Design-Air is a second generation family-owned and operated Decatur air conditioning repair company that is dedicated to customer satisfaction. Since 1977, we have been repairing, replacing, and maintaining commercial and residential HVAC systems and can service all makes and models. We are a proud Carrier Factory Authorized Dealer and employ NATE certified technicians so you know we have the seal of approval from the best in the industry. If you suspect your air conditioner is in disrepair, give Design-Air a call.
Services
Carrier Furnaces
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Think of your furnace as the heart of your home. In the winter, it's essential to radiating warmth. During the summer, it plays a vital role in moving refreshing, conditioned air from your cooling system. And all year long, your furnace could provide constant air circulation to keep you more comfortable.
Split System Air Conditioners
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They all may offer varying degrees of features and innovation, but efficiency and performance are the central focus in all of our split system air conditioners. In fact, all of our models have ENERGY STAR qualified sizes available, so you can feel like a cool cat-even in the dog days of summer. If there's an air of superiority to these units, it's because they're the quitetest, most efficient models we make.
Split System Heat Pumps
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Heat pumps look and function the same as air conditioners for cooling, but in cool months when heat is called for they reverse operation to provide warmth for your home. An efficient heat pump can do this so effectively some homeowners in warmer climates rely exclusively on these units for year-round comfort.
About Design Air
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Design-Air Heating & Air Conditioning in in its second generation of family ownership and operation. Founded by John Hall in 1977, and currently operated by John's son Jim. We continue to grow and thrive, focusing on comfort and advances in technology. We serve both residential and commercial customers with sales, service, and installation of systems that are ideal for your home or business. When it comes to your family or business, you want dependable air conditioning and heating systems that provide you with value as well as comfort.
Reviews (10)
Dan Holt
Apr 17, 2022
Reds Hd
Oct 13, 2021
I called 9/23/21 made an appointment for 9/28/21 @ 10 am to get estimate to run new ductwork. At around 2 to 3 pm I called company as no one showed up. Guy came out did estimate. I stressed how important this was to get job done. 9/29/21 received email with estimate. I sent reply back asking questions. No response. 10/4/21 sent another email, no response. Called company to discuss estimate.
Guy verified that he received my email with signed contract. He stated he would have Josh call me. 10/4/21 no call back, 10/5/21 still no call back. 10/7/21 I called company back talked to Tina about not getting any calls back. She would let them know to call me. 10/12/21 I once again called company. Told Tina I have not received any return calls an if they are so busy an cannot do the job to let me know.
She stated once again she would let them know. 10/13/21 still no return call. I am not impressed with this company an I do not recommend doing business with them. So now I am left scrambling trying to find another company to do the job after wasting over 2 weeks on Design Air.
Guy verified that he received my email with signed contract. He stated he would have Josh call me. 10/4/21 no call back, 10/5/21 still no call back. 10/7/21 I called company back talked to Tina about not getting any calls back. She would let them know to call me. 10/12/21 I once again called company. Told Tina I have not received any return calls an if they are so busy an cannot do the job to let me know.
She stated once again she would let them know. 10/13/21 still no return call. I am not impressed with this company an I do not recommend doing business with them. So now I am left scrambling trying to find another company to do the job after wasting over 2 weeks on Design Air.
Chelsea Sult
Sep 11, 2021
Dale Tolly
Jul 13, 2021
Seth Morse
Oct 18, 2020
3 stars as when they do a job (Cory M.) they do it right. Very courteous and professional. With that being said: I called today to ask about an appointment but had an (important to me) request; since the tech would need to enter my house I asked if I could have someone who has received a Covid vaccine. Our reasons are our own and I'm not going to weigh in on my feelings in this matter.
The woman on the phone was very polite and told me she would check with the owner and get back to me. She did so within a few minutes, again very polite and respectful, but told me it was company policy not ask about vaccination so that they were in compliance with the law. I will not argue this point but, what I will say is that I cannot do business with Design Air currently and I felt the reason why was worth sharing if anyone is concerned about this topic for their household.
The woman on the phone was very polite and told me she would check with the owner and get back to me. She did so within a few minutes, again very polite and respectful, but told me it was company policy not ask about vaccination so that they were in compliance with the law. I will not argue this point but, what I will say is that I cannot do business with Design Air currently and I felt the reason why was worth sharing if anyone is concerned about this topic for their household.
Kathy Park
Dec 15, 2019
I've had the Geothermal system Design-Air put in about a year ago. It's been efficient and quiet. They came quickly to install it and even tied it into my hot water heater. I've been super happy with the professionalism and response by everyone there. I highly recommend them and will continue to let friends and family know about their service.
Emile Joyner
Feb 14, 2019
Lorri Bauler
Jun 08, 2016
Suzanne Jean Wilkins
Feb 11, 2016
Design-Air is a awesome locally family run company! Rich and I are very blessed with our new system! Christine and Jim worked very diligently to find the best system for the best price for our needs! We are still in awe of they system they set us up with! They even found a program from Ameren to help us with the cost of the very nice system! Their technicians were very knowledgeable as well as kind in their instructions to us! We will recommend Design-Air to everyone looking for Heating and Air System needs! Great job Design-Air team! We appreciate all you have done for us! Rich and Suzie
Terry G.
Dec 14, 2014
I used Design Air for installing a new geothermal unit that replaced my conventional furnace and air conditioner. Their quote for geothermal was the best price I got when compared to other places. They are kind and courteous. They also got the job done in a reasonable manner. Cleaned up after they were done. They sell Water Furnace brand geothermal units which is a trusted brand.
The geothermal unit has been up and running for around three weeks so far and no problems or issues. I really like the geothermal and the work that Design Air did. Looking forward to a lasting relationship with Design Air as they continue to service the new geothermal in the years to come.
The geothermal unit has been up and running for around three weeks so far and no problems or issues. I really like the geothermal and the work that Design Air did. Looking forward to a lasting relationship with Design Air as they continue to service the new geothermal in the years to come.
