Arthur Hagar Air Conditioning

The only reason I even had them out is because it's covered at 100% with our new home build. They make you call back to find out when they'll be there rather than any normal company that gives you a window of time. I've had them out 3 times now to fix an issue that should've never been an issue had they installed the unit and duct work correctly. Highly recommend finding a better comment to go with and not bothering with them or their rude office staff.

This company installed my AC unit 3 years ago, 2 years in I started having problems with the system that they could not figure out. They came out 4 times in the last year. When they came out this last week they told me that the AC Coil is cracked and since we are now over the 3 year warranty for that part I will have to pay close to 4000.00 So disappointed in them and Trane.

Critical: Professionalism, Quality, Responsiveness Failed to do their job properly. I now have warped floors in 2 rooms. They ignore my calls been 3 weeks, still trying to get them to do something. Service: AC repair

Overall good experiences. Show up on time. Polite, courteous service techs. Finish quickly.

The contractors did a marvelous job, definitely gonna use them for future repairs. We were offered 2 different models and 2 types of payment options in the quote. Everything about the entire experience was great.

Called them July 14th and appointment was made for July 15th, 11:00 AM-2:00 PM. Rico came about 12:25 PM which was timely for me. He was very professional, knowledgeable, informative and used safety measures for covic by wearing mask. He listened to me when I asked him about the problems I had been having with my A/C and he was very thorough and polite and helpful. Showed me the problems and parts that was needed. Thank you Rico for spectacular service!

Rico came out to do an inspection on my AC unit that had broken. He explained everything that was wrong and gave a timeline on how long the repairs would take once the parts came in. Super nice and great attitude considering he was here around 8 pm and had more stops after my house.

Terrible customer service.they installed the unit on a brand new home. Most recent the TXV Valve (warranty through Carrier) went out and they delayed putting the part in for 2 1/2weeks. I called another services that uses Carrier and they explained they have had no issue getting that part in and installed it the next day. I paid $800 out of pocket to have some else do the work. Poorly ran company!

Do not use them. Had them instal brand new system ducts and all. Leak in the freon. Could not diagnose the problem the first time. Had to hire a third party to come and diagnose it for me. Left me and my pregnant wife without A/C in 90 plus outdoor temperatures. Had to purchase a window unit while we waited weeks on end to get this newly installed A/C system fixed.

After receiving a quote from another company, we decided to have Arthur Hagar come out for an addition quote. Arthur Hagar was MUCH cheaper, and the technician provided excellent customer service! Shout out to Mike for coming by our house and fixing a heating element cable for us. He was SUPER professional and courteous, and provided excellent quality work. He also took a few extra minutes to educated us further on some AC and heating tips. He was a class act! Thanks, Arthur Hagar AC & Heating!

We've had Arthur Hagar service our AC units since we moved into our house 14 years ago. They've always been prompt, courteous and professional. They just replaced one of our units. They were very informative about our options. Needed access from inside the house to get to the attic unit. The installation was quick, they were very careful and cleaned up after the job was done.

You would never know that they had hauled all that hardware in and out of the house after the work was done. They explained how the new unit worked, how to adjust it and filed all the required warranty information for the unit. The price was more than fair for the unit we installed. Great company and great job guys. Highly recommend.

I called Arthur Hagar because my parents have used them for years. Chase showed up on time, was very personable and professional, and helped walk me thru the entire process. I received the bid in a timely manner and was very impressed with how clear and well organized it was. The price for a Carrier A/C unit came in significantly cheaper than 2 other companies I had quote me on less reputable brands.

He also pointed out a few things that needed to be fixed which they would include at no additional cost. The installers showed up at the scheduled time and got to work. They were professionals who got the job done with no hassle. There was a small misunderstanding with the thermostat I wanted, but it was sorted out immediately. Overall, I will continue using and would recommend these guys to anyone else.