Business Details
50+ Years
experience
Emergency
services
Open 24/7
always available
Trusted HVAC, Plumbing & Electrical Services in Austin Since 1972
Fox Service Company has been a trusted provider of comprehensive home comfort solutions in Austin and the Greater Austin Metropolitan area since 1972. Our team of licensed, insured, and professionally trained technicians specializes in HVAC, plumbing, electrical, and indoor air quality services for single-family, multi-family, and property-managed homes. With over 50 years of experience, we prioritize family-oriented service, ensuring every project aligns with our customers' unique needs. Our 24/7 emergency response team guarantees immediate assistance for critical HVAC, electrical, and plumbing issues. We maintain rigorous standards through drug-screened and background-checked employees, Centurion award-winning Lennox Premier Dealer status, and a 100% customer satisfaction guarantee. Our comprehensive offerings include system installations, repairs, maintenance, and energy efficiency upgrades, supported by flexible financing options and exclusive discounts for seniors, veterans, and first responders. Our technicians consistently deliver professional, transparent service, as evidenced by numerous five-star reviews highlighting punctuality, clear communication, and problem-solving expertise. We demonstrate our commitment to community through partnerships like One Tree Planted and by maintaining active involvement in local service networks.
Services
Air Conditioning Repair
Plumbing Maintenance
Electrical Services
Generator Installation
Indoor Air Quality
Emergency HVAC
Water Heater Repair
Drain Cleaning
System Maintenance
Home Performance
Served areas
- Austin, San Antonio, Temple TX
Details
- Year established: 1972
Highlights and features
- 50+ years of comprehensive home service experience in Austin
- 24/7 emergency response for HVAC, electrical, and plumbing issues
- Fully licensed, insured, and background-checked technicians
- 100% satisfaction guarantee on all services performed
- Specialized expertise in multi-family and property-managed home systems
Associations and certifications
- Lennox Premier Dealers
What people say
Knowledgeable and professional
Generous and fair warranty
Extremely professional
Resolved issues promptly
Fair pricing
Services
Air Conditioning Repair
Our certified technicians provide comprehensive air conditioning repair services for all brands and models. We diagnose and resolve cooling system issues efficiently, ensuring optimal performance during peak summer months. Our service includes refrigerant level checks, compressor diagnostics, and thermostat calibration to restore maximum comfort to residential properties.
Plumbing Maintenance
Preventative plumbing maintenance programs help identify potential issues before they become emergencies. Our technicians inspect water lines, fixtures, and pressure systems to ensure code compliance and operational efficiency. Regular maintenance extends system lifespan while reducing unexpected repair costs for homeowners.
Electrical Services
From basic repairs to whole-home rewiring, our licensed electricians handle all residential electrical needs. Services include panel upgrades, GFCI installation, surge protection, and smart home integration. We prioritize safety and code compliance while minimizing service disruptions for occupied properties.
Generator Installation
Professional whole-home generator installation services ensure uninterrupted power during outages. Our technicians assess electrical requirements, recommend appropriate system capacity, and complete installations with proper permitting. Systems start at $4/day affordability with financing options available for qualified customers.
Indoor Air Quality
Comprehensive indoor air quality solutions include filtration system installation, duct cleaning, and ventilation optimization. We address allergens, humidity control, and contaminant removal to create healthier living environments while improving HVAC system efficiency through cleaner air distribution.
People
Dominic
Master Electrician
Certified electrical specialist with 15+ years experience resolving complex residential electrical systems. Recognized for patient troubleshooting, safety-focused practices, and clear customer communication during multi-hour service calls.
Bryan Benoit
Service Manager
Experienced HVAC team leader overseeing AC unit replacements and emergency service operations. Maintains 10-year parts and labor warranty standards while managing rapid response crews for critical system failures.
Questions
What HVAC services do you offer?
We provide complete HVAC solutions including AC repair, furnace maintenance, heat pump replacement, ductless mini-split installation, and system tune-ups with emergency service availability.
Are financing options available?
Yes, we offer financing plans including no payments for 12 months and monthly payment options starting at $99 for new HVAC systems.
Do you service multi-family properties?
Yes, our team specializes in serving single-family homes, multi-family complexes, and property-managed residences with tailored maintenance programs.
What emergency services are available?
24/7 emergency response for HVAC failures, plumbing leaks, and electrical issues with no extra fees for after-hours service.
