Smitty's Heating & Cooling

These people are wonderful! Thank you Cheryl McTucker & Ron Gaud! My heater circuit board was fried & they came out went & got the part came back & installed it all in a few hrs! Call them their service is #1 in my book! Service: Heating system repair

Recently lost our AC during 110 Plus weather. They had somebody out for next day to diagnose they got the part on Monday and they fixed it on tuesday. Done business with this company for over 40 years and would not go anywhere else.

Been going there for years. Maybe not a lot but when I do they always deliver! I was just there today for some custom sheet metal. It was perfect.

We received a new a/c from timberline on June 11 2021. The service was GREAT! Above & beyond our expectation! Excellent customer service.they checked all our room floor vents in our home. Found that there was gaps, repaired them, all without any extra charge. They also found that our existing exterior conduction lines were made with hazardous material and replace them again without extra charge.

The icing on the cake was they sent an inspector in to check the system and make sure it was installed correctly and working properly! Can't speak enough on how satisfied we are with this company!

We called with an A/C issue and they came in 1 hr and fixed it. They also cleaned our ducts and came out good and clean highly recommended. Service: AC repair

Do not call these people, any business which sends out two service techs on two separate days charging +$90 each time and nothing even being diagnosed, and the first visit the tech says "there's no electrical power up at the unit, get a electrician out and call us back" and later that very day find out there was 240volts the whole time at the unit, makes me think these people are frauds. HVAC isn't rocket science and 8-10 components involved, and it's amazing how difficult these people want you to think those units really are. People do some due diligence

They ere very good on the phone and prompt getting to our house There services are amazing and very fast and extremely excellent customer service I would recommend them to everyone I no.

Timberline is the best! The office staff so incredibly nice and sweet always! Red in the warehouse is the Man! So fast so incredibly great at his work incouldnt ask for better melat work from these guys! Thanks from Dave at brew craft coffee and CBX roofs!

I couldn't be happier with the service that I always receive from Timberline. Their repair people are top notch and friendly along with their office staff. Prices are reasonable and they complete the job in a timely fashion.

My 91 year old mother's heating went out last Thursday night. She bought the mobile home last year so on Friday morning we called number on the thermostat (which was forwarded to Timberline) They came out right away (which we appreciated) The technician fixed something on heating unit and charged around $200 for parts and labor. Then he told her she needed new thermostat.

He showed us list to chose from and we chose like for like. I thought it said $44. But found out later it was $447. This is so wrong. The same unit on Amazon is $113. When I called this morning to complain, I was told that included tax and labor. THE LABOR TO SNAP IT INTO PLACE ON THE WALL?! My mother lives on $1300 a month from social security plus some savings for sale of old home. This is so not right. If they had marked it up 100% I wouldn't have complained. But that is wrong!

Timberline came out and fixed my Aircon. They did a good job on that. I am just frustrated with the price. They came out to do a service, which was $135.00. It needed a pound of refrigerant $85.00. They charged me a diagnostic fee $90.00. Ok this all seems about right - $305.00. The repair man was nice but a bit slow. He told me, "Don't worry about how long it takes me - you are not charged by the hour." OK - then take your time, I thought.

Then there was an area inside the unit that needed to be cleaned. It was dirty. Probably from the Carr Fire. It was about about 1 1/2 feet by 3 feet maximum. He cleaned that area - no parts required. Couldn't have taken more than a few minutes to clean. Let's say 30 to be kind. When it came to the bill he told me that cleaning service would be an additional $350.00!

After I complained he said he could lower it to $272.00. Sure - don't charge me by the hour - but $272.00 for a max of 30 minutes work to clean dust off coils? I was not happy. My suggestion is ask the price at every step of the process. Brian W.

These guys installed my AC unit 16 years ago and have serviced it over the years. Their staff is pleasant and helpful - always prompt and thorough when explaining their findings. Looking to replace my unit and they're at the top of my list -

Yesterday morning I noticed that my heat pump was not working. The blower motor was working and cold air was coming out of the registers but the compressor on the outside unit was not turning on. Being that timberline installed the $8000 carrier heat pump I contacted them to diagnose and fix the problem. It seems they canceled a maintenance issue with another customer to come fix my problem because I did not have any heat.

