Business Details
We are a family-owned business proudly serving the Wilmington, NC area since 1981. With over four decades of experience, we have built a reputation for delivering exceptional HVAC, plumbing, and electrical services. Our team is committed to our vision of being the best-trained, most knowledgeable, and proficient professionals in the industry. We combine over 7,000 combined training hours with years of hands-on experience to ensure every client receives expert solutions. Our mission is to provide reliable, honest, and skilled service that exceeds expectations for both residential and commercial clients. We prioritize excellence in every interaction, from initial consultation to final delivery, ensuring transparency and accountability.
Our dedication to continuous improvement and client satisfaction drives every decision we make. We take pride in our ability to solve complex problems and provide tailored solutions that meet the unique needs of our community. Our teams professionalism and commitment to quality have earned us the trust of thousands of local customers. We strive to maintain the highest professional standards while fostering long-term relationships built on integrity. Our goal is to be the most preferred service provider in the region by consistently delivering value and peace of mind.
Our dedication to continuous improvement and client satisfaction drives every decision we make. We take pride in our ability to solve complex problems and provide tailored solutions that meet the unique needs of our community. Our teams professionalism and commitment to quality have earned us the trust of thousands of local customers. We strive to maintain the highest professional standards while fostering long-term relationships built on integrity. Our goal is to be the most preferred service provider in the region by consistently delivering value and peace of mind.
Highlights and features
- We offer over 7,000 combined training hours ensuring expert service.
- We have served the Wilmington area since 1981 with trusted solutions.
- Our team consists of highly qualified, reliable, and knowledgeable professionals.
- We provide comprehensive HVAC, plumbing, and electrical services for all needs.
- Our commitment to excellence ensures client satisfaction and long-term partnerships.
Services
HVAC Services
Our HVAC services include installation, maintenance, and repair for residential and commercial systems. We specialize in air conditioning, heating, ductwork, and energy-efficient solutions like geothermal heat pumps. Our certified technicians ensure optimal performance, comfort, and energy savings for every client.
Plumbing Services
We provide full-service plumbing, including drain cleaning, pipe repairs, water heaters, and sewer line inspections. Our experts handle emergency repairs and routine maintenance to ensure reliable, efficient plumbing systems. We serve homeowners and businesses with prompt, professional solutions.
Electrical Services
Our electrical services cover installations, panel upgrades, lighting, and EV charging stations. We prioritize safety and efficiency, offering solutions for residential and commercial properties. Our licensed electricians ensure code compliance and long-term reliability for every project.
Building Performance
We offer energy audits, dryer vent cleaning, and indoor air quality assessments to improve home efficiency. Our services help clients reduce energy costs, enhance comfort, and maintain healthy living environments. We provide data-driven recommendations tailored to each property's needs.
Reviews (6)
Alec Hutchinson
Jun 19, 2022
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We noticed our A/C was not working properly around 4:45pm on a Saturday on one of the hottest days of the year so far, called O'Brien after hours at 5:41pm after trying to trouble shoot. Kevin called me back at 5:50pm, nine minutes later, and was at the house fixing the unit before 6:30pm. From initial after hours message to unit repair was under an hour. Kevin was very informative and professional, and got the job done quickly and efficiently. I cannot recommend O'Brien Service Company enough for HVAC and AC repairs after my 5 star experience with them.
Priscilla Crowe
Jun 11, 2022
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I can't say enough about how great this company was to work with. All the office staff and the workers that completed the various jobs, were very friendly, professional, and really cared about doing their job and getting it done right. On one occasion, a worker who was completing his assigned job, discovered a problem that a former heating and air company had not done. It concerned him so much that he said he could not leave until the problem was fixed.
He stayed longer than he was supposed to in order to fix the issue. Not many employees would have paid that much attention to something that was not assigned to be part of their job, but he did. Thank you, Larry! I think any one of the many guys I came into contact with would have done the same thing. O'Brien is a great company with great employees.
He stayed longer than he was supposed to in order to fix the issue. Not many employees would have paid that much attention to something that was not assigned to be part of their job, but he did. Thank you, Larry! I think any one of the many guys I came into contact with would have done the same thing. O'Brien is a great company with great employees.
S. Fruit
May 23, 2022
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Kevin is so knowledgeable and takes the time to explain everything to us in a way that is understandable. We feel so comfortable having him in our home. He is the real deal when it comes to actually caring about the customer and making sure they get top notch service. We really appreciate him! Service: HVAC system maintenance
Karen Johnson
May 08, 2022
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O'Brien was able to address my issues promptly when my previous system failed. I was given options and each was fairly explained and prices were quoted. I felt no pressure to choose one over the other. Work was completed in a timely manner. My home was pristine when they left. System is working superbly and new thermostat gives us easy to use options. All technicians were vaccinated. Thank you!
Kimberly Verbetich
Apr 29, 2022
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Our HVAC unit stopped working, so we called O'Brien. Tom came out to talk through different units and pricing. He was extremely knowledgeable and was able to answer all our questions. We were lucky enough to have an install within a week. The installers were extremely friendly and professional. At the end of the install, they walked us through the new thermostat and made sure we were comfortable with no further questions. I highly recommend O'Brien to anyone in the market for an HVAC system. This company is A++. I simply cannot say enough about our seamless experience!
Patrick Kelly
Apr 12, 2022
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I was very pleased with the installation of our new heating system by O'Brien Service Company. Tom did a great job listening to our concerns and designing a system to meet our needs. Will and his team were punctual, reliable and never left a scrap behind at the end of the day. O'Brien Service Company is the most professional company that I have encountered since moving to NC five years ago. Well done by all!
