Business Details
18 Years
experience
Emergency
services
Your Trusted HVAC & Appliance Repair Experts in El Paso
SoBellas Air Conditioning & Heating Home Services has been a trusted name in HVAC and appliance repair since 2008, serving El Paso and Las Cruces with unwavering commitment to quality and customer satisfaction. Our team of certified technicians undergoes rigorous training and background checks, ensuring professionalism and safety in every service call. We specialize in heating, cooling, and appliance repair, offering comprehensive solutions backed by warranties and a 100% satisfaction guarantee. With decades of combined industry experience, we prioritize transparency, reliability, and cutting-edge technology to deliver efficient, long-lasting results. Our customer-centric approach includes same-day service, flexible financing options, and a loyalty program that rewards ongoing trust. As a locally owned business, we understand regional climate challenges and tailor our services to meet the unique needs of Southwest homeowners. Our history of resolving complex HVAC and appliance issues quickly and affordably has earned us a reputation as the region's most dependable service provider.
Services
AC Repair
Heating Services
Appliance Repair
Duct Cleaning
Thermostat Services
Swamp Cooler Repair
Furnace Services
Heat Pump Services
Refrigerator Repair
Washer Repair
Served areas
- El Paso, Lac Cruces and San Antonio
Details
- Year established: 2008
Highlights and features
- We offer same-day service with certified, background-checked technicians
- Our team completes rigorous in-house customer service training programs
- We provide 5-year parts warranties and 1-year labor warranties
- We maintain perfect service records with zero customer complaints in 2023
- Our technicians are factory-trained by all major appliance manufacturers
Associations and certifications
- Texas HVAC License #TACLB33647E
- NM lic. #375695
- TDLR #179143
What people say
Next day service
Professional technicians
No complaints
Top rated
Reliable company
Services
AC Repair
Our certified technicians diagnose and repair all types of air conditioning systems, from central AC units to ductless mini-splits. We specialize in resolving issues like refrigerant leaks, compressor failures, and thermostat malfunctions. With same-day service availability and factory-trained expertise, we restore cooling efficiency while maximizing energy savings for homeowners in extreme desert climates.
Heating Services
We provide comprehensive heating solutions including furnace maintenance, heat pump repairs, and system replacements. Our technicians handle gas and electric heating systems, addressing issues like pilot light failures and thermostat calibration. With seasonal tune-up programs and emergency repair availability, we ensure reliable winter heating performance for residential properties across the Southwest region.
Appliance Repair
Our factory-certified technicians repair all major kitchen and laundry appliances including refrigerators, washers, dryers, and ovens. We service both gas and electric models from brands like GE, Samsung, and Whirlpool. With same-day diagnostics and 5-year parts warranties, we minimize appliance downtime while restoring optimal functionality for residential customers.
Duct Cleaning
We perform comprehensive HVAC duct cleaning to improve indoor air quality and system efficiency. Our technicians use industrial-grade equipment to remove contaminants from residential ductwork, addressing allergy concerns and enhancing airflow. This service includes thorough cleaning of registers, grilles, and air handling units to maintain healthy home environments.
Thermostat Services
Our experts install, calibrate, and repair all thermostat types including smart programmable models. We optimize temperature control systems for energy efficiency while integrating with existing HVAC equipment. This service includes system compatibility checks and programming guidance to help homeowners maximize comfort and reduce utility costs through precise climate control.
Questions
What areas do you service?
We serve El Paso, Horizon City, Las Cruces, and Sunland Park with same-day service availability across our coverage area.
Do you offer emergency repair services?
Yes, we provide 24/7 emergency HVAC and appliance repair services for urgent situations requiring immediate attention.
What warranties do you provide?
We offer 5-year parts warranties and 1-year labor warranties on all repair and installation services.
Are your technicians certified?
All our technicians are factory-trained, background-checked, and certified by major appliance manufacturers and HVAC industry standards.
Do you have financing options?
Yes, we provide flexible financing programs for major HVAC replacements and home appliance purchases.
How quickly can you respond to service requests?
We typically offer same-day service appointments with technicians available within 2-4 hours for emergency cases.
Reviews (36)
Annette H.
Jun 27, 2022
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I've been using SoBella for years for our first home, we just signed up for them to service our second home. Technician, Saul B is great, on time, knowledgeable, friendly.
Agrael Garcia
Jun 15, 2022
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Both Julian and Travis did an amazing job. To start they were on time, diagnosed the problem quickly and fixed it with in an hour. Very professional, polite knowledgeable, respectful, and fast. Sooo thankful for helping us getting our AC working again. I even became a permanent costumer and now they will be servicing my A/C twice per year to make sure it's clear and running perfectly. PEACE OF MIND
Jesus Chaidez
May 26, 2022
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Saul B. did an awesome job. He took his time to explain everything and was very professional. I had multiple HVAC companies come to my house and their fix was just to add freon. Saul took his time and inspected and gave me a correct solution to our cooling problems. Thank you Saul. We are ready to have a cool summer inside our house.
