Choate's Air & Heating

I called Choate's early that morning and in a hour or less I was told a technician was nearby and could assist me. A short time later Jack the technician comes to assist me. Jack was professional and about his business and he went and got the parts to replace and he was done. This type of professionalism is very important/needed when your important home systems aren't working because it can be frustrating. I was thankful.

I've known a few people who have used Choates for ac and plumbing work, and all recommended them. I had a whole new ac and heating system put in and have zero complaints. Very professional and personable. Great company too work with! Service: Install AC

Knowledgeable, professional employee. Friendly, efficient. The office gave me upfront costs, so I would not be surprised.

Carleigh Scott did the maintenance on both my AC units today. She did a great job. She answered all my questions and discussed all my options. She's showed me the family plan and it's advantages and how it would save me money. I would recommend her anytime. Service: HVAC system maintenance

UPDATE: I originally met with a Choate's rep to get an estimate and after about 5-6 weeks of getting no response, I wrote a review. After the review posted, I was contacted by Choate's saying they couldn't do the job and if i wanted to discuss, call them. At that point I had moved on to other vendors. The plumbing manager reached out this week and profusely apologized for the lack of response.

He met me at the site and we spent almost 2 hours going over the project. He gave me a ballpark estimate before he left. I appreciate Choate's stepping up and making it right.

Called and arranged for an estimate. A guy showed up who worked hard to upsell. Following that, I received two lengthy texts that attempted to do the same. Irrespective of this, I needed by ducts cleaned so agreed to the service. 15 days after the fact, I have heard nothing from them. I contacted another highly rated duct cleaning company (Complete Clean) and they completed the task within three days and for $750 less than the quote I received from Choate. Important to note that they use the exact same equipment as Choate. Avoid Choate.

Great service. Fast response and open communication. Very knowledge and helpful. Was able to diagnose and fix the issue very quickly and walked me through the process the whole time. Damian and his assistant were fantastic to work with. Service: A/C system repair

Brandon Hall took great care of us. He was thorough and very professional. All other service providers we contacted for the past month let us down over and over again. I will never call anyone else but Choates. Thank you Brandon for restoring my faith in people. Service: A/C system repair

Called to have a gas line leak repaired in the attic. The person I spoke to on the phone to schedule a technician to come out was very nice (great phone etiquette). Kept me informed of the technician's arrival. I like the text with a picture and information on the technician that was coming. Dustin was the technician that came out and looked at my gas line problem. Dustin was very polite and expressed a genuine concern and need to fix my gas line problem.

He was very thorough and shared everything he was looking at and saw. He researched various options and took the extra time to consult with his colleagues to find the best (and most cost effective) option to repair the gas line leak. Thank you, Dustin!

We had a very good.,p rofessional experience with Choates. They came in and fixed our heating and air conditioner unit. They were on time and worked the whole day until the job was completed. I am so glad we used Choates. This is a blessed company.

Had Choate's give us a quote on a water heater replacement. We wanted the exact same model as we currently have and reminded the salesman at least three times of this. Two days before the scheduled install, we get a call from the plumbing manager claiming that the salesman had made a mistake (quoted us the wrong model) and they would not honor his quote.

The new price would be MORE THAN DOUBLE the salesman's price! They then offered to beat a competitors proposal by $500. I told them I would rather pay the extra $500 and deal with a reputable company. Click. Not sure if this was incompetence or dishonesty, but there are other companies to deal with. We ended up using a five star competitor, who gave us a very good price and actually upgraded us to a larger capacity heater. Installation is complete, without any surprises.

Anthony was fantastic! He was very professional and extremely knowledgeable of the installation of my new garbage disposal. He was very engaging when walking me through the proper use of the disposal and the technique to used when jams occur. I highly recommend this technician for any of your plumbing needs. I will definitely ask for him by name for future needs.

The excellence started with Choates was I received a text message with a picture of who was coming to my house from their company. Then when the representative Devin was fantastic. Devin was really awesome and very detailed in explaining what was going to happen with the installation and every process along the way. Josh came out to repair our toilet and unclog the pipes. He was very nice and professional the entire time he was here. I highly recommend Choates and will keep using them in the future.

My family attempted to schedule an emergency appointment. The company website Lists 24 hour service. The customer service representative that worked on January 2, 2021 in the afternoon spent more time eating supper while fielding the call then helping. She preceded to tell me a 24/7 service was only available at 8am.

First interaction was an A/C repair. Offered a great deal for the maintenance plan VS paying directly for what turned out to be a small repair, although the tech spent plenty of time on the fix to be well worth the cost. Been working well ever since. HVAC maintenance and plumbing inspections on the program are great and informative. Very nice to get status updates on systems to budget for repairs/replacements ahead of time.

Never feels pressured or "sales-y" to get estimates on potential projects. Will certainly use them for future work and keep this maintenance plan going. Highly recommend any homeowner or landlord sign up.

