Business Details
Emergency
services
Trusted HVAC Installation & Repair Services in Texas
Indoor Comfort Experts A/C has been a trusted HVAC contractor in Texas since our founding, delivering quality installations and professional services for over two decades. Our mission is to provide 100% customer satisfaction by treating every client like family while offering value-added home comfort solutions. Our team of NATE-certified technicians adheres to the highest national standards, ensuring transparency and integrity in every project. We specialize in heating, cooling, and indoor air quality services across Greater Houston, Harris and Liberty counties, and West Texas. Our commitment to excellence is reflected in our 24/7 emergency services, flat-rate pricing, and maintenance memberships that include priority service and discounts. We operate under Christian principles, emphasizing honesty, integrity, and community service. Our lead technician, William, brings over 21 years of HVAC expertise and a Master Texas Peace Officer license to ensure both technical and ethical excellence. We carry a $2 million insurance policy for client protection and perform background checks on all employees. Our installations respect your home, with technicians using drop cloths and shoe covers to maintain cleanliness. We pride ourselves on prompt, professional service and have earned recognition through customer testimonials praising our reliability and fair pricing.
Services
HVAC Installations
AC Repairs
System Maintenance
Air Quality Solutions
Emergency Services
Maintenance Memberships
Thermostat Upgrades
Ductless Systems
Commercial HVAC
Financing Options
Highlights and features
- We have over 21 years of HVAC experience with NATE-certified technicians.
- Our team provides 24/7 emergency services for urgent heating and cooling needs.
- We offer a 15% discount on repairs for military, police, and emergency personnel.
- Our maintenance memberships include priority service and 15% off parts and labor.
- We carry a $2 million insurance policy for client protection and safety.
Associations and certifications
- NATE
What people say
Job well done
Saved on utility bills
Professional and respectful
Quick emergency response
Fair pricing
Services
HVAC Installations
We handle complete HVAC system replacements, including air conditioners, heaters, and thermostats. Our technicians evaluate your home's needs for optimal efficiency. Installations are completed in one day with minimal disruption, using protective coverings and maintaining cleanliness throughout your property.
AC Repairs
Our NATE-certified technicians repair all AC makes and models with flat-rate pricing. Emergency services are available 24/7, and repairs include checking refrigerant levels, compressor function, and electrical components to restore cooling efficiency promptly.
Maintenance Plans
Semi-annual precision tune-ups include thermostat calibration, coil cleaning, and airflow checks. Maintenance memberships offer 15% off parts/labor and priority service to extend system life, improve efficiency, and prevent unexpected breakdowns.
Indoor Air Quality
We install air purifiers, dehumidifiers, and UV lamps to reduce pollutants. These systems sanitize air circulation, kill mold, and improve respiratory health by addressing indoor pollution that can be worse than outdoor levels.
Emergency Services
Available round-the-clock for urgent HVAC failures, our emergency team responds promptly to restore comfort. Technicians arrive in fully stocked vehicles with common replacement parts to resolve critical heating or cooling issues immediately.
People
William Wilkinson
Lead Technician & Owner
With 21+ years in HVAC, William graduated from UTI with honors and worked for Houston's largest HVAC firm. A Master Texas Peace Officer, he founded Indoor Comfort Experts A/C to provide honest, quality service.
Crystal Wilkinson
Co-Owner
Crystal co-founded the company with William to offer fair pricing and exceptional customer service. She manages operations and client communications, ensuring every customer receives personalized attention and satisfaction.
Questions
How long should my HVAC system last?
Properly maintained AC units last 15-20 years. Furnaces with stainless steel heat exchangers often have lifetime warranties. Regular maintenance extends system lifespan significantly.
What does SEER mean for AC systems?
SEER (Seasonal Energy Efficiency Ratio) measures cooling efficiency. Higher SEER ratings (13-22) indicate better efficiency, reducing energy costs by up to 40% compared to older systems.
Do I need annual HVAC maintenance?