Lorraine Croll
May 03, 2022
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I was very pleased with their work. They fixed our ice maker and something went wrong. I called and they immediately set up an appointment to get it fixed. Julian R. came out and he did a wonderful job. He explained everything to me and was very professional and friendly. We have used them in the past and I would highly recommend them.
Adriana Trillo
Apr 10, 2022
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Saul B. Did an excellent job with our a/c, he was punctual, very professional. I am very satisfied with his service, I am so glad SoBellas has such a great employee, trustworthy and does an amazing job. Thank you Saul B for your excellent job. I would recommend him and will request him for any future services! Service: A/C system maintenance
Taylor Hutchason
Apr 10, 2022
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Carlos and Travis were extremely knowledgeable, professional and capable. Carlos in particular responded to the initial call and was able to identify the issue and begin repairs. If i ever require services again, i will most definitely be giving them a call! 10/10 recommend! Service: A/C system repair
Shahrz Tabibi
Feb 09, 2022
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Joe A and his team were punctual, courteous and professional. They were available within 24 hours of my call. They wore masks and shoe covers in my home, which was much appreciated. The work was done efficiently and I was satisfied with the result. Service: Stove & cooktop repair
Angela D.
Jan 31, 2022
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I had an awful experience with Sobella's appliances. I will spare you the long, drawn-out story, but in short--I called them to fix my dishwasher, and they broke another part during the repair. I have tried several times to get Sobella's to come fix the part they broke, but they refuse to do it. The lady I spoke to on the phone was patronizing, rude, and very unhelpful. I was told the only way I could speak to the person in charge was through email.
I sent him several emails, and he would not even respond until I contacted the Better Business Bureau. When he finally wrote back, he still refused to fix my dishwasher. Be aware if you use Sobella's appliances you will have unskilled technicians and awful customer service. I can't believe any business would treat their loyal customers in this manner. My husband and I are business owners, and we would never want to lose future business or have our name tarnished over a few hundred dollars. Look for another appliance repair place. Don't waste your time or money with Sobella's.
I sent him several emails, and he would not even respond until I contacted the Better Business Bureau. When he finally wrote back, he still refused to fix my dishwasher. Be aware if you use Sobella's appliances you will have unskilled technicians and awful customer service. I can't believe any business would treat their loyal customers in this manner. My husband and I are business owners, and we would never want to lose future business or have our name tarnished over a few hundred dollars. Look for another appliance repair place. Don't waste your time or money with Sobella's.
Benjamin Corral
Jan 20, 2022
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Called for an issue with my Dryer on a Saturday afternoon, they had a tech out by noon on Monday. Saul was quick and efficient, gave me the quote and didn't try to upsell me on the warranty, it was included in the price. Paid a fair price based on my research, I would absolutely use again and recommend to anyone in need of appliance repair.
David Hernandez
Jan 19, 2022
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First the technician Julian was in time. Secondly he was very professional and took his time to explain what he was doing and what was the cause of our washer breaking down. He explained to us in detail what he was doing while figuring out what was wrong with our washer. Plus gave my wife some advice to prevent from this happening again. Then without asking Julian he not only repaired our washer he connected our dryer as well!
He then preceded to make sure that our washer and dryer were in sync with each other to work correctly! Then he made sure all was clean and ready before he left. Over all my wife and myself were very satisfied with the work Julian had done. And the customer service was very good when the initial call was placed. Thank you.
He then preceded to make sure that our washer and dryer were in sync with each other to work correctly! Then he made sure all was clean and ready before he left. Over all my wife and myself were very satisfied with the work Julian had done. And the customer service was very good when the initial call was placed. Thank you.
Ed Nicholls
Jan 10, 2022
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So Bella's was very responsive to my needs. They sent a great tech named Julian who was fabulous! He was on time and did a great job! I was so impressed with this company that I signed up for a maintenance plan. I look forward to working with them in the future! Service: Refrigerator/freezer repair
Refugio Salazar
Dec 17, 2021
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Julian R. came to our home and spent time with us explaining the process of converting our swamp cooler to Refrigerated Air. He was very knowledgeable and was able to answer all our questions. He checked back with us throughout the process. Carlos' team arrived on time and worked very efficiently to remove the old system and install the new system. They were very courteous and cleaned up after themselves.
They did a great job of explaining everything and were helpful at showing us how to download the app for the Smart Thermostat. I would HIGHLY recommend So Bella to anyone looking to convert to Refrigerated Air.
