Business Details
50+ Years
experience
Emergency
services
Open 24/7
always available
Trusted HVAC Services in Ashland, VA
Founded in 1969 by Dick & Nancy Krider, Howell's Heating & Air has built a legacy of excellence in HVAC services across Central Virginia. Our mission remains simple: hire skilled professionals and deliver quality work to ensure lasting customer relationships. With over 50 years of experience, we specialize in residential and commercial HVAC installation, maintenance, and repairs, serving Ashland, Richmond, and surrounding areas. Our team prioritizes customer satisfaction through 24/7 emergency services, financing options, and the Comfort Club program for routine maintenance. We partner with leading manufacturers like American Standard and Carrier to provide energy-efficient solutions tailored to client needs. Our commitment to community involvement and technical expertise ensures reliable service for every project, from new construction to system replacements.
Services
HVAC Installation
Duct Cleaning
Air Conditioning Repair
Furnace Maintenance
Heat Pump Services
Indoor Air Quality
Commercial HVAC
Ductless Systems
Water Heater Services
Emergency Repairs
Served areas
- Central Virginia and the Greater Richmond, VA Metropolitan Region: Richmond, Ashland, Mechanicsville, Short Pump, Glen Allen, Tuckahoe, Lakeside, Midlothian, Chesterfield, Bon Air, Sandston, Manakin Sabot, Chester, Goochland, Varina
Details
- Year established: 1969
Highlights and features
- Service techs available 24/7
Associations and certifications
- ACCA, NATE Certification
What people say
Excellent technicians
Prompt service
Expertise in repairs
Professional staff
Reliable maintenance
Services
HVAC Installation
We provide expert HVAC installation for residential and commercial properties. Our technicians ensure proper sizing and configuration for optimal efficiency. Serving Central Virginia with energy-efficient systems from trusted brands like American Standard and Carrier.
Duct Cleaning
Professional duct cleaning improves indoor air quality and system efficiency. Our NADCA-recommended service removes contaminants using industrial equipment. Available for residential and commercial properties in Richmond and surrounding areas.
Air Conditioning Repair
24/7 air conditioning repair services for emergency cooling needs. Our certified technicians diagnose and fix issues with all makes/models. Includes diagnostics, part replacements, and performance testing for residential and commercial systems.
Furnace Maintenance
Seasonal furnace maintenance ensures reliable winter operation. Our NATE-certified technicians perform comprehensive inspections, cleaning, and adjustments. Available through our Comfort Club program with priority service scheduling.
Heat Pump Services
Full-service heat pump solutions including installation, repair, and maintenance. We service all brands with energy-efficient models that provide both heating and cooling. Expertise in cold-climate heat pumps for Virginia's variable weather.
Questions
Do you offer emergency HVAC services?
Yes, we provide 24/7 emergency HVAC repair services for urgent heating and cooling needs.
What areas do you service?
We serve Ashland, Richmond, Chesterfield, Henrico County, Glen Allen, and Mechanicsville, VA.
Are financing options available?
Yes, we offer financing options for HVAC system replacements and major repairs.
Do you service commercial HVAC systems?
Yes, we provide commercial HVAC installation, maintenance, and repair services for businesses.
What is the Comfort Club?
Our Comfort Club provides scheduled maintenance, discounts on repairs, and priority service scheduling for HVAC systems.
Can you install ductless HVAC systems?
Yes, we specialize in ductless mini-split system installation and repair for homes without existing ductwork.
Videos
Reviews (50)
Adam B.
Nov 25, 2024
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Disreputable and will not stand behind their products or services. They said I needed new line sets. Did a hideous line set install and wasted a bunch of my time trying to get it right. Customer service was atrocious. They are unwilling to work to resolve their mistakes and make things right. Never use this company. Needless to say, I still need to find a company to fix Howells non-working trash job. Trash, Howells, trash.
Laura Crittenden
Nov 22, 2024
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Carrington did a tremendous job! He was here in less than an hour after our initial request for service & easily fixed the issue with our heater. We have heat now! He also did an excellent job of explaining what went wrong. Were very happy (and warm)!
Elizabeth Suskind
Nov 18, 2024
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Have always had a good experience with Howells H&A, from the staff who take calls and arrange appointments to the technicians, and Tim was no exception. Nice, on time, efficient, and he shut off the light and secured the door to the attic before leaving.
Cathy D.
Aug 23, 2024
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I can always count on Howells to help me out. They are on time, communication is excellent, their techs are professional, courteous and careful with my home. This recent encounter occurred as my AC stopped working. Tim Pace showed up to work on our unit. He was awesome. Unfortunately, the unit is old. Bryce Winston came the next day to give us 3 price estimates for a new unit. He also returned with a temporary unit so we can cool down our bedroom. Ive been with Howells for years and highly recommend them.
Joshua Souther
Jul 26, 2024
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Great service like we've come to expect over the many years we've used them. Always upfront and honest technicians. They are always on time, quick diagnosis and same day repairs. O e of the best service team experiences you'll ever get. Thank you again for the great service!
