Full service air conditioning and heating repair company. We service, repair and replace any make or model air conditioning and heating system. We sell all brands. Our services include duct cleaning, air conditioner, gas furnace, heat pump and gas pak repair, air conditioner, gas furnace, gas pak and compressor repair or replacement, capacitors, contactors, gas valves, ignitors, thermostats, air cleaners, humidifiers, de humidifiers, hepa filters, duct work, hard start kits, service agreements, gas line installation, surge protection, lightning strike protection.

Professional Associations & Certifications

  • BBB, Angies List, NC State Air Conditioning License, Duct Cleaning Association

Serviced Areas

  • Indian Trail, Stallings, Monroe, Weddington, Marvin, Matthews, Pineville, Charlotte, Waxhaw, Mineral Springs, Union County, Mecklenburg County

Payment Options

  • Debit Cards, Discover, MasterCard, Money Orders, PayPal, Personal Checks, VISA

Contact Details

  Website
  City Monroe , NC
  Zip Code 28110
  Address 3912 Sanford Ln
  Phone Number (704) 296-0800
  Fax (704) 625-0322

Products & Services

Services

Penguin Air Cooling & Heating is a certified and NC State Licensed contractor that aim to provide the highest quality of service to all of their customers. Penguin Air services all of Charlotte and surrounding areas and has over 20 years of experience. Let us take care of you and your home!

AC Repair Service
Heat/Furnace Repair
FREE AC Estimate
HVAC Duct Cleaning
Duct Repair & Replacement
New System Installation
Preventative Maintenance
Indoor Air Quality
Satisfaction Guaranteed

  • I would recommend this business

Penguin Air was very responsive to our needs with great communication and service. They worked hard to offer the best price and installation was timely and well done. We recommend them very highly and will use them for all future needs.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

This company was great.. From our first meeting with Eric to the completion of our job... very professional and friendly and no one could beat the price.. thanks guys...

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • Reliable and friendly with the best price
  • none

Its always easy to give bad reviews when a company messes up or you feel you were treated unfairly and the good reviews sometimes are just overlooked because that's how you expect to be treated for a service. Then there are the times when a company goes above and beyond AND gives you the best price. Thank you Penguin Air...thank you so much!

Value for money
Service & support
Quality
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Overall ratingExcellent

  • I would recommend this business
  • Very prompt!
  • None.

Great service , great price, service tech Scott was real nice guy and fixed my problem within a hour of my call. Had same problem last year with my second unit and penguin fixed this one at half the cost compared to Dan King. Will use again!

Value for money
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Quality
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Overall ratingExcellent

  • I would not recommend this business
  • Fast response.
  • Extremely expensive!

Called Penguin Air on a weekend for my parents home due to A/C not cooling. They did respond quickly and did get a service tech out that day however their pricing was extremely high and my parents unfortunately let them perform the work feeling like they had no other option. The repair work was simply putting freon in their a/c system due to a small leak. I had just had that same work done on my own home a/c the prior week by another company and was charged 25.00 per pound for freon. Penguin charged 100.00 per pound (plus service call charge). I checked with 3 reputable companies for quotes and they were all 25.00 or less. Felt like Penguin was overcharging customers, when challenged they said they had a high overhead and could charge whatever they wanted! Guess we learned an expensive lesson here! Ask prices before they come out!

Value for moneyAsk prices before dealing with this company. They are extremely high.
Service & supportForget the 100% guaranteed satisfaction! Not.
Quality
Location
Overall ratingFair

  • I would recommend this business
  • Fast service quality service yet very affordable.
  • Cant think of one.

My heat was not working.I called Penguin Air and they were out within 2 Hours. The technician was polite and new his stuff. My heat was fixed fast and the bill was suprisingly inexpensive. Thanks Penguin Air!

Value for moneyCould not ask for more
Service & supportFast and professional
QualityAwesome
Location
Overall ratingExcellent

  • I would recommend this business
  • Quick response, awesome service, fair price.

Very quick to respond and were at my house within 2 hours of the phone call. Polite, professional service and they went above and beyond in cutomer service for me. I had an A/C unit that the lines were clogged and the pan overflowed and leaked all over the attic floor upstairs. They fixed the line and even cleaned up the standing water.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

Customer Testimonials

We have used Penguin Air for the past several years and LOVE the service they've provided and personal attention to our home. Randy and his team do an outstanding job. Very knowledgeable. Very friendly and courteous. Extremely responsive to anything we've needed related to our HVAC service. Outstanding job.


We've been using Penguin for a few years now and been nothing but pleased. We have called them for all maintenance, repair, and most recently, 2 new HVAC systems. When we have called, they are usually out the same day. They're reasonably priced, professional, and I have never had a problem with the quality of work. I'd be happy to recommend them for any AC/heating problems.


Very responsive and thorough. Techs are very knowledgeable and do good work. Have used Penguin Air numerous times and they always come out recommended with everyone happy. Very honest and reputable company and a pleasure to work with.


This company is Fantastic, Excellent customer service, polite workers, and on time!!! What more can you ask for! The owner Randy is very knowledgeable about all aspects of HVAC. I had a problem with my unit, they came did diagnostics, found the problem, explained everything in laymen's terms, by the next day we were up and running again. Give them a call!!


This company is the real deal! EXCELLENT customer service, even from the very first phone call to schedule service - the next day they called to tell me they would be a little later than the original schedule, which might upset some folks... But they informed me that an elderly couple had lost heat to their home and they had to prioritize them over my service call (I had previously told them I had space heaters going). I was VERY impressed to hear that was what they felt was most important! They came promptly after that and the service techs were wonderful and able to fix my unit at a very reasonable price! Will definitely be using them for all my HVAC needs!


A+ customer service. They assessed our situation and presented all of our options with thorough explanations making it easy for us to make an informed decision resulting in a cool comfortable home for our family. Wish they could fix all of our appliances. Kristen and Randy are the best!

Social Activity

New 5.0-star Review: "The team did an excellent job in cleaning out my bathroom fan vent."
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New 5.0-star Review: "Penguin has been a fabulous company. They are efficient and friendly. Their work is excellent!! They show up when they say they will. Scheduling is easy and quick. You don't have to wait days for an appointment."
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New 5.0-star Review: "We have used Penguin Air for the past several years and LOVE the service they've provided and personal attention to our home. Randy and his team do an outstanding job. Very knowledgeable. Very friendly and courteous. Extremely responsive
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New 5.0-star Review: "I have been a customer for many years, and know I can trust them. They are doing a great job."
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New 5.0-star Review: "Came to my house day my furnace went out and diagnosed and fixed the issues that day so I could sleep in a warm house."
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New 5.0-star Review: "Very reliable company with excellent customer service! I've been a happy client for years."
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