They did a great job of explaining everything and were helpful at showing us how to download the app for the Smart Thermostat. I would HIGHLY recommend So Bella to anyone looking to convert to Refrigerated Air.
Lynda A.
Sep 28, 2021
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I would give them less than one star if could. All correspondence was done by email so I have in writing what I wanted and what they told me! I have a vacant property that is part of a decedent's estate. I told them there was evidence of mice, and I needed them to come and check the range to be sure it was working. After much back and forth, I was informed by Peter Ojeda that "We do not clean appliances but if you are worried that it's not going to work properly, we can send a tech to make sure that it does." I agreed and was told there was a $95 service charge. Technician arrived, talked to the office manager, and was told not to touch it. So I'm supposed to pay $95 for nothing? I don't think so. I want to spread the word so no one else gets taken by this company! IOMO, they're crooks.
Derek H.
Sep 03, 2021
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I have never used an appliance repair service before. My dishwasher just stopped working on Wednesday and I called this company on Thursday. Unfortunately for me they had nothing available on that day but would send someone out on Friday. Well they sent Joe A. to my house, he was polite and very pleasant. He had my dishwasher working within minutes. Bad wires were the culprit of my dishwasher, he re wired it quickly and efficiently and was on his way. Cheaper than I thought it was going to be and was happy about that.
I highly recommend this company and if you can get Joe A. you'll be quite satisfied with him. Thank you SoBellas, hopefully I won't have to call you soon but if another appliance breaks you'll be the first to know.
I highly recommend this company and if you can get Joe A. you'll be quite satisfied with him. Thank you SoBellas, hopefully I won't have to call you soon but if another appliance breaks you'll be the first to know.
Kim V.
Aug 26, 2021
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The tech was lazy and did nothing for $95.00 but move food around the freezer, claiming the vents were blocked. 6 hrs. later the freezer broke down and the fridge the next day. Over the weekend and nothing we could do but go out and purchase another appliance. We loss over $600, in food and the cost of this so called tech. to come out and do nothing. No testing, nothing. They offered on Monday, but why then, we had to purchase another appliance by then. The worst.
Mike O.
Aug 25, 2021
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Totally a dishonest business.wont fix the problem and makes excuses to upset you. don't fall for it.
Barry L.
Aug 11, 2021
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Julian was great. Right on time and he diagnosed the problem with our AC unit quickly. Our house is now cool like it should be Thanks Sobellas the Leslie's
Hailey L.
Jul 29, 2021
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Saul B. was quick and efficient in repairing my A/C unit. Did an excellent job in explaining the problem and how he was going to fix it. To top it off the Staff was super friendly and accommodating when I called to schedule an appointment. Will most definitely use them for all my future home services!
Bertha M.
Feb 10, 2021
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Wow! Talk about highly recommending this company! I called around 12:30 to enquirer about the company. Spoke with Juan who was very helpful and who took the time to answer all my questions. We agreed to schedule a same day appointment since there was an opening. My appointment time was scheduled for between 1-5pm with a call from the technician, once he knew the time he would arrive. Jesus called about 15 minutes later, said he was in the area and could he drop by earlier than scheduled!
Imagine my surprise and pleasure that Jesus would call me so promptly. Jesus arrived ten minutes later and worked on the maintenance for the heating system. Jesus even took time to show me how to program my Nest thermostat! I could not be happier. Jesus said, as part of the maintenance plan they will also change out my filters. Life is great. Thank you, SoBellas for a great job. So heartwarming to know there are still reputable companies, who employ hardworking, efficient and caring employees. Great job, everyone.
Imagine my surprise and pleasure that Jesus would call me so promptly. Jesus arrived ten minutes later and worked on the maintenance for the heating system. Jesus even took time to show me how to program my Nest thermostat! I could not be happier. Jesus said, as part of the maintenance plan they will also change out my filters. Life is great. Thank you, SoBellas for a great job. So heartwarming to know there are still reputable companies, who employ hardworking, efficient and caring employees. Great job, everyone.
Suzanna H.
Dec 03, 2020
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Mike C. came out to check our furnace and package unit. He called before he got here and he was friendly and professional. He answered all of my questions and gave me some recommendations concerning filters and CO 2 monitors. I will continue to use Sobellas. I highly recommend them.
Adri C.
Jul 13, 2020
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Julian was great! Even the receptionist guy was awesome our Ac went out 4days and they were able to schedule an appointment. Julian the tech has great customer service he was patient with us dealing with our insurance did diagnostics test and did an amazing job. I highly recommend them for any issues you have including appliances! Julian was quick did his job and we were back home enjoying our AC.
Vivi V.
