for the part? You ready?.$242.00! Lol! Are you kidding me?! I understand businesses need to mark up pricing. But this company's mark up is so egregious, it's thievery.

So I called them to ask about their obscene pricing. All that I got for an explanation was that, they are mark ups. A near 2000% above market price is not a mark-up! It's a " we want to rip you off." To put icing on the cake, the woman who called me was very rude. I guess she was pissed that I did not fall for their scam. Oh and update. I called another company who was nice enough to accommodate me on the same day.

I told them to check on that flame sensor that A #1 Air claimed was a $242.00 part that had to be replaced because it was corroded. The new technician laughed and asked if my flame sensor was Diamond studded. LOL! He also said it did not need to be replaced because it was not corroded. It only needed cleaning. Omg! I'm so glad I caught these scammers before they ripped me off! BEWARE OF THIS COMPANY! DO NOT USE A #1 Air ever! I will let a couple of my friends who referred these thieves to me, know. I will also post on Nextdoor.

Had a great experience working for A1 Air. The place is full of great people and help me completely change my life. You can honestly tell that the company cares about the job they do not there to just get it done and leave. I have seen the place help people with no air conditioning when they couldn’t afford it. This is something that stood out to me.

They are always giving back to the community which is a reflection of the owners and employees. I moved on in life, however would not hesitate to go back. Thank you James and Sherry and the rest of A1 Air for being a special part of my life.

I put off replacing my AC/furnace as long as I could because I believed it would be a nightmare experience. From the first phone call all the way through install, I have been so happy and thrilled with the service. I knew I wanted to buy American and they knew exactly the unit I needed. I thought I would need a bigger unit and A#1 Air did not take advantage of my ignorance.

They recommended a smaller unit that would meet my needs. Alex and Frank were on time, polite, knowledgeable and friendly. They took the time to get the job right and make sure all my questions were answered. With the price match, I knew I was getting a good deal and they put a water heater in as well! Thank you for making this experience fun and I am so appreciative!

Buyer beware.they want to charge a $250 eval fee if you're selling your home. EVEN if they repair the unit and you pay for those repairs. SCAM!

I got home this afternoon and thought "Gee, the house is stuffy" and I went to go turn on the AC. Then I remembered that A #1 still hasn't fixed it and it's been almost two weeks. And we had already waited for them to come out a few days prior to that. I really thought my AC should have been fixed by now, I've been paying monthly on a service plan that I thought we get us better ("Priority") service. I'm so mad now I can't see straight. And yes, we have talked with Customer Service about this.

Matthew S was the best service ignition I've ever had he treats you like he wants to be treated very rare in this day and time. a number 1 air I'm a customer because of Matthew S it will always refer business to A#1Air.

We have used A1 before for electrical and plumbing work which has been great. Recently we started having a problem with one of AC systems and figured we would try their HVAC services as well. They sent out a technician, Milton who did a great job. There was quite a few problems that he identified and he showed video of what he found and made recommendations with different pro's and cons.

He stayed for hours and also refilled the AC unit so we would have some cool air for the day. We wanted to talk to their sales department to get an idea of the options and what made sense financially. They sent one of their sales reps, Jay out the same day and were flexible and could meet with us after 6.30 PM which was very convenient. We were upfront with that we were looking for a financially viable solution and would not be interested in the luxury models IF we would end up replacing any part of the system. Jay did great with just presenting options that were in our range. It's always frustrating when someone in sales tries to oversell you and it was a relief that this was not the experience with A1 at all.

It was also very easy to get financing through them, it only took minutes to know the options and interest rates. We ended up replacing the furnace and AC system and they were able to come out as soon as the next morning! Unfortunately I don't remember the name of the installers but they were friendly and efficient, they explained everything well and showed things I asked about and made sure they had answered all of our questions. It's also a relief that they want to make sure it gets services and the first year of service was included in the price which is appreciated.

We had to replace one of the other AC systems in the house a few years ago with a different company and we never heard from them again after they had installed it, it was so nice to have a great experience with A1!

The Electrician that did the Electric Install of the 24KW whole house Generator and the Transfer Switch (David) was outstanding. He kept us informed, did quality and professional work and was a great client relations guy. The Plumbing side? Not so much. That is why the rating is a 4 instead of a 5. They showed up and left. Did nothing. Got a call later that they would be back in 4 days.

Other issues. I asked the company not to send them back. The company obliged and sent two new guys that hit the ground running and all was hooked up the end of the day. I have to call for a start up but that is on me for timing.

My Trane compressor went out. I called A-1 (A#1) in the afternoon. They said a salesman would came out. I was happy to see someone that late in the day and it was hot. The salesman tried to sell me an outside unit for over $5000 (the cost of an outside & inside Trane unit with Installation, I knew because I had paid for one for my son's house that summer).

I told him to leave. He got on the phone and made an offer of less than $2500. I went to bed thinking we were both talking about a Trane and woke up for my early shift. They had not installed a Trane! It was an off-brand! It doesn't cool nearly as well! Never again!

