Business Details
50+ Years
experience
Emergency
services
Your Trusted Appliance & HVAC Repair Experts in Douglasville
Since 1970, Dependable Services has served as a trusted family-owned business specializing in commercial and residential appliance repair across Atlanta and its surrounding areas. Our certified technicians bring decades of combined experience to address HVAC systems, kitchen equipment, and luxury residential appliances with precision and care. We prioritize convenient scheduling, competitive pricing, and fast turnaround times while maintaining a commitment to quality service that meets the highest industry standards. Our expertise extends to both commercial clients and homeowners, ensuring tailored solutions for restaurants, corporate kitchens, and high-end appliance brands like Sub-Zero and Wolf.With a focus on reliability and customer satisfaction, we offer 24/7 emergency services and maintain transparent communication practices. Our team's deep understanding of local market needs ensures personalized service that aligns with community expectations. From initial diagnosis to final repair, we emphasize honesty, technical proficiency, and energy-efficient outcomes that benefit both businesses and homeowners. With over 300 verified customer reviews highlighting our consistent performance, Dependable Services continues to build on its legacy as Atlanta's go-to repair solution.
Services
Commercial Appliance Repair
Residential HVAC Services
Refrigerator Repair
Ice Machine Maintenance
Oven & Range Repair
Wine Cooler Repair
Grill Repair
Luxury Appliance Service
Emergency Refrigeration Repair
Gas Appliance Repair
Details
- Year established: 1970
Highlights and features
- Family-owned operation with 54 years of local service experience
- Factory-authorized technicians for luxury appliance brands
- 24/7 emergency repair availability with rapid response times
- Transparent communication and no hidden fee policy
- Specialized expertise in both commercial and residential sectors
What people say
Knowledgeable technicians
Prompt service
Professional demeanor
Competitive pricing
Effective communication
Services
Commercial Appliance Repair
Our technicians specialized in commercial kitchen equipment repair have 54 years of combined experience maintaining restaurant appliances. We service industrial ovens, ranges, refrigeration units, and ice machines with minimal downtime. Our team understands the critical need for operational equipment in food service businesses and provides emergency repairs within 24 hours. From preventive maintenance to urgent repairs, we ensure your kitchen meets health standards and operates efficiently.
Residential HVAC Services
Dependable Services offers comprehensive heating and cooling solutions for Atlanta homeowners. Our certified HVAC technicians install, maintain, and repair residential systems to optimize energy efficiency and indoor comfort. We service all major brands and offer 24/7 emergency assistance for urgent heating or cooling failures. Our maintenance plans extend system lifespan while reducing energy costs through regular professional servicing.
Luxury Appliance Repair
We provide specialized service for high-end residential appliances including Sub-Zero, Wolf, Viking, and Gaggenau. Factory-authorized technicians use genuine parts to maintain warranty integrity while restoring functionality. Our repair process includes thorough diagnostics, transparent pricing, and same-day repairs when possible. We understand the investment in premium appliances and ensure precise repairs that maintain performance standards.
Emergency Refrigeration Repair
24/7 emergency refrigeration repair service addresses critical cooling failures in commercial and residential settings. Our rapid response team arrives within hours to diagnose and resolve issues with walk-in coolers, freezers, and refrigeration units. We prioritize preserving food inventory while implementing durable solutions. Emergency service technicians carry essential replacement parts for immediate repairs, minimizing operational disruption.
Gas Appliance Repair
Certified technicians provide safe and efficient repair of gas-powered appliances including ranges, ovens, and outdoor grills. We perform leak detection, burner maintenance, and ignition system repairs according to safety regulations. Our service includes diagnostic testing, component replacement, and performance verification. We service both residential and commercial gas appliances, ensuring optimal operation and safety compliance.
Questions
Do you offer emergency repair services after regular business hours?
Yes, we provide 24/7 emergency repair services for urgent appliance and HVAC issues with technician availability within 24 hours.
Can you service both commercial and residential appliances?
Yes, we specialize in both commercial kitchen equipment and residential appliance repairs across Atlanta and surrounding areas.
What luxury appliance brands do you service?
We service premium brands including Sub-Zero, Wolf, Viking, Gaggenau, Thermador, and Miele for both repair and maintenance needs.
How quickly can you replace parts for repair jobs?
Most parts arrive within 1-2 business days, with same-day installation possible depending on part availability and technician schedule.
Do you provide service warranties for repairs?
Yes, all repairs come with a 90-day parts and labor warranty, with extended coverage available for specific components.
Can I schedule service appointments online?
Yes, use our website's 'Request Service' portal or contact us at 678-981-8816 for 24/7 scheduling options.
Videos
Reviews (5)
Yolanda Gary
Nov 22, 2021
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Horrible service! Unprofessional and rude. Electrolux contacted them to repair my stove! They don't tell you the can't fix anything on the first visit the send send someone out to do a diagnostic even though I had told them the infinite switch needed replacing on the stove, . They couldn't order the part until they diagnosed it. Ok, so the guy came out and touched the heating element with a stripped wire to take the temperature and left saying he was going to order a part.
