Business Details
36 Years
experience
Emergency
services
Your Geothermal HVAC Experts in Baltimore
Founded with a commitment to providing exceptional geothermal heating and cooling solutions, our company has established itself as a leader in the industry. We specialize in all aspects of geothermal technology, from system installation and replacement to comprehensive maintenance services. Our team of experienced professionals brings decades of combined expertise to every project, ensuring that each client receives tailored solutions that meet their specific needs. As one of the largest and most experienced geothermal installers in the country, we pride ourselves on our technical proficiency and customer-focused approach. Our company holds certifications and partnerships with leading manufacturers, including WaterFurnace, to deliver cutting-edge systems that maximize energy efficiency and comfort. We consistently demonstrate our expertise through our ability to handle complex installations, including geo radiant flooring and variable refrigerant flow systems.Our reputation as a trusted authority in geothermal technology is built on our consistent delivery of high-quality workmanship and our commitment to staying at the forefront of industry advancements. We maintain transparency in all our operations, providing clear communication and detailed explanations of our processes to ensure our clients make informed decisions. Our commitment to reliability is evident in our 24/7 emergency service availability and our prompt response times for both routine and urgent service requests. We have earned our position as a respected industry leader through years of delivering exceptional service and building lasting relationships with our clients.
Services
Geothermal Maintenance
Geothermal Installation
System Replacement
Commercial Geothermal
Emergency HVAC Service
Rebate Assistance
System Diagnostics
Energy Efficiency Consultation
Loop Configuration
HVAC Repair
Details
- Year established: 1990
Highlights and features
- We offer specialized expertise in geothermal systems with over 30 years of experience
- Our technicians provide 24/7 emergency service for urgent HVAC needs
- We offer comprehensive system evaluations and tailored installation solutions
- Our company is certified by WaterFurnace for geothermal system installation
- We provide detailed explanations of system operation and maintenance requirements
Associations and certifications
- WaterFurnace
- ISO 9001
What people say
Knowledgeable service technicians
Prompt and thorough service
Professional and courteous
Reliable and trustworthy
Proactive maintenance reminders
Services
Geothermal Installation
We provide complete geothermal HVAC system installations using WaterFurnace technology. Our experts evaluate property conditions to determine the optimal loop configuration for maximum efficiency. Each installation includes comprehensive system testing and customer education on operation and maintenance.
Geothermal Maintenance
Our preventative maintenance service ensures optimal system performance through comprehensive inspections and adjustments. Technicians check refrigerant levels, electrical components, and system efficiency while providing personalized maintenance advice to homeowners.
Geothermal Replacement
We specialize in geothermal system replacements with seamless transitions from conventional HVAC systems. Our process includes comprehensive system evaluation, tailored replacement recommendations, and complete installation with minimal disruption to property.
Commercial Geothermal
We provide scalable geothermal solutions for commercial properties with customized system designs. Our commercial services include energy modeling, system optimization, and maintenance programs tailored to business operations and requirements.
Emergency HVAC Service
We offer round-the-clock emergency service for critical HVAC system failures. Our technicians respond promptly with complete diagnostic equipment to identify and resolve issues affecting heating or cooling performance during extreme weather conditions.
People
Jason Cullum
Vice-President
Managing operations with three years of customer reviews highlighting his leadership in delivering quality HVAC solutions. Coordinates team efforts to maintain service excellence standards.
Gina Harkins
Office Manager
Oversees administrative operations with one year of positive customer feedback on her organizational support for service delivery processes and customer communications.
Ted Evans
Sales Manager
Manages sales operations with two years of customer reviews noting his technical expertise in explaining geothermal systems and installation processes to clients.
Joe Heaps
Field Supervisor
Supervises field operations with two years of customer feedback on his oversight of installation quality and service execution standards across multiple job sites.
Toby
Technician
Certified technician with three years of positive reviews highlighting his prompt service, technical knowledge of geothermal systems, and clear communication with customers during service visits.
Questions
What geothermal services do you offer?
We provide complete geothermal HVAC solutions including installation, replacement, maintenance, repairs, and commercial system design with WaterFurnace technology expertise.