I'm currently out of states my mother that at this time lives by herself at this time informed that her AC was not working she have a company from Garland and they replace a fuse and recharge unit with Freon. Her unit was broken again less than a week! I search liable companies in the middle of my frustration and found A #1 Air sent them a request and customer service person called me right of way they put my mom in to their schedule to recheck her AC they called me send me pictures of the burn fuse and the compressor that was overcharge from my mom's AC. They saved my mom's life they replace the unit then they send me an install crew and start the installation the same date. My mom is safe! SHE IS HAPPY I'M HAPPY.

I would just like to point out how pleased we are with A #1 Air. We called late in the night and for our surprise this company answer! Peter he was absolutely as thorough as he could possibly be and and explained everything clear as glass. He showed me and my husband where the problem was and during his repair he explain step by step replace the a capacitor and repair our electrical problem in our unit. We want Peter to be our preferred tech!!

Had A#1 install new units in both my home and office. Fantastic job. It was last August when they installed the new unit at my home. The old one just stopped. Had a hot and unhappy wife and kids. Not a good thing. A#1 was out, quoted a price, and installed on the same day. They made sure we were cooling before the sun went down. I had truly expected to stay in a hotel for at least a night. Was so pleased that I recommended A#1 to my in-laws and they had two new units put in this spring. Great people at A#1. Couldn't ask for anything more.

Our technician arrived on time as scheduled and even gave me a few minutes fighting through Houston traffic. He sat down with me explained the issues and the different price options. Brandon helped me pick the Best Buy not the most expensive buy. He called multiple people during his visit with us to make sure we were truly getting the best cost and option for our home.

The guys showed up the next day (a great team of three men) and they installed out brand new indoor unit and outdoor unit. They worked so hard and so fast! They taught how to maintenance the new unit and maximize the life. We couldn’t be happier!

I had a great experience with A#1 Air. I was far from an easy customer needing a 40ft ladder and rescheduling my appointment multiple times due our townhomes getting a new roof put on. A#1 accommodated me each time. The technicians Sam Andrei and Zach N were especially fantastic. They showed up and were extremely friendly and professional. They were able to get the 40ft ladder up on my unit with no problems and quickly serviced my units. They seem to be running better than ever. I will definitely be using A#1 Air for my annual heating and cooling services in the future.

I rate this company a 5!!! Although we had a bit of a wait for someone to come out, I must say it was well worth it. The tech came out and found the problem within minutes. He had the part with him and it took him all of five minutes to get the air working again, not to mention the part and service was reasonable. I have Lupus and the temperature in my home is very important.

We were so satisfied that we decided to pay a monthly fee and join their family plan. A Number 1 Air, I would recommend you to my family, friends, co-workers, neighbors and anyone I come in contact with. Thanks a million....Another completely satisfied customer.

Went out of their way to help me out. Offered me the least expensive alternative to fixing my problem.

Came out to the house very quick when our AC went out. The rep talked my husband through everything that he was doing--kept my husband involved in the process. Would highly recommend!

They came out the same day I called. Representative was very nice and even helped me move some boxes that were blocking the attic access. Fixed the problem and gave us several suggestions for the future. He was so patient while answering a ton of questions from us (new homeowners). Will definitely use A#1 in the future.

Excellent service from beginning to completion. Neat and professional install crew-would recommend to anyone.

We had a good experience. It seems a good experience is infrequent these days, so this was somewhat refreshing. Thanks!

Love this company. Very trustworthy and cared about our time. They knew what they were doing, got in and out so we could go on with our day. Joe is the best.

I have had 3 other companies out to try to figure out what is wrong with my ac system. Everyone keeps telling me that there is nothing wrong. I know there is. I was referred to A#1 Air by a neighbor and boy, am I glad. James came out to my house and within no time he found out the problem that all the other companies missed. The original company that installed my air conditioner put a filter drier for an R-22 system on my system which was not R22 it is the new freon - puron. Now that it is changed for the right freon everything is wonderful and we can freeze ourselves out if we want to!! Very knowledgeable!!

I needed service last weekend and after calling around my friend recommended the company she uses. A Number 1 Air. They were great! We knew we needed a new system as ours was 18 yrs old. Jay, the technician, gave us lots of options and made some great recommendations for the system and for our duct work to get better air flow. They had their install crew out on Saturday and got the whole job done that day. They cleaned up, did a beautiful job and were very polite. We couldn't have asked for anything more. I will pass their number on to anyone that needs service or a system.

We needed to get an estimate on new a new ac system. We were referred to A#1 by a neighbor. They were very prompt, had lot of options and really want to know what we wanted. We did not really know very much about air conditioning and were kind of scared of the whole idea. There are so many stories about bad service companies out there that we have put off even calling anyone for two years.

We had to replace the system now since it just totally gave out. The technician that came out was so comforting. Quincy was not pushy and took the time to help us understand what our choices were. We feel that we made a great choice picking out the right package for us. The install crew that came out could not have been better. I think their names were Bobby and Charles.

They were in and out in no time. They used floor covers over our carpet and cleaned up when they were done. A real class act. I commend the owners and the management for the professionalism of the all the people we dealt with. You just know this is a company that cares. Our hat's off to them!!