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Below Make it feel like winter. Or to arrange a service or maintenance visit with one of our comfort and efficiency delivering master technicians. We stand behind all your comfort enhancements. 100% Satisfaction guaranteed on all services or your money back. We aim to leave no doubt in anybody's mind that Pernell. is the establishment to call on when comfort is needed.
Reviews (12)
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Tommy Myatt Jr
Jun 14, 2022
Pernell sent out William Brock. Excellent! Very knowledgeable. Took time to thoroughly investigate and identify problems, and took time to explain options and problem resolutions. Very pleased with the friendly and conscientious service. We look forward to getting a new system installed with Pernell. Thanks again Mr. Brock! Services: Repair HVAC, A/C system maintenance
Jamie Lynne
May 29, 2022
I've been working here for almost a year now! The guys are great! You won't find a better group of technicians or installers! They are amazing in their own ways! They are hard workers and always want to make sure that the customer is taking care of! Working with Call Pernell has been a great experience! Here's to many more years to come! #TeamCallPernell
William Gladden
May 26, 2022
I don't normally post reviews, but William is the best. He came out a few times after we thought it was fixed and have now fixed it after a good bit of wire tracing. He walked me through the whole process, and I appreciate that immensely. All of this on top of everyone at Pernell being responsive and on time. Service: Repair HVAC
Nate Rhinehart
Mar 20, 2022
I called Pernell to check my HVAC system to ensure peak performance as we approach summer. Chris showed up on time. He was extremely knowledgeable and answered every question I had. He cleaned my unit and had to add some freon. He even took measurements to save them in their files to ensure my system is working properly in the future. I don't know of any other company that takes these extra steps for the customers benefit. I recommend Call Pernell for all your HVAC needs!
Amanda Britt
Mar 13, 2022
We were Referred this company by a friend in 2018 we had all new ductwork and rezoned the entire house. The crew informed us that they had broke the drain line doing the work underneath the house but they would repair it. During our Inspection for termite check the manager asked us did we realize that are drain pipe was installed upside down for our AC drain?

This drain is underneath our deck but definitely visible to the eye when you look at it that it was installed completely upside down. I contacted the company in June 2021 and informed them of this situation and also sent photographs. No repairs were done. Moving forward to this month our heat and air went out and unfortunately we tried Purnell calling and they didn't have any available appointments so we called another company that came that night.

When the system was removed it was then determined that the unit was rusted out all around where the water could not drain properly. I have photographs to document the unit with the damage and the improper drainage. It's sad this was reported and nothing was done and then thousands of dollars to replace with new unit. I will add the workers were friendly and nice, however disappointed customers.
Joseph Husick
Feb 17, 2022
Very professional and reasonable. I like doing business with a local company. I am very pleased with my choice to install the Nu-calgon 4900-20 iWave-R air ionization system which is way more than an air purification system. I have noticed a big difference with the freshness and air quality inside my home. My wife has allergies and this system is making a difference and her constant sneezing has stopped. The technician Chris was very prompt, friendly, and knowledgeable. I highly recommend!
Josie Guin
Feb 12, 2022
I put in a request for service with my chosen time and date. I received a phone call the next day with them working with me because I get home later than they go out to houses. We decided the tech would do an outside assessment and I would get there a little after him. Today was my appointment and they called me to let me know what was wrong, how they could fix it, and COMPLETELY understood when I needed to wait until I got paid to do it.

They were prepared to try and fix it today so I wouldn't be without heat. The technician was professional, showed me pictures of what was wrong, and walked me through the process of what the repair would look like when I arrived at my house. I will be getting my heating system repaired with them and will call them with anything else I need. I cannot get over how kind everyone has been when talking on the phone with them and meeting the tech.
Mike Wood
Feb 05, 2022
After meeting with Chris I decided to have my heating and A/C system replaced. The salesman, Robert, gave me several options and took time to explain and took measurements of my home to make sure he quoted the correct system for it. The team showed up today and replaced the entire system. Even the disconnect box. I was very impressed. Chris showed up and inspected and ensured the system was running as it should and reviewed the new thermostat. A great team all the way around.
Brianna Lassiter
Jan 30, 2022
We had a unit installed by Pernell Heating and Air and have had a pretty good experience. There were a few issues over a period of time with dysfunctional parts, but they never hesitated to get them replaced promptly and have always had friendly technicians come out. William did a great job on explaining the process of how the unit works when it is functioning properly.
Mike Heagerty
Dec 15, 2021
Did great job servicing my unit, only issue was he left several black stains on my carpet in front of furnace closet. Great response to my review, called next day as promised and we came to a solution. Thank you so much for your professionalism and true care and concern. Will continue to use and recommend Service: Heating system maintenance
David T.
Jan 01, 2021
They quote one price then it is different, try to force extra on you, installed a new heater and a coil had to get them back out to make it work, still isn't right, I will call someone else to fix it. They want to charge a fee for credit cards and use PayPal, I pin my own business if I accept payment from PayPal I eat the fee as does every business I know. I would not recommend to anyone
Randy S.
May 09, 2019
Tried to take advantage of my parents in their 70's. Quoted $6,000 for a complete new system. Got it repaired the next day for $600. Beware of the thieves!