Do you provide emergency HVAC service?
Yes, we offer 24/7/365 emergency HVAC service with prompt technician response times for critical heating and cooling system failures.
What areas do you service?
We primarily serve Baltimore, Bel Air, Cockeysville, Darlington, and Laurel with plans for expanded Maryland coverage.
Can you help with geothermal rebates and incentives?
Yes, we assist with federal tax credits, state incentives, and Maryland renewable energy credits documentation for geothermal installations.
Do you offer financing options?
Yes, we provide financing solutions to make geothermal system installation more accessible and affordable for homeowners and businesses.
How experienced are your technicians?
Our team has decades of combined experience with WaterFurnace systems and stays current with ongoing geothermal technology training and certifications.
Videos
Reviews (7)
Tman Al
Apr 17, 2022
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All repair services and maintenance have been performed by professional engineers and technicians at a reasonable price. This has included: replacement of the ground loop circulation pump and manifold; recharge of the loop with demineralized water; and replacement of the heat exchanger and gas for my WaterFurnace system. Not only were the jobs performed correctly, but the system runs more quietly now than it did when new. Moreover, the technical staff are very knowledgeable and friendly. First rate!
Kristen M.
Apr 01, 2022
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Ground Loop is a wonderful company. Their technicians are extremely courteous and knowledgeable. Highly recommend Ground Loop!
Anne Swears
Feb 27, 2022
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I am so happy that my heating bill is half of what it used to be They installed a new system for me and it is working so good When they come out on a call they are prompt and Professional and knowledgeable Services: Heating system repair, HVAC system maintenance, Install thermostat, A/C system maintenance, Heating system maintenance
Driter
Feb 22, 2022
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Since the son Scott took over the business, its gone down. I invested in my Geo system for longevity as I was told 2- 3x's over a gas furnace. Each time a tech came here, they left and something new came up. 2 pipes starting leaking after there last time. Told me its an old unit and what do I expect. I was told that new pipes were needed and couldn't service what was there. Then my coil needed to be replaced.
I have referred countless people to them. I asked them if there was anything they could do for me because of all the money I was putting out this year alone. Scott said he would work something out for me. Tina sent me a quote for almost $5800! I called and she said Scott took $600 off the ticket already. That would put my annual repair with them over $10,000! I called another Water Furnace company ( Loves Mechanical ).
Extremely Professional and came out and evaluated the system. They agreed that the coil needed to be replaced and replaced the washers needed in the pipes that they said could not be serviced for $2600! I've heard ( I'm in the construction / service business ) they've lost some good techs and are just keeping their head above water
I have referred countless people to them. I asked them if there was anything they could do for me because of all the money I was putting out this year alone. Scott said he would work something out for me. Tina sent me a quote for almost $5800! I called and she said Scott took $600 off the ticket already. That would put my annual repair with them over $10,000! I called another Water Furnace company ( Loves Mechanical ).
Extremely Professional and came out and evaluated the system. They agreed that the coil needed to be replaced and replaced the washers needed in the pipes that they said could not be serviced for $2600! I've heard ( I'm in the construction / service business ) they've lost some good techs and are just keeping their head above water
Kelly Heilman
Feb 22, 2022
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I HIGHLY RECOMMEND this business! I have problems with my geothermal system that my BGE Home contract does not cover. This company came to the rescue and provided a step-by-step plan to correctly identify the problem so that it can be fixed it at the lowest cost. This HONESTY is greatly appreciated, along with the other business characteristics listed above.
Cliff Walsh
Feb 16, 2022
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Staff is very courteous. The technicians explained each step in the repair and showed me the before, during and after of the repair. Cleaned up after the work was complete as if no one was ever there. Service: Heating system repair
Anne Wismer
Dec 26, 2021
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We have used Ground Loop for 16 years. They installed Geothermal heating in our home while being built and also radiant floors throughout the home. Ground Loop upgraded our system a few years ago. It is extremely efficient. Response is very good when we have an issue or a question. We would recommend this company. Services: HVAC maintenance, Thermostat installation
