Dutton Equipment Repair helps maintain your commercial food equipment in Richmond, VA and the Tri-Cities. We service and repair all walk-in/reach-in commercial refrigerators and ice machines. We are also one of the leading providers of commercial kitchen exhaust repairs in Richmond, VA and the Tri-Cities. We have a wide selection of commercial kitchen replacement and repair parts on site for your immediate needs. We are established as one of the leading providers of commercial kitchen hood repair services in Richmond.
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Dutton Equipment Repair, Inc. was founded in 1984. We specialize in servicing restaurants, schools, convenience stores, hospitals, hotels, churches, florist, recreational centers, jails, institutions, corporate cafeterias and individuals with their commercial cooking equipment, beverage dispensing, refrigeration and HVAC needs.
Dutton Equipment Repair provides commercial food equipment repair services to residents of Richmond, VA and the Tri-Cities. We are one of the leading restaurant equipment repair companies in the region. We have a full staff of technicians on call to provide help when you need it. We also carry a full inventory of parts in stock to supply for commercial equipment.
Dutton Equipment Repair offers exceptional commercial refrigeration and HVAC services for customers throughout Richmond, VA and the Tri-Cities. For over 30 years, we have maintained a reputable name you can trust to deliver superior products and top-notch customer service. And many more! If you live in the Richmond, VA area and are looking for a reliable repair service near you, we have you covered.
At Dutton Equipment Repair, we offer restaurant preventive maintenance programs that can help you save dollars in many ways. Our experts understand the importance of maintaining restaurant equipment and how that can help you save on costs down the road. First, we will ensure that your refrigeration and HVAC equipment will perform better and last longer.
Reviews (13)
Valerie Lemon
Jun 09, 2022
W. Wallace
Jan 05, 2022
Miranda Schrum
Dec 19, 2021
We've been using Dutton for years at our restaurant. They understand when equipment is down it effects your business and sales. From Valerie at the office to the guys they send out, everyone is so polite and gets right to the problem. They always show up on time and they're prices are reasonable. We always appreciate their honesty when it comes to our equipment.
Shareese Gwathney
Jun 30, 2021
Rob Stevens
Mar 09, 2021
Tony Ammendolia
Oct 27, 2020
S. Suarez
Mar 15, 2020
Dutton really saved us! Had them out on on an emergency Friday night. They showed up on time, diagnosed the problem and ordered parts to get me going the next day. Reliable, efficient, friendly and in the end my home HVAC is as it should be. Jerold my technician even found an issue with the duct work from a previous repair in which I was cooling. Krebs of the crawlspace than the house and corrected that too. Could not be happier!
R. Ryan
Feb 04, 2020
I own a small restaurant and these guys were absolutely wonderful to work with. Since we are small, a malfunctioning cooler or prep station can derail the whole day and mean tons of lost revenue, so needless to say I was pretty stressed out when I called them. From the person who answered the phone to the technician they dispatched, every single person I dealt with was extremely helpful and professional.
The price for the work was very reasonable and the repair man Kevin went out of his way to explain how/why the issue occurred and how we could prevent it from happening again. I've been doing this for over 10 years and they are the best I've worked with. Highly recommend.
The price for the work was very reasonable and the repair man Kevin went out of his way to explain how/why the issue occurred and how we could prevent it from happening again. I've been doing this for over 10 years and they are the best I've worked with. Highly recommend.
Elizabeth Hazlegrove
Jan 16, 2020
Kevin Grubbs
Jun 04, 2019
Alex Konstantinidis
Sep 12, 2016
Got the job done, but broke the ceiling of our freezer trying to fix our compressor. When i called to let them know about the damage they had done the women at reception put me on hold for 30 minutes to let me know that they cannot do anything about it with a nasty attitude. I own multiple restaurants and spent about $2500 on the repair, you would think they would be courteous enough to help or even just take a look at a simple repair. Very upsetting and unprofessional.
Wendy R.
Oct 09, 2015
I had confirmed a scheduled date and appointment time with Dutton for 10/2 for 8a.m for preventative maintenance on a heat pump unit. They called at 7:59 a.m. the day of the appointment to say they couldn't make it after I had already taken time off from work so we then rescheduled for Fri 10/9 8a.m. Dutton showed up on the wrong day and time on Thurs 10/8 at 8:30 a.m. while I was working and I told them if they didn't need me to be outside to go ahead and complete the work.
The workers then left with no notification and I could clearly see by the condition of the unit that they did not complete the requested work. I called back to complain about the incorrect date and time and about them leaving without doing the work and I was given absolutely rotten customer service by their managerial employee Valerie. I asked to speak with her supervisor and she refused to give me her supervisors name after repeated requests and hung up on me.
I called back and finally a different employee gave me the information I was requesting. After speaking with the supervisor Debbie, I was waiting to see if they were going to show up this morning as we had previously scheduled and they did not but instead sent a misleading and untrue email to my landlord. I don't care what their better business rating states, as they love to tout that! In this case not only did they drop the ball numerous times, they provided terrible customer service and lied. Buyer be ware!
The workers then left with no notification and I could clearly see by the condition of the unit that they did not complete the requested work. I called back to complain about the incorrect date and time and about them leaving without doing the work and I was given absolutely rotten customer service by their managerial employee Valerie. I asked to speak with her supervisor and she refused to give me her supervisors name after repeated requests and hung up on me.
I called back and finally a different employee gave me the information I was requesting. After speaking with the supervisor Debbie, I was waiting to see if they were going to show up this morning as we had previously scheduled and they did not but instead sent a misleading and untrue email to my landlord. I don't care what their better business rating states, as they love to tout that! In this case not only did they drop the ball numerous times, they provided terrible customer service and lied. Buyer be ware!
Mike Beaudrias
Jan 22, 2015
Fortunately my customer service experience was different than the previous review. I left a message and Monica called me back promptly to take my information, and hour later Valerie called to schedule an appointment and since there was a serviceman in the area they were there in 30 minutes. Nick was polite and knowledgeable and although I did not get the result I wanted (an N'finity Wine cooler from Wine Enthusiast that crapped out after the warranty expired) he was very helpful and provided some thoughts on how to address the problem and some insight into what to look for (who knew there were different types of Freon). I would definitely use them again (but hope I don't have to). So often who you get as a technician (or salesperson or waiter) makes all the difference.
