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Cool Touch Air Conditioning Whether you are in need of air conditioning, heating, indoor air quality or plumbing service, Cool Touch has you covered. Kick back and relax, we'll keep you cool. Cool Touch is a family-owned business that has been in service for over 20 years. Since 2002, we've been the go-to choice for heating, air conditioning, indoor air quality and plumbing service in Arizona. Our customers are more than just customers - they're family! With a 4.8 star rating and hundreds of 5-star reviews, we are committed to 100% customer satisfaction.
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We Are Your Trusted Home Comfort Specialists in the Phoenix and Prescott Valley Metropolitan Areas. For over 20 years, Cool Touch has operated on the principle of providing customers in the Prescott Valley and Phoenix Metropolitan Areas with the finest customer service and the best HVAC, plumbing and indoor air quality products and installations.
If you're looking for expert cooling, heating and plumbing services, then you've come to the right place! You can depend on the background-checked and drug-tested team at Cool Touch to provide the best in home comfort. Since 2002, we've been providing quality, expert service to thousands of satisfied customers throughout the Prescott Valley and Phoenix Metropolitan Areas.
At Cool Touch, we understand just how important it is to find a home service contractor you can count on to get the job done right the first time. We've been in business for over 20 years, and have a longstanding reputation within the community of providing high-quality expert service to residents in Phoenix, AZ and the surrounding areas.
With a 4.8 star rating and hundreds of 5-star reviews, Cool Touch is the trusted name for all your home service needs in the Prescott Valley and Phoenix Metropolitan Areas. When you do business with us, you're more than just a customer - you're family. But don't just take our word for it. See what some of our customers have to say about their Cool Touch experience!
Reviews (30)
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LeAnn Gast
Jun 14, 2022
Christian was on time and professional and helpful. Gave me advice on what was wrong and did a bandaid freon addition. Gave me pricing on repairs needed. Very easy to work with. Appreciate d all information given Service: A/C system repair
Blue Pony
Jun 06, 2022
I had Cool Touch install a new heat pump and air handler about 2 years ago. I am more than happy with my new system and the service Cool Touch provides. The young man that did the work today did a great job. You can not go wrong choosing Cool Touch for your heating and cooling needs
Tanner Tripp
Jun 05, 2022
Cool Touch did a great job getting us back up and running after several other companies could not figure out what was wrong with our furnace. Christian was friendly, professional, and efficient even though it was not the easiest task. Thanks for the help!
Aida Collins
Apr 12, 2022
Christian, your technician is a very well mannered worker, showing people skills, . Patiently he listened to my concerns regarding the AC, and then he ly assessed the situation, and efficiently did the complete system maintenance. I hope you classified him as one of the best assets you have in your company. Blessings, Aida C.
Krista McLennan
Apr 05, 2022
Cool Touch was an amazing HVAC company to have come out and service our townhouse, all the way from our quote with Chuck to the finished job. They are competitive with prices and got us the best deal without feeling like you're talking to a salesman. For the install, Kevin and Daniel got here right on time, made sure I was comfortable with them going in and out of my attic, and got to work.

During the AC install, they noticed my whole duct system was torn to shreds! On top of that, the last company with the previous owners did a horrible job patching up the system and ductwork, even adding a piece that didn't belong (pictures attached). I was thankful that they were so kind enough to give us a significant discount on the added service.

We did not have much room in our budget and they did not want to have to reattach the busted duct system, which would have led to a new ac unit pumping out cold air and then it being wasted trapped in the attic. Kevin assured me that replacing the ductwork would allow my air conditioning to benefit us more while extending the life of the unit. You can tell they actually cared about the well being of you and your home.

I did not feel at all like they were one of those sleazy contractors that try to reap your money. Kevin and Daniel were truly down to earth and reasonable workers, and I could not have asked for a better company to replace my ac unit as a new homeowner. They even went of their way to inform us about quick touch ups we could do on our own to get the most out of our system. This family-owned HVAC company is an absolute 10/10! Highly recommend! Again, thank you so much for your service!
Gerald Lubash
Feb 20, 2022
They did a great job installing a new AC unit. They also repaired a leak in the ceiling and installed a new water shut off valve out side of house that was rusted and not working. They also arranged to have a mold restoration company come out and dry out area that was wet. This company provided total customer service in order to get our situation resolved. I can't say enough good things about the total service that they provided.
Sharon Hrabowski
Feb 18, 2022
I had a new split system AC and heater installed they were very proficient and professional. I had 2 other issues and they had the other services offered by Cool Touch done. I would highly recommend them they are very responsive to your questions etc. I had several other bids their customer service is great! Services: Install AC, Install thermostat, Installation, Heating system installation
Dale Slothower
Feb 06, 2022
The company owner Chris responded to our request for repair. He was on time, quick, professional and knowledgeable. We will recommend Cool Touch to friends and anyone who needs HVAC repair or replacement. Service: Thermostat repair
Don Shields
Feb 04, 2022
Cool Touch and their plumbing arm are great folks to work with. Reliable, thoughtful, personable, and efficient. It's really great to have someone who can do an excellent job and be trusted to get it right.!
Joseph C. Beard Iii MapandCounters
Jan 30, 2022
My wife and I have used Cool Touch Air Conditioning before and, as was the case with this latest service call, we have found their technicians to always be on time, to be consistently professional, and thoroughly competent. Service: A/C system repair
Luis F. Hernandez
Sep 05, 2021
The tech Chriss first wanted to charge me $450 to replace a capacitor but was not sure if that would fix my unit, i said to go ahead he went to roof and not even a minute later came back and said he couldn't install it due and that the next step would be to get a new motor a d the price was over $1500 and then proceeded to say that i was better off getting a brand new unit, i asked for quote and he said it would be around $7500 or more, i told him to send it to me I'm writing which he never did.