Are senior/military discounts offered?
Yes, we provide 10% discounts for seniors (55+), veterans, and first responders with valid identification.
What service areas do you cover?
We serve Austin and surrounding communities including Round Rock, Georgetown, Cedar Park, Pflugerville, and all listed Greater Austin Metropolitan areas.
Videos
Reviews (44)
Lorenzo G.
Jun 29, 2022
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I had the opportunity to Request a AC replacement with FOX Services. I have a fantastic experience with Matt Walker. He is the best sales Rep ever. I got a great deal and extraordinary equipment. He brought in the super-humans Manuel Gonzales and Julius Rivera who did the AC installation. The level of knowledge and skills of Manuel and Julio are a 10+. They installed an out of this world Lennox XP20 equipment. What a great team. I am absolutely pleased with their work. I highly recommend Fox Services and their technicians.
John W.
Jun 15, 2022
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Replaced an a/c and heating unit this week. Glass and Forrest were prompt, professional, courteous and cleaned up nicely afterward. It's because or people like this that I've using Fox for over thirty years. I highly recommend! John W.
Jardin N.
Jun 14, 2022
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Had an a/c issue and the a/c tech found it to be an electrical issue, so Fox was called since they're a sister company. Good thing is they didn't charge an additional flat fee for coming out. More stars for coming on time, being courteous, etc. The 2 lost stars are for the cost. The problem was a broken wall switch in the attic, and that was it. Replacing that switch cost $160. I know things have gotten expensive but this seemed beyond reason.
Kevin B.
May 06, 2022
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Wow. Called and asked if I need to reschedule because I had airbnb tenants in until 2p. They said no, they will stop by after. Of course, they showed up at 1p and got turned away. Then proceeded to charge me 49 dollars.not to mention it was supposed to be 39. Then when I called, no refund issued. Unbelievably bad.
Charles R.
Mar 19, 2022
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Just wanted to let everyone know if you need any help with running faucets or running toilets Fox Servicee is top notch. We needed service from them and they sent Shawn Dunlap. The gentleman was very courteous, efficient and respectful of our home. He arrived at the appointed time and did an awesome job. I would Highly Recommend him for any help you need.
Paula R.
Mar 19, 2022
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We called because our shower wouldn't shut off completely. Yes, they would come out. for $500! I wish they would've had the courtesy to tell us why it would cost that much.
NVegeta D.
Feb 23, 2022
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Worst service company. The technicians are just car mechanics. I called in for a HVAC inspection on a home I was purchasing. Ideally, one would expect a summary reporting issues, cost to fix/replace etc. The guy just played with the thermostat and walks out saying he cannot estimate the cost to repairs, and that its the job of a project manager. And he still had the courage to charge me $99. Never going back again. Precision AC - You just lost my business too for sending me such an incompetent technician.
David D.
Feb 11, 2022
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Got a water heater inspection scheduled with them. Jason came over for the initial inspection to check things out. The water heater I had in my house had been unused for years due to the house being vacant before I had bought it. After about 5 minutes of having it on, he found that mineral deposits were burning in the heating element, causing the breaker to short. Jason said he could come and fix it first thing tomorrow morning, and he wasn't kidding. Luckily I work from home, and I was able to let him into the garage to do his thing.
I really appreciated the sense of urgency from him, as no hot water is something I would rather not have lingering. Within a few hours, Jason installed a brand new water heater and a few extras to help with the longevity of the heater. While the price was a bit high, I knew it was not going to be a cheap fix. The efficiency of Jason made it more than worth it. I can take hot showers now. What a blessing. 5 stars to Jason and team. I had an excellent first experience.
I really appreciated the sense of urgency from him, as no hot water is something I would rather not have lingering. Within a few hours, Jason installed a brand new water heater and a few extras to help with the longevity of the heater. While the price was a bit high, I knew it was not going to be a cheap fix. The efficiency of Jason made it more than worth it. I can take hot showers now. What a blessing. 5 stars to Jason and team. I had an excellent first experience.
Nikki N.
Dec 27, 2021
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Zero stars! Laundry room was flooding called the girl scheduled and appointment from 12-6. I called back a few hours later to see what time they thought they would be here because it was my daughter's birthday and either my husband or I would have to stay behind and I was trying to get a window of time so maybe we could go for a little while. When I called back they ended up telling me that they WERE NOT COMING!