Yes, annual maintenance prevents breakdowns, maintains efficiency, and extends equipment life. Our semi-annual tune-ups identify potential issues before they become major problems.
Are financing options available?
Yes, we offer financing through FTL to make HVAC replacements and major repairs more affordable for homeowners and businesses.
What areas do you service?
We serve Greater Houston (including Harris/Liberty counties), West Texas (Menard, Mason, Brady), and surrounding areas for residential and commercial HVAC needs.
What HVAC brands do you recommend?
We prefer Ruud systems for their reliability and value. Our technicians install various brands and prioritize proper sizing and efficiency matching your specific needs.
Reviews (18)
Jessica Econopouly
Jun 16, 2022
Report
Indoor comfort Experts is by far the best A/C and Heating company around! During the busiest time of the year, with schedules booked 4 days out, they were able to squeeze us in and repair our AC so that we weren't sitting in miserable temperatures for days. They were in an out within just a few hours of calling. Very reasonable pricing and amazing people! They will be my first call every time!
Steven Bell
Jun 02, 2022
Report
Just experienced the best service ever from a ac&heating company. I messed up a few parts trying to install a new thermostat that seemed straight forward but was not after whole unit shut down, and house got hot quick, posted online about it because a hot house and a 2 month old baby don't mix. They reached out willing to help, also this is a time frame between 11pm and 3am in the morning. I got the parts and came home and had a 1on1 facetime with the owner on how to hook everything back up the right way. Super grateful right now. They saved the night. Thank you. Glad I found a new AC company.
Susan Rabinowitz
Jun 01, 2022
Report
Indoor Comfort Experts has provided our A/C and heating services for more than 20 years. They are honest, knowledgeable, professional and prompt. I highly recommend them. Services: A/C system repair, Repair HVAC, Heating system installation, Heating system maintenance, A/C system maintenance, Install AC, HVAC system maintenance
Jay Woodruff
May 31, 2022
Report
Been using ICE for over a decade. High quality, fast service. Just this morning had AC issues and Seth was at our house in less than an hour.
Kayla Baker
May 29, 2022
Report
Excellent customer service, friendly staff, and timely resolution! I couldn't recommend them enough. My AC unit was repaired, SAME DAY, and the technician was professional and well experienced.in the Texas heat they are truly a life saver. OPEN 24 HOURS! Services: A/C system repair, A/C system maintenance
Charity Johnston
May 28, 2022
Report
I call the company and they immediately returned my call and came out the same evening. Seth was so kind and considerate and answered all of my questions and their prices were reasonable. Thank you for helping us out with our a/c fan motor. You guys Rock! Service: A/C system repair
Brainy
May 09, 2022
Report
Always great tune-ups on my AC/ Heating system. Prices are fair, however they raised prices this year and I have to re-evaluate other companies. I removed some star ratings due to them now charging a credit card processing fee 4% in addtion to the actual cost even though I offered cash up front but no change was available, then my AMEX was turned down by them. When I asked to have the credit card fee refunded or applied as a credit for the next service was told NO.
I told them I have a choice for another company that wont charge this fee or can make proper change for cash. Instead of making it right for the customer, Owner thought I was rude and wanted to no longer service my home, and canceled my maintenance contract. Ok, glad there are other companies out there to take my business to.
I told them I have a choice for another company that wont charge this fee or can make proper change for cash. Instead of making it right for the customer, Owner thought I was rude and wanted to no longer service my home, and canceled my maintenance contract. Ok, glad there are other companies out there to take my business to.
Texas Renegade
Dec 12, 2021
Report
Colton has now been to my home twice in the last year for separate issues. He was professional and punctual on both occasions. I will use their services again and will recommend them to anyone in n the Crosby area.
Rebecca Henderson
Feb 26, 2021
Report
We initially started using Indoor Comfort Experts due to our home warranty but liked them so much that we now do their yearly service agreement. They are always upfront and professional. The technician has always been open about what is and is not covered by our home warranty and makes sure we understand everything when evaluating any needed repairs. Love them!