I had a very expensive HVAC and water heater installed in April of 2021. Everyone was great from the salesman, to the technicians, who were here all day. I recently had a plumbing issue and Choates came out to fix it, Dustin W. is awesome. I had a leak in my wall, not their fault, and they helped me, Justin did with my Homeowners claim. I appreciate everyone there, and would gladly do business with them in the future, hopefully for nothing broken, LOL

Choates made a very wise decision in hiring Bob Geisenhoff as their Service Manager! He contacted me, came and looked at the job, then made a commitment to have it completed correctly and quickly. He followed through and went over and above to make sure we were satisfied. With Bob in this position, I would not hesitate to hire Choates again! Their service techs will learn a great deal about customer service as well as tips of the trade from Bob!

The sales rep was here right away and told us we already knew--that the whole system was probably done for! He gave us two window ac units to use and the crew was here less than a week later. They also came on a holiday, Memorial Day. We are very impressed. The plumber came for his part and helped us out with several items that we needed, fixed the garbage disposal and a toilet--Nick was amazing. Also, crew will work all week to complete a large job. Great so far!

Update: Choates reached out and resolved the issue. We had out AC replaced and the ductwork replace which cost us over $11,000. A part of replacing the ductwork and included in the cost was that they would seal off the old ductwork. Choates failed to complete this part of the job. I spoke with a manager about having Choates to come out and complete the job of closing off the old ductwork.

He stated they would get back with me to schedule a date. Unfortunately, we never heard back from them about coming back to complete the job. Two weeks later I reached out to the manager by text message to confirm again when they will complete the job. He stated he would reach out. During the last five months, we have had some important life events.

We called again to have them come finish the job on 4/9/21. When they finally came they tried to charge us $1350 for something we already paid for in August! All we would like is them to FINISH the job without trying to squeeze more money out of us.

Choate's associates were professional, knowledgeable, efficient, clean and neat while completing their job today. We were thrilled. Thank you and Great job!

Bottom line up front: DO NOT USE CHOATE'S for anything! Not even to change your air filters! Because of Choate's "service"/maintenance call on my HVAC system, I now have mold and mildew in my home. My initial appointment was for semi-annual maintenance, but has turned into a hellish nightmare! One of the four technicians that came to my home (within one month) did not secure the condensation drain pipe and water leaked in the hallway and my dogs' bedroom for almost one month.

Due to your company's negligence, I now have a bigger problem than before and based on previous experiences with your company, I would not be surprised if this is some sort sabotage. Surprisingly I'd just had a maintenance service call completed on 7 December 2020 which yielded a clean bill of health and for some strange reason, my entire system became inoperable on Christmas Eve.

The timing of the system's failure was suspicious and if I knew I would not be met with a lie or lack of accountability, I would go direct with the company; that's to be expected when there are multiple individuals accessing the system and only one actually completed the job. My hope is that through pictures, emails and time stamps I will be able to narrow down which technician, through negligence, caused this catastrophic damage to my home!

I know there won't be any proper follow-up from Choate's so I won't waste my time. And don't waste your time/money either. I don't trust Choate's as a company, its service or its employees and 6 January 2021 was the LAST time anyone from the company will set foot in my home. *Update: As of 27/28 January, my heat is not working.

Due to the pleasant weather and how low I keep the thermostat I hadn't noticed a "Sensor Error". But the problem became obvious when the home repair company asked me to turn the heat/thermostat higher to help dry the walls and floor. So, I'll have to find another HVAC company to repair my system because I will never use Choate's again.

Wow. Totally overcharge. we got a bid for work that was absolutely shocking and outrageous. got another bid for the EXACT SAME plumbing work which came in at one third of their inflated estimate. Crazy. Maybe because we're out of town homeowners renting the property? Who knows. Either way we Highly recommend getting a second opinion if using these guys.

You're igniter is dead. Good; not surprised. And your card: burner fan's not getting juice. But it was running an hour ago. The card and igniter didn't both die, just one or the other. Jiggles wires; only finds 1V at pin: It's dead; I don't know why. It'll be $1100. The going rate for $40 Chinese replacement parts in Memphis is $300, not $1100. Here's your $60 diagnostic fee; put the covers back on and get out. He installs cover, burner fan mysteriously fixes self and starts to run. Politely gets out as he was told.

Our water heater went out and began leaking overnight, and unfortunately it flooded our nursery closet. We looked around briefly to check prices at Home Depot and Lowes, but opted for Choates in order to support a local business (knowing it's hard times for many small businesses during COVID). They were professional and polite. Things didn't move very quickly but that's fine (over 24hours to get someone out to our house, then 48 hours more to get the installers out).

The pricing quote we got to replace our water heater was about $2k. The issue we ran into was that we were quoted for a 50gal tank, but realized after the install that we received a 40gal tank. We also paid for a 50gal tank, and it's what's listed on our invoice. When I called them about this, I was told the 40 gallon and 50 gallon tanks are the same price, so there wasn't anything for them to do. (Although when I checked prices online, there was a difference).

