Cates Service Company was founded in 1973, as a family owned and operated company with one goal in mind, Quality Technicians Providing Exceptional Service. We continue that mission today with Service Makes The Difference, serving our customers with great, reliable and prompt service by the best technicians and support staff in Kansas City. The Cates extended family has grown to 28 service, installation and support personnel, serving over 3500 residential customers. Service Makes The Difference.

Payment Options

  • American Express, Cash Only, Credit Terms Available, Debit Cards, Discover, Financing Available, MasterCard, Money Orders, PayPal, Personal Checks, VISA

Contact Details

  Website
  City Lenexa, KS
  Zip Code 66215
  Address 14361 W 96th Terrace
  Phone Number (913) 888-4470
  Mobile 9138884470

Products & Services

Air Conditioning Repair

Is your air conditioning not turning on after being idle for months? Blowing air but not cooling? When choosing Cates Heating and Cooling for A/C repair, you're choosing specialists who've seen it all, repaired it all, and service all brands. This should give you the confidence that your air conditioning repair will be done right the first time.

If Cates Heating and Cooling repairs your air conditioner, here is what we guarantee:

We'll fix it fast we've seen the problem before and we'll do everything possible to ensure same day service.
Certified Technicians that can work on air conditioners from all manufacturers
100% Money-Back Satisfaction Guarantee from a third-generation family-owned business


Installation

When choosing Cates Heating and Cooling for your replacement air conditioner, you're choosing specialists who've seen it all, and installed it all. This should give you the confidence that your replacement A/C installation will be hassle-free, and at an investment aligned with your budget.

The importance of choosing an expert air conditioning installer cannot be stressed enough!

Cutting corners and selecting a company with limited experience in residential A/C installation, or a company that does not have experience working with different manufacturers, could end up costing you thousands, or even worse, an air conditioner that isn't working and a contractor you can't find.


Commercial Heating and Cooling

To date, Cates Service Company commercial clients have included commercial buildings, industrial and manufacturing facilities, healthcare and IT centers, retail centers, restaurants, theaters, and numerous other community fixtures. We provide sales and installation of commercial systems on both existing properties and newly constructed buildings, and are dedicated to finding the right HVAC solution for your particular business.

Cates Heating and Cooling also provides Emergency HVAC Services in Kansas City. We are available 24/7 to respond to emergency HVAC repair and replacement service calls for commercial businesses in the region.

  • I would recommend this business

I'm a first time customer and couldn't be happier! I called for an appointment and less than 2 hours later my furnace was repaired. The technician, Mark, was super friendly, triple checked everything, and took the time to explain things to me. I highly recommend Cates Heating & Cooling.

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Overall ratingExcellent

  • I would recommend this business

My wife and I just purchased a new Air Conditioning/Heating system from Cates. From the initial meeting with Dan in Business Development through the installation process, these folks earn 5 stars! Very professional, courteous, customer-focused team! No doubt we have picked the right company!

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Overall ratingExcellent

  • I would recommend this business

On time and they don’t try to sell you what you don’t need. Always friendly.

Value for money
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Overall ratingExcellent

  • I would recommend this business

Incredible service, quick, honest and affordable. I wouldn't use anyone else.

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Overall ratingExcellent

  • I would recommend this business

Senior service tech Nathan Culp was wonderful. He explaind our problems and how to prevent the same problems in the future. We will use them for our heating and A/C needs in the future !!!!

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Overall ratingExcellent

  • I would recommend this business

Cates came out on the hottest day this year and fixed our AC. Super professional and polite!

Value for money
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Overall ratingExcellent

Customer Testimonials

A/C went out late at night, called in the morning and they made it out quick. Got it back up and going in a few hrs. Ben was awesome, my kids loved talking to him, and he engaged them right back! Great service!


I came home from work on a 90 degree day to find my AC had quit working. Called Cates and they worked me in that very evening!
Very friendly workman , who was truly a lifesaver! I couldn't be happier with the fast and friendly service.


Cates heating and cooling is by far the best! They came out and showed me what was wrong, we ordered what was needed, within hours my furnace and air conditioner were installed and working well. What puts them over the top is the simple fact they called the next day to make sure everything was going well. Very polite staff and friendly. I recommend them to any one.


Tried Cates after 10+ years with another service company (maintenance and service, to include Spring and Fall tune-ups). The appointment was scheduled quickly and professionally and the service was performed today by Nathan. His thoroughness and attention to detail was impressive. A great first experience!