Next day i contacted another tech to get a second opinion and to my surprise the other tech from a different company fixed my ac within a few minutes and did not over charge me. Chords from cool touch didn't even connect the wires back like he had found them, will never use this company again. I believed all those 5 star reviews are all paid reviewers.what a disgrace
Thomas Tran
Sep 03, 2021
The technician Christian was really great. Very professional and nice. Worked quickly and solved the problem with our AC. Very knowledgeable and taught us a lot about what to look out for and how to keep the system in better shape. Would definitely use them again. Service: Repair AC
Carissa W.
Aug 16, 2021
When I called regarding my AC concerns, they were able to schedule an appointment for the next day. Since it's the middle of summer in Arizona, that was a huge relief! Anytime I called to speak with someone they were professional, compassionate, and genuinely friendly. The technician, Adrian, was on time and professional. He asked a lot of relative questions to help understand the AC concern and did a thorough job inspecting all aspects of the system. Thankfully he was able to fix the concern same day. We even signed up for a 5 year maintenance package with Cool Touch because we had such a wonderful experience!
Donna Wells
Aug 02, 2021
If I could give 10 stars, I would. The repair man was kind, friendly and professional. Most of all he was 2 hours earlier than expected, which was a real blessing in this Az monsoon heat. The AC was back in service quickly and quietly. Like a breath of fresh air, they are honest and trustworthy and we are enjoying a cool home again. Thank you Cool Touch Air Conditioning!
Sheryl Shepard
Jul 31, 2021
My main valve to my toilet was leaking even with the house main water line off. Within an hour of my call Jeff Orr arrived. He removed and replaced the valve in record time. He also provided me with helpful guidance on the toilet install. He was very helpful and professional. I would highly recommend Jeff for your plumbing needs!
Alfonso Cecena
Jul 30, 2021
Arizona Family is right! This is an A+ HVAC provider. We asked them for a check-up of our ac, after Another Company Emphatically told us that the system was depleted of refrigerant and that we needed to replace it due to a leak in the air handler coil that is rusted. Cool Touch technician Daniel came promptly and made a through inspection and told us that so far everything is in working order! Yes, the coil is rusty, but there is NO leak at all.

Actually the system has a little overfill of the refrigerant. We are very happy with Cool Touch, which didn't want to push a sell when it was not necessary! Nevertheless, next time we need to buy a new ac, you know where are we going to buy it! Thank you Daniel from Cool Touch for your expertise and honesty!
Y. I.
Jul 19, 2021
I Used this AC company once last year because they had really good reviews. One of Our AC unit is not working so looking for install a new unit.i Thought we would use this AC company again based on all the good reviews. Made an appointment for today for technician to come get a quote. I was busy at work and my husband was home. He met the technician after that he called me.

From what my husband told me, the technician was kind of cold with him. Did not seems want to explain or talk more.maybe because my husband is asian and he does not speak very good English. Right around 5:00 pm. my phone start ringing crazy, I was at work and I was with a client. My phone is away from me but I can hear the ringtone ringing over and over again.i can't just walk away and turn the phone off, I thought maybe they will stop calling after the first call, but they did not!

Finally I got a chance to call them back around 7:00pm the lady who pick up the phone sounds I am annoying her. She told me that the technician left something at my house needs to come back to pick it up, I said he can come pick it up anytime he want that's no problem but I just wanted let her know that when customer did not pick up the phone right away maybe they are busy, just give it some time when they are free they will call you back.

I explained that I was at work and with my clients. She said " I don't know, I only called three times and I called whatever the number on file" I told her that they used different numbers called me too. She barely said sorry With attitude! wordless to say. 3 stars is for the lady from front desk. she was always nice and patient when every time she pick up the phone.

