At E and L Diamond Electric Heating & Cooling & Plumbing Service, we are proud of our years of service to the Galax area and look ahead to assisting you with your air conditioning & heating requirements. We're glad to serve both domestic and commercial clients; our staff is prepared to assist you with the sales, service, and installation of the comfort system that is perfect for your business or home.
Reviews (12)
Connie Rosenbaum
Apr 20, 2022
Scott Brown
Apr 12, 2022
Good morning, Thanks for reviewing. I started with E&L prior to Feb 2nd. Initial appt. Fed 2. Tech. Mike came, very knowledable. He called mitsubishi spoke to them then on hold for a hour+. He hung up, said he'd call his rep and the part should be hear in 3 days. I didn't hear from them for several weeks. I went in, they said the part was on order.
I didn't hear from them again until I went to the office on the 24 March. They had to shuffle through paperwork to find my info and called the tech. They said the part was sent wrong 3 X's. Still did't have it. They called a few days later, scheduled for 6 April. They cancelled, possible rain. A few days later scheduled, 12 April. Today, they called 10:13, left no message.
Call again at 10:34. I called back at 10:36. They cancelled due to rain. My units are not in the weather, their fully covered. I did get upset and called them again. I asked the desk person to spealk to a manager. He wouldn't send me forward. I got more upset and slightly raised my voice. He proceeded to offer me to "GO OUT BACK". I APOLOGIZED and he still wouldn't let me talk to anyone else.
Finally he stated he'd try to get a tech out today. I told him I only wanted a resolution, thank you. Several minutes later they called, company declined my work. I called back. At that point, he finally let me talk to John. John wouldn't give me his last name, silly I know. John didn't wish to consider my frustration or conversation. Declined working for me.
They have my warranteed parts. I asked if I could get my warrantied parts to proceed with another company. The desk clerk said, sorry we've already sent them back. THEY SENT THEM BACK IN THE FEW MINUTES OF OUR COVERSATION. That part was probabaly a fib. Nevertheless, now I sit here with no heat or air in 3/5ths of my home. Thanks E&L. Signed, Retired military, disabled veteran. P.S. I think you'd be upset as well.
I didn't hear from them again until I went to the office on the 24 March. They had to shuffle through paperwork to find my info and called the tech. They said the part was sent wrong 3 X's. Still did't have it. They called a few days later, scheduled for 6 April. They cancelled, possible rain. A few days later scheduled, 12 April. Today, they called 10:13, left no message.
Call again at 10:34. I called back at 10:36. They cancelled due to rain. My units are not in the weather, their fully covered. I did get upset and called them again. I asked the desk person to spealk to a manager. He wouldn't send me forward. I got more upset and slightly raised my voice. He proceeded to offer me to "GO OUT BACK". I APOLOGIZED and he still wouldn't let me talk to anyone else.
Finally he stated he'd try to get a tech out today. I told him I only wanted a resolution, thank you. Several minutes later they called, company declined my work. I called back. At that point, he finally let me talk to John. John wouldn't give me his last name, silly I know. John didn't wish to consider my frustration or conversation. Declined working for me.
They have my warranteed parts. I asked if I could get my warrantied parts to proceed with another company. The desk clerk said, sorry we've already sent them back. THEY SENT THEM BACK IN THE FEW MINUTES OF OUR COVERSATION. That part was probabaly a fib. Nevertheless, now I sit here with no heat or air in 3/5ths of my home. Thanks E&L. Signed, Retired military, disabled veteran. P.S. I think you'd be upset as well.
Rick Gureckis
Feb 28, 2022
Called E & L to replace a sewer pump and they came out and the electrician putzed around and concluded that there was no electric to the sewer pump "bad wiring" and stated his volt meter showed no power. This turned out not be true as I called another company and they came in and I did indeed have power and the electrician said that the other election must have had a bad volt meter (he had a cheap Lowe's one like I own).
I called the company three times stating that I wasn't going to pay a bill for what boiled down to incompetency. Spoke to the owner and then the financial person Becky who was extremely patronizing to me as a customer. Originally I was told charge would be removed, but i continue to receive past due bills. Called this morning and was treated rudely by Becky who was patronizing toward me (as a customer)!? and didn't understand what I was saying.
She said she never got the copy of the bill (lie) from the other electrican company as proof that I did indeed have power thus making the bill E & L sent ludicrious. These people are incompetent, rude and patronizing. They do not communicate with each other properly.
I called the company three times stating that I wasn't going to pay a bill for what boiled down to incompetency. Spoke to the owner and then the financial person Becky who was extremely patronizing to me as a customer. Originally I was told charge would be removed, but i continue to receive past due bills. Called this morning and was treated rudely by Becky who was patronizing toward me (as a customer)!? and didn't understand what I was saying.
She said she never got the copy of the bill (lie) from the other electrican company as proof that I did indeed have power thus making the bill E & L sent ludicrious. These people are incompetent, rude and patronizing. They do not communicate with each other properly.
Thelma Dalton
Jul 23, 2021
David Coleman
Jun 10, 2021
Steve Sorrell
Feb 22, 2021
Renee S.
Apr 30, 2020
They were sent out by my home warranty company. They drug their feet severely when it came to getting the information over to the warranty company for repairs to be made. When they finally would get the information there the company would authorize for the work. The technician would eventually come back out then state that didn't happen to be the problem after all.
We would have to go through the waiting period again of waiting on them to get the information over to the warranty company. On the last trip out the technician stated that he couldn't do anything else for me and I would need to let the company know it need to be replaced. I advised him that his office would need to send that information to the company, not me, so that the company would be able to authorize for the replacement. Now, lo and behold, not only has the information not been sent, they won't answer my calls they also won't answer calls or return calls from the warranty company.
This is very poor service on their part. Based on the way that I have been done, especially by their technician, I wouldn't recommend them for anything. Not to mention that their technician ended up with muddy shoes and instead of cleaning his shoes off, walked right across my white rug.
We would have to go through the waiting period again of waiting on them to get the information over to the warranty company. On the last trip out the technician stated that he couldn't do anything else for me and I would need to let the company know it need to be replaced. I advised him that his office would need to send that information to the company, not me, so that the company would be able to authorize for the replacement. Now, lo and behold, not only has the information not been sent, they won't answer my calls they also won't answer calls or return calls from the warranty company.
This is very poor service on their part. Based on the way that I have been done, especially by their technician, I wouldn't recommend them for anything. Not to mention that their technician ended up with muddy shoes and instead of cleaning his shoes off, walked right across my white rug.
Jaime Medina
Jan 06, 2020
Patricia Kirkhart
Jun 09, 2019
Thought their prices too high. Plus he caused me to not have water in the bathroom sink he fixed a leak under had to have him come back out & fix that. And I refused to pay for the second visit since he caused the problem. Not happy. Turns. out he didnt do anything wrong so I do apologize for that. I still think their prices are high.
Tammy Sawyers
Jan 02, 2019
Very pleased with the servicing on my cooler. Steven Young was the tech that came to my shop. Found my problem within 10 minutes. (Have had SEVERAL other people work on it, claiming to have "fixed" the problem. Was not fixed either time!) He was very professional, and attentive to his job. He will be my cooler guy from now on! Thanks Steven! Really appreciate you! Would give him 10 stars if it were possible.
Shawn Carter
Nov 06, 2018
Judy Zedalis
Dec 28, 2016