Had our semi-annual inspection today and as usual the service was professional and detailed. Based upon service and their professional technicians we plan on maintaining our service contract for the future.


Cates Heating & Cooling has provided me and my husband (now deceased) with exceptional service for more than 20 years. Their technicians have always responded quickly, efficiently, and courteously to our problems and checkups. Just recently, the thermostat went totally out, and Ben was here in a very short time after I called the office. He had a busy schedule, but took time to get a new thermostat installed on a day that was cold and I would need to control the heating temperature. I appreciate all that Cates has done for us through the years, and am glad to express my thanks in this way. I highly recommend them!


Cates was quick, professional and competitively priced. They got to my home exactly when they said they would. I strongly recommend Cates.

Photo Book

Social Activity

HVAC provider trying to sneak a piece of cheese by you? Rex has his suspicions. Check out our new commercial with Rex Hudler and Joel Goldberg!
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While a furnace may seem like a one-size-fits-all appliance, this couldn’t be any further from the truth. Choosing the right furnace for your living space—and your lifestyle—involves myriad considerations. Read our latest blog post to learn the
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One of the most common complaints among homeowners who possess a furnace is that their unit runs continuously. Unless you also have a heat pump, your furnace should cycle on and off at regular intervals. That being said, if your furnace isn’t cycling
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The New Year is right around the corner, have a safe New Years Eve! call Cates Serivce Co. for all your home comfort needs!
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We hope you all have a safe and Merry Holiday!
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From Our Website

Annual service contract that covers repair or replacement of your home's HVAC, Plumbing, and Electrical components. Cates Care will help protect things your homeowner's insurance doesn't cover and is designed to help bring protection, peace of mind and convenience if something unexpected were to happen.


Your plumbing system is a crucial aspect of your home. Every room in your home relies on plumbing to work properly, especially the kitchen and bathrooms. Without suitable plumbing, your home can fall victim to broken garbage disposals, overflowing toilets, and leaky showers, to name a few. Issues with your home's plumbing often lead to leaks, which can quickly escalade to overflowing and flooding, and soon water damage like mold and rot. There is nothing worse than a plumbing emergency in the middle of the night.


Poor air quality is caused by dust, dirt, moisture, debris build-up, and overly dry conditions. Having air quality comfort systems in place can prevent you from breathing in all kinds of gross pollutants like dander and bacteria, developing mold and mildew, as well as prevent irritating conditions that put you and your family's health at risk. In fact, in-home air quality tends to be between two and five times more polluted than the air outside. Don't let your family suffer from home environment conditions that can cause illnesses.


Without air conditioning, life in Kansas City would be nearly unbearable in the warm seasons. Air conditioning repairs and replacements become really common as the summer ramps up. Fortunately, Cates Heating and Cooling is available year-round to service and replace AC units for those in the area. If you start to notice that your home feels exceptionally warm, get a free consultation with a Cates Heating and Cooling technician to diagnose the issues. Once a diagnosis has been made, the repair process can begin.


We understand you have many jobs in your daily life. Work, family, and social responsibilities consume your time. Worrying about being comfortable in your home isn't something you need to add to the list! At Cates Heating and Cooling, our purpose is bringing comfort home, and with over 400 years of combined team experience in the HVAC industry, we can fix any HVAC problem you throw our way. Our annual maintenance programs are the best way to ensure comfort, but in the case of emergency, we can always fix it in a timely and honest manner the first time.


The dedicated professionals at Cates Heating and Cooling have been fulfilling the HVAC needs of local Kansas City businesses for more than 40 years. In addition to our more than 3,500 residential customers, Cates serves a wide variety of commercial clients including some of the most vital businesses and organizations in the KC region. Our highly-trained technicians are some of the best in the industry, possessing extensive experience in the maintenance, replacement, and repair of heating and cooling systems in spaces large and small.


Working heaters are a necessity during the cold Kansas City winters. When it is bitterly cold outside, it can actually be dangerous for you to be without heat, so it is important that you stay on top of system maintenance and repair. Any problems that do arise during winter months need to be addressed promptly. If you start to notice problems with your heating system, you should contact an HVAC repair company that you can trust. Cates Heating and Cooling technicians are available 24 hours a day, seven days a week for emergency heating repairs, and they know how to repair and service furnaces from all major manufacturers.