Business Details
47 Years
experience
Emergency
services
Expert HVAC Installation & Repair in Chattanooga, TN
Bill Owens Heating & Air Conditioning is a family-owned and operated business proudly serving Chattanooga and Hamilton County since 1979. We specialize in residential and light commercial HVAC replacement systems, offering expert installation, repair, and maintenance services for both existing systems. As a veteran-owned and operated company, we bring decades of hands-on industry experience and a commitment to integrity that has defined our operations since our founding. Our team consists of certified technicians trained to factory standards, ensuring every service call meets the highest professional benchmarks.We exclusively partner with Trane as a Prime Dealer, offering 100% TRANE certified systems backed by industry-leading warranties. Our commitment to customer satisfaction extends to never charging overtime fees for after-hour or Saturday service, and we provide 24/7 emergency support for urgent HVAC needs. With full licensing in Tennessee for both HVAC and electrical work, plus bonding and insurance coverage, we guarantee reliable, code-compliant solutions for every client we serve.
Services
HVAC Installation
Emergency Repairs
Preventative Maintenance
System Inspections
Commercial HVAC
Ductless Mini-Splits
Thermostat Services
Financing Options
Details
- Year established: 1979
Highlights and features
- Family-owned operation with 45+ years of local HVAC expertise
- Certified technicians trained to factory standards
- 24/7 emergency service with no overtime charges
- Trane Prime Dealer with industry-leading warranties
- Fully licensed, insured, and bonded in Tennessee
Associations and certifications
- BBB Outstanding Award Recipient
- Trane Prime Dealer
- Trane Comfort Specialist Dealer
- TN HVAC License
- TN Electrical License
What people say
Top notch service
Great job
Thorough assessment
Professional installation
Quick response
Services
HVAC Installation
We specialize in installing high-efficiency Trane systems for residential and light commercial properties. Our certified technicians ensure proper sizing and installation of heating and cooling units. Systems come with three-year labor and ten-year parts warranties. We handle complete replacements of existing HVAC equipment while maintaining indoor air quality standards.
Emergency Repairs
Our team provides urgent HVAC repair services with no overtime charges for after-hours or Saturday calls. Technicians diagnose and fix system failures promptly while maintaining professional standards. Emergency service remains available until 6pm daily, with after-hours calls receiving priority response the following business morning.
Preventative Maintenance
We offer comprehensive maintenance contracts with 15-point inspections to extend equipment lifespan. Services include coil cleaning, refrigerant checks, electrical component testing, and thermostat calibration. Regular maintenance reduces breakdown risks and helps maintain optimal system efficiency while preserving manufacturer warranties.
Commercial HVAC Services
Our commercial HVAC solutions cover system maintenance, repairs, and replacements for light commercial properties. We handle units ranging from 2 to 30 tons capacity while maintaining consistent climate control for business environments. Services include scheduled maintenance programs to prevent operational disruptions in commercial settings.
Ductless Mini-Splits
We install and service ductless mini-split systems from Trane and Mitsubishi. These systems provide targeted heating and cooling solutions for spaces without traditional ductwork. Our technicians handle both residential and commercial applications, ensuring proper installation and optimal performance of multi-zone HVAC configurations.
People
Brian Owens
CEO & Owner
2nd generation HVAC professional with over 50 years field experience. Certified technician and licensed contractor holding TN Class 1 Electrical & Mechanical licenses. Served in both US Army and Marine Corps. Leads the company with focus on technical excellence and customer satisfaction.
Kelly Owens
Office Manager
Navy veteran with business degree from Chattanooga State. Manages financial operations and customer accounts. Ensures accurate billing and office procedures compliance. Joined the family business after military retirement to strengthen administrative operations.
Tim White
Service & Install Manager
Senior technician with HVAC industry expertise since 2015. Oversees installation quality and service execution. Ensures proper system functionality across residential and commercial projects while mentoring technical staff on best practices.
