Air Masters

I installed my own Mr. Cool DIY heat pump unit which many people are doing these days. But because I did this myself I could not get the JeffPud rebate unless my install was certified which Jefferson Public Utility District said I should be able to get done for a couple hundred dollars. I contacted this company and asked if they could check it over, but they would not help costing me my rebate which I need. I DO NOT RECOMMEND THIS COMPANY AT ALL.

Yesterday I discovered water dripping from the HVAC system in my elderly mother's garage. Question, does any company try to troubleshoot over the phone anymore? A tech. was dispatched and all that happened was a switch on a pump tripped and needed to be flipped back on. $207 later and I'm giving an extra star for this particular review because they came out next day, after our call in.

Just moved into a new home and needed someone to service my HVAC system. Unit hadn't been serviced and it was a different kind of system than I was used to. Air Masters answered all my questions before I set up appointment, gave me more information about TRANE system and was able to schedule appointment rather quickly. Tony was great technician. He called earlier in day to confirm appointment. He was very responsive and prompt. Answered all my questions and helped me walk through basics of system. Highly recommend company!

Just had our furnace serviced, our tech was friendly knowledgeable and communicated the entire process. We bought a package last year or the year before for service, I love how they call and check in and remind us. It feels like VIP personalized service we will continue to use Airmasters and absolutely recommend.

Quick response, efficient use of time on site and courteous are the best words to describe the experience. I have used Air Master before and they are my go to company for HVAC services. Service: Heating system repair

Mike came out - right on time - and set to fixing a problematic heating system / thermostat. Not only was he able to discover what turned out to be a complex issue, he educated us along the way so that now we understand the system. Everyone we spoke with at Airmasters was very helpful and professional. Our house is like a new house with the heat working as it should. Very highly recommended!

On 12-23-2021 my wife and I woke up to our furnace not working. I called around to several places and they were not going to be able to get out to help before the beginning of next year. Upon contacting air masters heating and cooling in Port Orchard they were able to schedule us that day. They were scheduled to come out in the afternoon but called a short time later and advised a morning appointment had been canceled and that they could fit us in right away.

The technician that showed up was Anthony and he was absolutely the most professional person I've had the pleasure of dealing with in a long time. He was very knowledgeable and explained exactly what he was doing and the workings of our furnace. While he was fixing it I asked him about doing a PM maintenance on it. He called his office and found out that he had time to do it and after he completed the repair he did the PM. Mu wife and I were extremely happy given the fact within the next few days we were going to be reaching daytime temperatures of only 30°F. Everyone we spoke to in the office and Anthony were all professional and extremely polite. They will be our go to company to do anything with our furnace.

Really liked Michael T. Was very professional in his approach. Cleaned every duct and vent. Outside Michael not only serviced the unit, but explained tips for us to safely be sure our unit was operating as it should. Michael then replaced some of the tubing and some of the worn wrap. We were well pleased. We then decided to do the three year maintenance plan and we hope Michael will stay employed with Air Masters.

I highly recommend Air Masters and their employee Michael. He was very professional, knowledgeable, polite and friendly. He explained the failed issues with my heat pump and what was needed to bring the system back up again, all in a timely manner. He also provided me with the name of another company that would be able to fix my propane stove in the basement. Thank you Michael, you are greatly appreciated!

Working with the office staff at Air Masters Inc has been very easy each time I have called needing help with my ductless system. The personnel that show up to my door have been the nicest and thoughtful people that I have ever hired, let me explain. If I am told that they will be contacting me at a certain time, they are sure too. Nothing is more frustrating than waiting all day for a contractor to show up and then to get a phone call to setup for the next day.

Next are the fast actions to get to work on my problem. During the work phase of the job, shoe covers go on and nothing has ever been broken by careless actions. In fact my yard has lots of plants and care is taken to protect my wife's hard work. I am impressed with the level of training and I have never heard coarse language come out of any of the workers, which is nice.

I could go on but you get the idea. I will continue using this company because they deliver great service. To farther my point, I asked to be able to tell the bosses of the quality of their workers. That is the reason I am writing this paragraph to tell the bosses that Anthony J. and Carlson C are men of special character that are carrying on the quality that Air Masters has shown me.