I couldn't believe it! When were they going to call me and let me know this? Then they acted like it was no big deal and that I'm over reacting! My laundry room is flooded I called early in the morning it's now noon and you tell me you're not coming and I found out only because I called you? Sorry way of doing business sorry response to their mess up and no responsibility! Please don't use this company please call Clarke-Kent instead much better company who keeps their promise of coming and cheaper!
I couldn't believe it! When were they going to call me and let me know this? Then they acted like it was no big deal and that I'm over reacting! My laundry room is flooded I called early in the morning it's now noon and you tell me you're not coming and I found out only because I called you? Sorry way of doing business sorry response to their mess up and no responsibility! Please don't use this company please call Clarke-Kent instead much better company who keeps their promise of coming and cheaper!
Tristan C.
Nov 15, 2021
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Long story short. Fox replaced 3 full HVAC systems in our home over the past two weeks and 2 OF THE NEW SYSTEMS INSTALLED BY FOX HAD GAS LEAKS. I was in the attic organizing Christmas decorations and noticed the gas smell. I immediately turned off the gas and called Fox. They had a tech out within 30 minutes and he identified leaks in two of the recently installed systems. One had been leaking for over a week!
I had difficulty with Fox during the scheduling process, but that pales in comparison to the dangerous situation they put my family in. Thank goodness my wife asked me to get out the Christmas decorations, otherwise we may have been in a terrible situation.
I had difficulty with Fox during the scheduling process, but that pales in comparison to the dangerous situation they put my family in. Thank goodness my wife asked me to get out the Christmas decorations, otherwise we may have been in a terrible situation.
Marsha Swartz
Nov 13, 2021
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They arrived on time, did a good job & left after cleaning up. Would recommend them to friends & family.
Gary Frischen
Nov 12, 2021
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Robert the guy that installed the gas line & Derrick the electrican did an outstanding job on our generator. I can't say much for the sub contractor's that dug the trench. I know it was hard with all of the rock but never knowing when they were going to show up was stressful.
Morgan T.
Sep 29, 2021
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I had Fox come out to take a look at my on demand water heater. Things started off not so great when they told me it was a $99 service call and that wouldnt even go towards repairs if I chose to make them. Definitely something that should have been mentioned when I made the appt and not typical of most companies I have dealt with. I had a whole report from the manufacturer with error codes but the team sent ignored that and just went about running their own tests at ~$175/hr.
At the end of it all I was out $250 and nothing was resolved. This company is overpriced compared to similar services and I wouldn't use them in the future. I gave 3 stars because the crew showed up on time and was respectful.
At the end of it all I was out $250 and nothing was resolved. This company is overpriced compared to similar services and I wouldn't use them in the future. I gave 3 stars because the crew showed up on time and was respectful.
Chris LaPlante
Sep 07, 2021
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Been a customer with this company for more than 25 years. Never a bad experience. Most recent service call a perfect example. Technician was punctual, knowledgeable, thorough and polite. Great company.
Michael Gomez
Jul 20, 2021
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Excellent service! Bryan Benoit and his team had a crew out to my house and replaced my AC unit very fast. Fair pricing with great warranty, 10 years parts and labor.
Elena C.
Jul 17, 2021
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Had broken water line in my front yard. Water been running down the street. Called Fox in emergency. Been told that technician will contact me. 7:15 am. no-one called. no-one showed up
Sean Harkin
Jun 29, 2021
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Terrible customer service Was told they would call 30 Minutes prior to showing up Seth decided to show up with our calling while I was away He then left and stated he could not get back I had to call service rep who said the dispatcher would call me They called me 6 HOURS later I had already found anothe company to use Will tell all my friends to not trust your company
Paige J.
Jun 27, 2021
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Hard to say how the service is, no show, no call, no email on scheduled day of service. I lost power to one of my condos (fortunately the tenant recently moved out). In a scramble I called Fox because I have seen their trucks. The woman on the phone lacked general intelligence or was very distracted because I had to keep repeating my situation, where the box was, that I was a condo not a home etc. Seems like she also didn't know how to schedule either, or at least someone didn't want to service my job. Maybe one day they will call back and apologize, but by then I hope to get the power restored by a more reliable company.
Mike P.
Jun 23, 2021
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Electrician never showed up on the scheduled date. No calls, no emails, radio silence. Thanks a lot, now I get to wait another 3 weeks to schedule a different company.