Susan Martinez
Dispatch & Repair Scheduling
Ten years HVAC office experience with associate degree in management. Coordinates customer service requests and appointment scheduling. Focuses on clear communication and timely service delivery for both repair and installation needs.
Nona Jackson
Dispatcher
Experienced former 911 dispatcher managing service coordination. Applies emergency response skills to HVAC service scheduling. Ensures efficient allocation of technical resources to meet customer needs.
Questions
What services does Bill Owens Heating & Air offer?
We specialize in HVAC installation, repair, and maintenance for residential and light commercial systems. Services include emergency repairs, preventative maintenance contracts, system inspections, and Trane equipment installations.
Are you available for emergency HVAC service?
Yes, we offer 24/7 emergency service with no overtime charges for after-hours or Saturday calls. Our technicians are available until 6pm daily.
Do you offer financing options?
Yes, we provide year-round special financing for 36 months on equipment purchases for qualified customers through our financing partners.
What areas do you serve?
We proudly serve Chattanooga and all of Hamilton County, Tennessee, with both residential and commercial HVAC solutions.
What makes you different from other HVAC companies?
As a family-owned business since 1979, we combine 45+ years of experience with Trane Prime Dealer status, certified technicians, and a commitment to never charging overtime fees for urgent service needs.
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Reviews (6)
Al Allison
Jun 07, 2022
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We operate a Coffee House in our community and love our customers. When we arrived this morning, it was so hot, it was humid INSIDE our space, and we couldn't sort it out. A lot of our peeps come and stay all day, so we were concerned about them being stuck in such yuk to work, study, etc. They can anyway and touched it out Our regular repair service was unavailable for a week, so I looked for someone down the street and found you all.
It was raining with little chance of the weather letting up, so your dear associate (who answered my phone call) walked me through steps we could take to see if our system might come around. Then she called back to see how things were going (it still wasn't working). THEN, as soon as the weather started to let up, she reached out and let us know someone was on their way to help! They diagnosed and solved our problem quickly, and for a truly reasonable fee! Well done! Y'all definitely won our business! Top shelf service!
It was raining with little chance of the weather letting up, so your dear associate (who answered my phone call) walked me through steps we could take to see if our system might come around. Then she called back to see how things were going (it still wasn't working). THEN, as soon as the weather started to let up, she reached out and let us know someone was on their way to help! They diagnosed and solved our problem quickly, and for a truly reasonable fee! Well done! Y'all definitely won our business! Top shelf service!
ThinKing Ken
May 04, 2022
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Critical: Professionalism, Quality, Value Was originally called to do diagnostic on thermostat and heating unit, then performed repairs but neglected to put the condensation pipe back into drain which caused water leakage which caused damage to ceiling. Allen (the owner) I suppose refused to admit fault and would not even offer to make things right. Services: Thermostat repair, Heating system repair
Jen Browder
Apr 29, 2022
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We have used Bill Owens for a few years now and they just keep on impressing us. The technicians are always on time, friendly, and knowledgeable. Any time we've had a problem with our unit, they have handled it quickly and professionally. They have gone above and beyond to make things right when we got a faulty unit (factory problem, no fault of theirs). I never doubt their honesty and integrity. It's so nice to feel you can trust a company these days!
Ann Yearout
Feb 27, 2022
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My elderly Aunt's thermostat stopped working on a Saturday with freezing temperatures. Left messsge for technician. Received quick response. Technician was very knowledgeable and professional. Highly recommend this company!
Robert Fry
Sep 18, 2021
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Tim was super. It was a regular maintenance call and he found a problem. I am a mechanical engineer and was impressed with the diligence. He did not stop until our Trane unit was just like new. Exceptional service. Thank you Bill Owen's
Jacob Barbee
Aug 25, 2021
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Critical: Value Was in search of a $4 capacitor and these guys wanted to charge me $106 for it along with a $140 fee for a visit. I went with Conner Heating and Air and they sold it to me for $10 and even met me in town. I'd recommend them over Bill Owens any day.