When I asked him what part he refused to tell me and rudely said he'd have the office reach out to me and left. When I asked his name he refused to tell me. I called to complain about his rude attitude and a lady named Hailey refused to take my complaint and defended his actions. This company is owned by Mr. Brannon Harris and she refused to give me a contact email for him so I filed a complaint with the BBB and Electrolux. Hopefully the will never send another customer to this mockery of a repair service.
When I asked him what part he refused to tell me and rudely said he'd have the office reach out to me and left. When I asked his name he refused to tell me. I called to complain about his rude attitude and a lady named Hailey refused to take my complaint and defended his actions. This company is owned by Mr. Brannon Harris and she refused to give me a contact email for him so I filed a complaint with the BBB and Electrolux. Hopefully the will never send another customer to this mockery of a repair service.
Joe Black
Oct 28, 2021
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I have a relatively New Electrolux Wall oven that just began Preheating very, very slowly, Like nearly 1 hour. It took quite a while to get someone out, and they had to cancel once themselves. The first guy was nice, pleasant, and professional. He said it was a bad Convection heating element and had to order it, then they had to reschedule to install it. A couple of weeks later he installed it and NO change whatsoever!
He came back out adjusted something and said that was it, and it was even worse than before. Now the Broil element didn't work. The supervisor came out and said there was a wire not hooked up properly, I wonder how that happened, but it still doesn't work. It is the same as it was when I first called them 6 weeks ago. They didn't charge me for the latter two calls, They were nice pleasant people, but don't know squat about Electrolux appliances. And, apparently, I bought a convection heating element that I didn't need. Thanksgiving is coming up and I only have one oven that works and it's the lower one. But, they did tell me to quit using the self-cleaning function, that it was my problem, even though they can't fix it! I hate to complain, but this is just wrong!
He came back out adjusted something and said that was it, and it was even worse than before. Now the Broil element didn't work. The supervisor came out and said there was a wire not hooked up properly, I wonder how that happened, but it still doesn't work. It is the same as it was when I first called them 6 weeks ago. They didn't charge me for the latter two calls, They were nice pleasant people, but don't know squat about Electrolux appliances. And, apparently, I bought a convection heating element that I didn't need. Thanksgiving is coming up and I only have one oven that works and it's the lower one. But, they did tell me to quit using the self-cleaning function, that it was my problem, even though they can't fix it! I hate to complain, but this is just wrong!
The El V.
Jun 08, 2021
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Just the same as the other negative comments here. Took a week in a half for a tech to be scheduled after they were told what was wrong with the dryer and model number included. Shipping took 2 days and another week for the tech to be scheduled. I couldn't wait 3 weeks for a dryer to be fixed so I replaced the parts myself. They are now calling demanding the rest of the payment for the unfinished job.
This is not how you run a successful business! SCAM OF A COMPANY! Also, after telling the tech that the washer worked and sounded fine, he insisted on running a diagnostic which was him staring into the washer for 10 minutes while it ran. He then proceeded to tell me that it looks fine. No S H I T! I did not approve you staring for 10 minutes at the cost of $70. If I have access to the same parts that you claim are $50.you might want to choose a different supplier when Amazon has the same OEM part for $6. What a shame.
This is not how you run a successful business! SCAM OF A COMPANY! Also, after telling the tech that the washer worked and sounded fine, he insisted on running a diagnostic which was him staring into the washer for 10 minutes while it ran. He then proceeded to tell me that it looks fine. No S H I T! I did not approve you staring for 10 minutes at the cost of $70. If I have access to the same parts that you claim are $50.you might want to choose a different supplier when Amazon has the same OEM part for $6. What a shame.
Tim F.
Dec 12, 2020
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This company did very bad service, I paid two times fee for repair same problem, but they didn't complete the job, finally I have to find another company to fixed it. Don't trust this company!
Bizzy B.
Dec 11, 2020
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My builder used crappy Frigidaire appliances, so getting warranty work completed has been a nightmare. The only option in my local area was Dependable Repair Services. A date was scheduled, and canceled, parts (sight unseen) were ordered, another date scheduled - and canceled. A third date was scheduled and the robo calls started, so many that they literally dialed in again while I was listening to one.
The techs finally arrive. No shoe covers but they did have face masks on. The very first thing they want done is to sign a "floor waiver". If you refuse to sign, they refuse to do the work. So there is ZERO reason on their end to protect my floors or move the stove responsibly because whatever damage they do, is on me. Since I wasn't offered any options for the warranty repair the 2.5 star review didn't sway my decision, the decision was out of my hands. For those of you paying for repairs, heed the reviews and ratings! The 1 star is because you can't post a review with zero stars.
The techs finally arrive. No shoe covers but they did have face masks on. The very first thing they want done is to sign a "floor waiver". If you refuse to sign, they refuse to do the work. So there is ZERO reason on their end to protect my floors or move the stove responsibly because whatever damage they do, is on me. Since I wasn't offered any options for the warranty repair the 2.5 star review didn't sway my decision, the decision was out of my hands. For those of you paying for repairs, heed the reviews and ratings! The 1 star is because you can't post a review with zero stars.