Despite the fact they quoted and charged me for a 50gal tank, but installed the wrong one, there was no apology, no compensation, no offer to install the one I was charged for. I'm pleased with the work, but not how their mistake was handled.

Update: After posting review, the plumbing manager reached out to me directly. I will say, he went above and beyond to make things right. He took the time to listen to my concerns. I feel like he really listened to me and did not try to make any excuses for things that happened. He definitely made me feel like I was heard. I truly appreciate the time they took to reach out to me. I have changed my star rating from a 1 to a 4. I will continue to use this company for all my needs.

The technician called 45 minutes prior to arrival. He arrived at the designated time. Quickly and efficiently did the work. Answered all our questions.

We called for their emergency service at 11:30 at night for my mom who is 78 years old. They took her information and said the next available tech would call us back. We called back at 12:30am to ask for an estimate on the time for getting a call back. The woman said it would not be long. It is 8:00am and my mom is still waiting. Nobody called and nobody showed up. BE WARNED!

It is an answering service that takes your call. Nine hours have gone by since we called for their emergency service. If you can't send someone out, communicate that to your customer. If you are too booked or don't have enough techs working on an emergency schedule, COMMUNICATE THAT TO YOUR CUSTOMER. She could have called another company or gone to a hotel. This makes me so angry for my mom. How dare you! Do better! We will be calling Conway Heating and Air now! BE SURE TO CHECK THEIR REVIEWS BEFORE SCHEDULING!

We needed just a little work done before we moved out of our house. Rather than charging an arm and a leg, Choate's was great to do exactly what we needed and no more. The service tech was very friendly and trustworthy. He went the extra mile. We were not only please with the customer service but also the results of their work.

I scheduled an install with them even though their price was $4000 higher than Infinity. I also wanted a tankless water heater installed at the same time as the tank water heater had to be drained and removed to get to my furnace. The plumber was rude. He did not leave an estimate and refused to even consider installing the tankless at the same visit.

On 4 calls I was told I would get a call back from the plumbing manager. No call came. I wasted my entire morning with their bs. I also had scheduled a quick trip to the beach which I had cancelled as I only have 5 days off work this month. Their actual customer service does not exist. They are not getting my extra $4000. I'm glad I found out before I actually had the unit installed.

The background info. After topping of and servicing my unit for the year with an alternative freon, my regular a/c guy was unavailable for a couple of weeks. shortly after the service my a/c unit started acting up. I called choates to fill in for my guy. The tech came out, put gauges on it and said the unit was over serviced. Pressures were way too high.

The tech spent the next hour trying to sell me a new unit. Im a mechanic by trade. I Can keep up with most tech conversations. the tech focused on the alternative freon as a way to turn every conversation back to a new unit or multi thousand dollar repairs with no guarantee of success. the only viable option in his opinion was to purchase a new unit for 5-7 thousand dollars.

We talked for a bit and he left after calling in an appointment with sales person for the next day. they never showed, or called. I got back in touch with my guy finally. He came over, hooked up the gauges and read the pressures. Yep, I got it wrong last time. He literally opened the valve on his gage set and let off a touch of pressure til it stabilized per the a/c pressure chart on the unit. It has been running like a top ever since. After this experience, I could not recommend this place to anyone. I feel as though they blatantly tried to rip me off.

Their driver almost t-boned my after running a red light. My light was green, and I was turning left onto whitten, and a driver of one of their trucks almost t-boned me, having chosen to run a red light. He was close enough that I could see he was a white male with a beard, wearing sunglasses and talking on his phone. I slammed on my brakes and pointed up to the clearly green light. I don't know anything about their air conditioner repair, but they need to train their technicians on not to run a red light.

Great service! It never fails that I need them on the weekend. They come right out and fix the air. Jake is super! Hey Choates: give Jake a raise!

The service guy showed up on time, but spend 30 mintes trying to sell me a maintenace contract I wasn't interested in and 10 minutes fixing my a/c. It is working but not cooling as fast. This must be the new thing to do since this is the third time this year I have been given a hard sale for a yearly maintenance contract costing more than the repair. I really dislike a hard sale in my home I didn't ask to be given. Otherwise, everything was OK.

Top Notch Friendly Service I was very impressed the quality of work performed by Lewis. He was professional, friendly and empathetic to my needs. I was able to voice my concerns and Lewis understood exactly what I needed done. I would recommend Lewis, and Choates to all my friends and family for their plumbing needs. I was happy to find out that they had financing and an affordable plan for the Preferred Customer Agreement that saves me 25% on each service call, including some free maintenance for heating and air as well. I'm so happy to finally find "the" plumbing company for me and my family. Thanks Lewis!

I came home at 5:30 pm and found my air conditioner not working and my home at hot mess! Choate's had someone dispatched to the house within 45 minutes, he diagnosed the problem, had to run out to get a special part, returned, installed and tested that everything was working and then left at about 8:30 pm. We went from broken air conditioner to working air conditioner in about 3 hours even after traditional "office hours." Thanks for the great service!