Jun 19, 2020
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I basically payed $95 dollars so they could tell me we cant touch your air it's too rusted. They said but you can still run it it's just going to keep making that loud noise. A week later our air gave out and its 100+. All they offered was to upgrade too a new unit which on a limited income is impossible and that was the whole reason for calling to fix the swamp cooler we had. $ 95 dollars is alot of money for a business to charge and when they cant fix your air and all they can say well upgrade to something that costs more than the quoted $2000.
Dennis D.
Nov 19, 2019
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Carlos was awesome from Sobellas! He has been out several times to our home for fall and summer maintenance! This time was for fall 11/9/19. Always very friendly, above and beyond helpful and does an excellent job when he comes out! Thank you Carlos and the Sobellas team! Very professional company from the initial phone call to the service technicians coming out!
Kathryn Ross
Jan 15, 2019
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We have used HUNDREDS of appliance repair companies and SoBellas in San Antonio is BY FAR the BEST! We will never use any other company again. They are knowledgeable, respectful and prompt...PAUL is outstanding and explained everything to us BEFORE and AFTER he did the work! FIVE STARS!!!
James M.
Jan 11, 2019
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Very late review but I used this companies services back in 2016. The technicians that came out were helpful and educational. Thankfully my AC problem was a simple fix but I have no doubt had it been a bigger issue they would've been very professional and helpful in what wouldve needed to happen next. Thanks again
Rachelle Layman
Jun 22, 2018
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The technicians are very polite, courteous, and knowledgeable. Our technician, Jose, did a great job at diagnosing the problem with our washer, and explaining everything as he went along. He wasted no time in solving the issues and getting our washer running again!
Linda L.
Mar 26, 2018
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Brand new a/c install and needed repair right before the season was out. Season just starting and guess what? They said out of warranty and we have to pay out of pocket. Had already purchased warranty on washer and dryer and they claim they couldn't find the parts for it. Guess what? They said too bad we cannot fix it or replace it. If I could, I would give them ZERO
Stephanie E.
Jan 18, 2018
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While their customer service isn't bad, Sobellas grossly overcharged for my refrigerator repair. The technician charged me $150 for a 10-15 minute repair with no material costs. I will definitely not be returning to Sobella for future appliance repairs.
David G.
Nov 14, 2017
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I used SoBellas today for a repair on my stove and I've to say the service was Outstanding from the time they called and when the repair was completed. Paul was the repair man and he gave one of the best customer experience I've had when dealing with contractors. Paul set the expectations and from the start and let me know what the process was going to be and when it was going to get completed.
Very Professional Service Call and completed the job without any problems. I will recommend this company to anyone who is experience a appliance problem and needs service quickly and professionally done.
Very Professional Service Call and completed the job without any problems. I will recommend this company to anyone who is experience a appliance problem and needs service quickly and professionally done.
David R.
Sep 27, 2017
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Used these folks today to repair my air conditioning. Jose and his assistant David called to confirm they were coming and arrived on time. Diagnosed the problem quickly. They didn't have the part needed on their truck but made a quick trip to pick it up and installed in my unit. Turned unit on and everything worked fine. So far a satisfied customer. Part has five year warranty and labor for one year.
Christina Tamayo
Rudy M came to my house this morning and fixed my washer in 15 minutes. The last guy from another company took 4 hours to do the same thing. Rusi was here by 8am, he was polite and nice to talk too, he was neat and had my washer running like a charm. It has been a few hours since he left and several loads later and the washer is better running then it has ever been. I will definitely have my things service by this company in the future.
Yazid
The service provider (Jose M ) at SoBellas was excellent testing the appliances ,heaters ,coolers,etc ... and was able to fix problems in the appliances we needed help in, in the way that was highly professional. I really admire his work ,and would recommend this service provider to any customer who need help in fixing their appliances and/or cooling/heating systems
Jill Shanks
They were prompt, professional and had a Great price for the repair I needed today! The technician Isaac was well educated and went with the simple fix first instead of trying to get me to make unnecessary repairs! I highly recommend these guys for any work you need and will definitely be recommending them to others!
Kevin
Jose Martinez, Senior Tech, shut down our evaporative coolers and service our heaters. He provided excellent customer service. thanks, SoBellas!
Laura Maria
Rudy M came out to my home this morning to provide a service cleaning to my dryer and dryer vent. Rudy arrived on time for my appointment. He had a good attitude towards me as a customer. Rudy worked very hard the whole time he was here. After seeing his hard work , I Feel more confident that my dryer will perform better. Thank you. I would recommend this company.
Rachelle Layman
We will definitely be using the services of SoBellas again! Jose was extremely courteous, respectful, and knowledgeable about the issues with our washer. He explained everything to me as he was going, and he wasted no time in solving the issues.