Trip Affleck
Jun 08, 2021
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Robert from Fox Service Company did a great job! Called ahead, arrived on time, quick and efficient. And i've stopped sweating! Five Stars.
Vik M.
Jun 07, 2021
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I called took out service contract. Appointment for 12-6. At 5:15 I called to ask where was the tech. He was still in Austin. I cancelled due to traffic and being Friday he wouldn't have arrived until 6:30 or later. Reschedule for 8/12 following Monday. Called at 11:15 to be told I was not on the schedule then told I was. I could not get a straight answer about my morning scheduled visit. Asked for a manager repeatedly Told they were helping other people with problems.
I couldn't even get the person to admit my time of appointment had been dropped again. They charged my card for the service contract and so far haven't provided service once when they said they would. Three hours later and no return call from a manager. When I called in I was told they'd have send another email to a manager. I asked them to cancel the service contract, they have to send an email to billing to request it. This has been horrible customer service. The people who field the calls talk in a circle over and over. I would not recommend this company to anyone.
I couldn't even get the person to admit my time of appointment had been dropped again. They charged my card for the service contract and so far haven't provided service once when they said they would. Three hours later and no return call from a manager. When I called in I was told they'd have send another email to a manager. I asked them to cancel the service contract, they have to send an email to billing to request it. This has been horrible customer service. The people who field the calls talk in a circle over and over. I would not recommend this company to anyone.
Sylvia C. Flores
Apr 21, 2021
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Easy to reach and quick service. We had a new AC system installed about 3 years ago, excellent customer service. We called for a plumber recently excellent service due to the snow storm the appointment was set. Will definitely use again.
Susan G.
Feb 16, 2021
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Got a call back from wayland who was so helpful getting heat to our master bedroom during this record breaking cold weather I'm very impressed that Fox service went the extra mile to provide this service to their customers. Highly recommend
Molly S.
Feb 12, 2021
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We own a rental home and discovered - the night before we had a family arriving and in a terrifically bitter cold snap - that our heater wasn't working. Fox - and Eric D. - literally saved us (and the family - who were blissfully unaware that there was ever a problem!). We called around 2:00, and were grateful that Fox had an after hours appointment they could give us that evening (6:00). But about 30 minutes later we got a phone call from Eric saying that one of his earlier clients had cancelled, and would it be convenient for us if he came then.
It was incredible - and he was incredible. Super friendly and knowledgeable - figured out the problem in no time at all and promptly fixed it. We couldn't have been more grateful and we couldn't have asked for better service. Thanks so much ya'll at Fox!
It was incredible - and he was incredible. Super friendly and knowledgeable - figured out the problem in no time at all and promptly fixed it. We couldn't have been more grateful and we couldn't have asked for better service. Thanks so much ya'll at Fox!
Doug
Sep 09, 2020
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We trust Fox 100%, we have tried many other providers and Fox has the best prices and best customer service. Do not be accidentally duped by a company that has lower inspection costs, those company's will always make up for it in the final invoice. We have saved thousands of dollars using Fox for HVAC and Plumbing. Carry Weeper always answers his phone and we appreciate everything you do!
J. W.
Aug 04, 2020
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It took a couple of days, and several visits, but the problem was properly diagnosed, and resolved. Kendel C (manager) was awesome helping with communication. He was JohnnyOnTheSpot! Richard (Tech) was knowledgeable, polite and experienced. The job was called on several times because we had electrical and ac issues. But better to be over scheduled than not at all. The invoicing was a bit confusing because at one point we thought there was a cancellation of one part of the job. Richard called and explained it thoroughly and then we were ok.
The communication between the techs and the home office and the customer needs to be a little better so that the customers are in the loop incase something goes wrong, but the overall system works ok. Good job FOX.
The communication between the techs and the home office and the customer needs to be a little better so that the customers are in the loop incase something goes wrong, but the overall system works ok. Good job FOX.
Edie G.
Jun 16, 2020
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We had our outside water spicket crack at the seam because we were trying to remove our hose. The soft copper and us messing with it caused the crack. They sent Shawn to fix it and he was awesome! My mother has cognitive issues and likes to talk to people, so she talked his ear off and he never complained and never got snippy with her. He was a great sport and did a beautiful job! We've had a few of their plumbers come out and they are all respectful, kind and all around awesome people! We highly recommend Fox for any plumbing issue!