Margaret Riojas
Jan 16, 2020
Report
We found we had an a/c problem on Monday night. I sent in the online form with Am Homeshield Warranty at 7am on Tuesday and by 10am, they had called me and scheduled a same day appointment for 2pm. They then called me back and said noon, then called back and said 11. They were there promptly. They diagnosed the problem easily. They were gone by noon and our home is cool again! You may say WHY do you need a/c in January? Well, this is Houston, and our humidity level was 68%. So, even though it was 70-ish outside, the inside felt like a sticky mess.
We have a 4 month old who is super hot natured, not to mention the rest of us who ere miserable as well. I have had home warranty experiences that were definitely HORRIBLE, BUT...........this was the BEST we've ever had. I would wholeheartedly say if they're assigned to your job, never fear. They're good.
We have a 4 month old who is super hot natured, not to mention the rest of us who ere miserable as well. I have had home warranty experiences that were definitely HORRIBLE, BUT...........this was the BEST we've ever had. I would wholeheartedly say if they're assigned to your job, never fear. They're good.
Very unsatisfied customer
Aug 19, 2019
Report
Waited three days for a technician who arrived arrived two hours after the expected four hour window. He did not have the equipment for the repair. So we had to wait another day. The exterior fan was replaced and we were charged $70 for one pound of coolant. Within 48 hours the a/c was not working again. I called the office and was informed I have to wait another three days. Spoke to the owner William who obviously does not care about having home warranty customers and it appears we are an inconvenience. He expected me to diagnose the problem with the AC. I would never recommend this company.
Jennifer Nicholson
Jun 16, 2019
Report
Had a wonderful experience with Seth. The company quickly made an appointment with us after we submitted a request to our home warranty company. The person who scheduled our appointment was very nice and professional she explained what we needed to do to prepare for the visit by the tech. Seth called me about 10 - 15 min before he arrived which gave me the chance to be ready for him. I truly appreciate this!
Once he arrived he was professional and took the time to answer our questions and explain everything about what needed to done with our unit. I would highly recommend this family owned business for all of your air conditioning needs.
Once he arrived he was professional and took the time to answer our questions and explain everything about what needed to done with our unit. I would highly recommend this family owned business for all of your air conditioning needs.
David M.
May 31, 2019
Report
I have known the owner for over 20 years. Great man! We have used his business and recommend it every chance I get. In my opinion there is no better service.
Steve B
Mar 23, 2016
Report
We don't have a home warranty plan like the previous review anymore. We found the companies hands are tied and can only perform the work authorized. We called indoor comfort and loved William. He fixed the job right and explained everything
Saul B
Oct 12, 2014
Report
Tried to come early, and complained when no one could be there at this time. Spent 20 minutes total on the visit. Did not check the inside coil at all, but claimed it was dirty. Said he couldn't get an accurate reading on coolant if filters or coils were clogged or dirty. Claimed to have put in 4 pounds of coolant, even though coils were dirty. Argued with me about service charge. Treated me with contempt and seemed to be inconvenienced by having to work on a home coverage plan home. Charged double for coolant than the next company that came out to work on the system after his "fix" lasted for 2 days. Instructed me as to how to clean my coils (didn't bother to do it himself, despite the fact that it was covered on my plan). Arrogant, worst customer service I have received perhaps ever, but certainly in at least a decade. Sounds like this company has some good employees, but the owner, William, don't expect him to do very much other than get your A/C going as quickly as possible so he can leave.
Penny C.
Oct 30, 2011
Report
They diagnosed and repaired our system when other local firms said it had to be replaced. Call this company if you want the best
Gregory C
Oct 21, 2011
Report
William came out the same day we called. He found the problem quickly, gave us our options and fixed the A/C.
Chance S
If you want the best A/C company, Call indoor comfort experts. They are very knowledgable and fix it right the first time at a fair price.