The technician, Chris was great. He was respectful of the inside of my house because the weather was inclement and he immediately proceeded to dismantle the exterior of the heat pump. He managed to get the compressor working from outside and even though it was raining explain to me what he was doing and why, not that I really understood mind you. At that time he was not able to ascertain why it was not turning on because everything seem to work properly but then came inside the house to inspect the Wi-Fi Cor thermostat.

The heat pump and the thermostat are not even three years old so when he took apart the thermostat he discovered one of the wires was not installed correctly. After reconnecting the wire correctly and ensuring that it was secure according to specifications the compressor turned on. He turn down the thermostat so the unit would turn off and waited for it to recycle and did not leave until he was sure that it was turning on again.

I was aware of the unit and all of its parts were under warranty but was aware that I would have to pay some type of service fee for them to diagnose the issue. Being that the technician Chris determined that the installation of the thermostat was a workmanship issue which is guaranteed by timberline the diagnosis fee was waived and I can't tell you how nice that was.

The diagnosis fee should've been $110 being that I live in happy Valley but to know that a company stands by their work is really important especially in this day and age. It did not cost me one penny to have my heat pump back in action and being that my wife is happy I am happy I want to say thanks again to Chris good job man! Thanks Timberline for a five star job

They designed all the duct work for our new house, installed the system. Ten years later I call them, they help troubleshoot our thermostat scheduling program over the phone. Nice people

Revised review. They sent someone out today to fix the problem. Thanks.

Mike and Josh came to replace our entire heating and A/C unit. I am a foster parent and have 4 kids, they were not only great at their job but even took time to play with my kids. They went above and beyond to get the job done. I highly recommend Timberline!

The repairman sent by the home warranty provider said our '78 vintage HVAC would cost us somewhere between $600 and $800 per month if we used it to heat our house in the winter so we got online and went looking for bids on a new HVAC system. We were specific. We knew we had ducting issues in the house and we wanted a Carrier heat pump. Since we're in Happy Valley we got on Yelp and called three of the top rated HVAC contractors in Redding and Anderson for a bid.

All three showed up but only one contractor got under the house to take a look at the situation. That's the Contractor we hired and we couldn't be more pleased with the results. Dave provided a complete bid that included a plan for addressing the ducting issues where the others simply specified Change Orders as required. As a Licensed Contractor myself I do my best to avoid Change Orders if for no better reason than simple honesty.

A low bid may get a job but the final invoice is what comes out of the client's pocket. Those numbers should be the same and in this case they were. The Timberline crew was here at 7:30 on the appointed day and Mike and Josh got crackin' at 7:35. They took good care of our home, didn't let the cats escape and left the job site cleaner than they found it.

We said our goodbyes before 4:00 and fired up the AC. All and all as pleasant an experience as such a disruption in our home could have been. It's a blustery evening as I type and our home is as comfortable as any I've ever been in. The heat pump provides a warmth akin to a tropical breeze and you have to listen up to know it's running. Seriously, spend the extra money for the Carrier heat pump and then cough up the difference for their top tier unit. You'll be living with this decision for a long time and you'll want to be glad you made it. We sure are.

If they weren't so pricey they would likely have much more business! I too am in the Service business, but I don't steal from people! If it costs $200.00 to only clean a dryer vent, I would hate to see the cost of Duct cleaning. One would likely have to take out a Equity Line!

I own an assisted living community for the elderly. Whenever we have problems with our units (which were installed by the former owner and not with Timberline) I know I can count on incredibly quick service. The folks at Timberline know that its toughest on the elderly to have A/C or heat go out. The service technician takes the time to explain to me what went wrong and how it needs to be fixed. I really ought to consider a service plan!

I have used Timberline Heating and Air to install several units for rental properties that I look after. They are always very professional, on time, and come in on budget. So far wee has never had a service issue when it comes to their services. I also used them to install a unit in my home. Fast installs, right price, and on time! I would recommend them to anyone that has Hvac needs.