Phillip Andrew Cole
Apr 29, 2020
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We had Curtis come out and repair our A/C capacitor and he was very knowledgable and super friendly. I will definitely request him in the future and highly recommend Fox Service Co for your repair needs! THANKS CURTIS!
Zack B.
Mar 03, 2020
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These guys are amazing! Jarran and Sam made the impossible possible when I had a client who needed a last minute job done, and more importantly done right. They are worth every penny. I am a business owner and sub contract work regularly and Fox Service company will always be my first call for Electrical/Ac/Plumbing needs. Thank you FOX! PS thank you also to Timothy for moving the schedule around to make it work
Brenda King
Dec 06, 2019
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Curtis was professional and efficient and explained what was going on with my unit. Very pleased with his service!
Sissy Ochoa
Nov 25, 2019
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FIVE STARS! Kurtis was excellent and made this a lot less stressful for me. The repair was quick and I now know how to use my thermostat properly
Steve Gibson
Nov 03, 2019
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Curtis, the HVAC tech that came out on a Saturday, was very polite and responsive. Heater wasn't working before he got here and within 30 minutes it was running great!
Debbie Havron
Oct 06, 2019
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Fox Service was awesome as always. Got someone out here within hours. Steve was totally at ease around my big dogs. The problem was explained and all questions answered. Options and charges were clear . Even got some good tips to help prevent future problems. Thank you Fox. You are always my first call
Lindsay P.
Aug 14, 2019
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They have the most helpful employees and wonderful knowledge to help you keep your cool when the AC goes out.
Kevin Vlaming
Jul 29, 2019
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Joey in the office was great and Curtis the AC guy was as well. I can't recommend them enough. same day service and answered all of my questions!
Leigh F.
May 29, 2019
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After a length phone conversation "about the cost" I did not get any satisfactory reason why they added so many extra charges on a part they just left behind.
Barbara Pennington
Aug 21, 2018
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The service tech was just great! So prompt and professional plus the work was done quickly and with as little interruption as possible to our morning we really appreciate the great job!!
Desiree Foster
Jul 30, 2018
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Highly recommend Fox! Jeremy was prompt and courteous and went above and beyond to make sure that we were satisfied!
Jimmy Jarrett
May 31, 2018
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Fox showed up promptly and cleared my clogged line quickly. They repaired a toilet that had been worked on previously and stood by their warranty. Jeremy was courteous, explained the issues and remedies, and then did the job right. Fox Service is a company you can trust!
Tracy T.
Feb 23, 2018
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Our furnace went out and Fox sent us two technicians within two hours of the initial call. Our techs, Daniel and Arvin, were awesome. They were polite, careful and courteous and had the problem diagnosed/fixed quickly. I have used Fox for years and have always received excellent service! Highly recommend them for any plumbing, electrical or heating needs.
Sandy Kaye
Starting with LaCounte and Joey who answered our questions and really helped us in our decision to purchase a new system. Then came the install team...Grant, Trevor, Rick and Sebastion. These guys work so hard and put in a very long day. The were patient, professional and respected us and our home. They protected our floors, cleaned up and removed all the debris from the old system and made sure they got it all right.
I can't say enough about each of these guys. They truly make Fox Service Company shine and because of them, we will use Fox again. I hope management personally recognizes and thanks each of you for your skills and expertise, customer service, dedication to the Company and just truly being great employees. We certainly appreciate the work you did and it was a pleasure meeting you. Take care and thank you!
I can't say enough about each of these guys. They truly make Fox Service Company shine and because of them, we will use Fox again. I hope management personally recognizes and thanks each of you for your skills and expertise, customer service, dedication to the Company and just truly being great employees. We certainly appreciate the work you did and it was a pleasure meeting you. Take care and thank you!
Dana S.
Fox has great customer service. we have used them for several years for AC/heating needs. Every member of the team that has come to my house has been courteous and professional. They have never tried to push a product or service on me. I recommend them to all my friends!
Kim Leon
Great customer service from office personnel, sales guys, techs, and install crew. They have been my a/c and heating company for over 10 years and systems installed at 2 houses. They beat the competition on all the bids and service too!
Jason Kovarik
On time and on budget! We recently had some electrical work done by Fox Service Company. Dennis our electrician was very professional. He give us an accurate quote, showed up on time and finished early. I don't know what else you could do to earn more stars. Clean, fast and accurate - I would highly recommend this group of professionals.