I did not get her name but I think she is front desk. it's great that she has a nice personality and positive. Sorry Cool touch, it was unpleasant experience I probably will look for another AC company.
Kristan Milewski
Jul 06, 2021
Cool Touch is always quick to respond and send a representative to my moms house or mine. They are honest with their prices and their quality of people and product are worth every penny. I recently had my AC unit go out and they had someone come out within 2 hours max and repaired my unit within the hour. Cool Touch is and will always be my go to AC company!
Bella Winters
Jun 30, 2021
I've barely become a first time homeowner and I've already got to replace my AC unit. I didn't want to end up dealing a shady company and two people recommended Cool Touch. I was very glad they did. Their technician Cristian was able to come out quickly and diagnose the problem efficiently. I had a lot of questions and he patiently and knowledgeably answered them all. I haven't gone further than the diagnostic yet, but so far the company seems great. Even the dispatcher Deana was friendly and understanding. Very impressed.
Tracy Couch
Jun 21, 2021
I highly recommend Cool Touch. I’ve used them for over 10 years; very honest and dependable!! They always professionally perform maintenance, (check all ampdraws, pressures, temp split, capacitor, bearings, coil chemically, cleared drain line, complete maintenance). A/C Technician Daniel does an outstanding job as well as every tech that has been sent to maintenance our unit.
J. Solinsky
Jun 15, 2021
Daniel was our technician. Daniel was friendly and even remember me from performing service (over a year previously) at our old house. Not only did he remember me but he remembered the details of our house and the issue he fixed. Daniel quickly diagnosed the issue. We have used Cool Touch for many years and even started utilizing their sister plumbing company, the Trusted Plumber. Thank you Cool Touch.
Autumn Gilchriest
May 12, 2021
Cool Touch has been awesome with helping us prepare for this Arizona Summer heat! With our baby on the way we can't take any chances. Special thank you to Ken for coming out over the weekend when our current unit needed maintenance to keep us cool.
Tracy Couch
Apr 21, 2021
I highly recommend Cool Touch. I've used them for over 10 years; very honest and dependable! They always professionally perform maintenance, (check all ampdraws, pressures, temp split, capacitor, bearings, coil chemically, cleared drain line, complete maintenance). A/C Technician Daniel does an outstanding job as well as every tech that has been sent to maintenance our unit.
Codie Champie
Apr 06, 2021
What a great company and very efficient. Our AC went out and they showed up the next day. They had it installed and working again in no time. No Very reliable service.
Christine White
Sep 18, 2020
They came out in one day and identified the problem and fixed it at the same time!! didn't tell me they had to order the part or borrow from another distributor! Chris the tech was knowledgeable about his job and didn't tell me he wasn't sure what the noise was or that he would have to ask his supervisor and get back to me ,as I have had happen in the past. Really great customer service! will recommend to others in this community!!
Jeannine Tudor
May 10, 2020
Excellent company and people!!!
Got my new AC unit from them and couldn't be happier with their team, from the installers to Chase, to Jeff who just came out to drain my hot water heater.
Jeff was here for most of the morning taking care of my issues and I can't Thank him ( and Cool Touch ) enough....it meant so very much to me!!! Cool Touch and their people definitely go above and beyond!!!! Thank You for being You.
Ian Jeffrey
Dec 17, 2019
They came at my request to provide a second opinion and found my unit to be working within the published tolerances. I was so impressed I cancelled a monthly contract with another provider and will start with Cool Touch on the first of next year. Ken and Ralph came out and did an excellent job.
5 ⭐️just had my first 6 month maintenance and was extremely satisfied with the job. Would highly recommend Cool touch for their knowledge and honesty. Awesome job
Joe Sirakis
Sep 29, 2019
Cool touch FTW!! This is such a well established, family oriented company who cares the upmost about they’re customers. They have done work on multiple houses for our family and Jeff has come out every time to take care of us. Jeff has the best attitude, he’s always positive and very knowledgeable. Jeff takes the time to show you what’s going on and explains everything to you.

There is no doubt that you can trust Cool Touch and the staff there, especially Jeff. They take pride in customers care over customers money! Thank you so much Cool Touch and thank you so much to Jeff!!!
Dorothy Segundo
Apr 25, 2019
Kevin at Cool Touch was very helpful and extremely informative when telling us about our a/c unit and what needed to be done. The installers were very polite and cleaned up after they installed the new duct and a/c unit. We would highly recommend Cool Touch to our friends and family.
Megan Bradford
Dec 01, 2017
I have had Cool Touch work on my A/C unit numerous times since buying my home. Where a previous A/C company did me wrong Cool Touch made it right. Their staff is always professional, honest and make sure you understand any problems and answer all of your questions before proceeding. Whether I have called during the week, at night, on the weekend or even a holiday their customer service is always the same. Daniel came out today for my semi annual maintenance and it was a reminder of why I trust Cool Touch.