Kimmy Roberts
Jun 20, 2022
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I've been with Howell's for over 15 years - they are the best! I've had service calls on both my heating and AC. They replaced my furnace quickly and it a reasonable price and have serviced my AC numerous times (the unit was installed in 1991). There is never any pressure for a new unit and every technician that has come out is friendly, professional and communicative.
Bekah Holt
Jun 14, 2022
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Howell's heating and air came to our rescue super fast and fixed the issue! Other companies I had called could not get to us for 2 weeks. Super pleased with the service recieved from Matt! He was very nice and thoroughly explained what was wrong with our unit and how he fixed it. Can't recommend them enough! Service: A/C system repair
Hilda Kelly
Jun 06, 2022
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Mark was as informative and professional as anyone would desire. After talking with me in depth about my new thermostat, he performed the six month maintenance check, and discussed with me what he had done. Howell's has served us at an exemplary level for years and always takes care of our needs in a timely manner. Service: HVAC system maintenance
Terry Owens
Apr 14, 2022
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Everyone I've dealt with have been professional and listened to what we've said. They did a great job installing the new HVAC system and checking it out later as promised. Everyone who has come to the house is good with pets, especially our cats who love to meet and greet visitors. Highly recommend this company. Services: Installation, Heating system maintenance
Kathy Geiser
Apr 11, 2022
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Howell has many wonderful employees.especially Sarah as she answers the phone and makes your appointments. She is so kind and very pleasant. Then there is JOHN - a technician. He is absolutely wonderful and so knowledgeable. John does a great job at whatever he's assigned to do - you will be amazed and will feel comfortable you have received the very best service. You can ask for John when you make your appointment.
Forrest Clarke
Mar 31, 2022
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Howell's does a great job, every time. Every service tech I've worked with has been professional, courteous, and efficient. They take time to show me what they are evaluating and answer my questions. John Marshpund is the BEST - he has worked on our rental property and primary home for many years. Services: Install thermostat, Heating system maintenance, HVAC system maintenance, HVAC system repair, Heating system repair, Repair HVAC
Pat Dillard
Feb 19, 2022
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Technician was prompt, clean, courteous, professional and thorough. The ladies in the office are always professional and helpful. I have used Howell's Heating And Air Conditioning for many years. They would always be my go to for my heatpump issues. Dependable, prompt and professional! Services: A/C system maintenance, Heating system maintenance, HVAC system maintenance
Amanda James
Feb 05, 2022
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We had a technician, or 2, at our home 3 times. And 3 times they told us it was a different problem. One of those times we discussed filters, I purchased new, but the tech couldn't be bothered to install when they here twice more. We signed up for the "value club" and have experienced no sense of value. On the third time the tech did repair a relay I believe, and I don't want the less than great review to fully reflect on the individual, it is more of the company he represents.
We wanted to be satisfied, I love giving 5 star reviews, but these three service calls do not warrant positive feedback in terms of value or feedback. When our "value" club term ends we will be working with another company in the future.
We wanted to be satisfied, I love giving 5 star reviews, but these three service calls do not warrant positive feedback in terms of value or feedback. When our "value" club term ends we will be working with another company in the future.
Stephanie Michalowicz
Jan 16, 2022
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Matt was in time, checked our 22 year old Carrier unit thoroughly.. He was able to answer my questions & explain, besides "eta" on our furnace. He was friendly & kind approach which I greatly appreciate. Thanks again! I felt he was honest. He said he'd try to get a referral for reputable roofing company who doesn't charge for inspection & sheetrock/drywall one too. I emailed to schedule & had to reschedule twice. Lacy responded in timely fashion.
Dave Cummings
Dec 28, 2021
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The tech was on time to do a routine semi-annual maintenance check of our HVAC units. he had a couple of recommendations and completed the work in a thoughtful, thorough, professional manner. Services: Cleaning, Heating maintenance
Dave C.
Dec 26, 2021
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Although he was relatively new, Spencer did a great job servicing our two units. He was very polite, careful, and thorough.and left us with a couple of recommendations, two tuned and cleaned units, and a satisfying experience.
Joyce Turnbull
Dec 26, 2021
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Can't say enough positive about this business. Not the first time I used them but if possible I am even more impressed. Have used for both AC and heating and highly recommend.
Christy Zerhusen
Dec 24, 2021
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We have used Howell's for over 15 years and have been very happy with their service. We subscribe to their comfort club and they service our units twice a year. Their technicians are knowledgeable and professional. Services: AC maintenance, AC installation, Thermostat installation, Heating system installation, Heating system repair, HVAC repair, HVAC maintenance, Heating maintenance
Susan Rebillot
Dec 21, 2021
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Howell's has been maintaining our HVAC for at least 5 years, and in 2020, replaced our very old system. They represented their products honestly, helped us to make a very good choice, provided a fair price, and they continue to provide maintenance service. We are very pleased with our system. The service staff today was on-time, pleasant, and thorough. We find Howell's to be very reliable.
Donald Don Robelen
Dec 15, 2021
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John did an excellent job of diagnostics and repair. I have known him many years, trust his experience, and have much confidence in his abilities. An outstanding technician! Service: HVAC repair
Virginia Barr Morris
Dec 14, 2021
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Matt was very good. He had to replace a part. The service department found a part that saved me some money. I would definitely recommend this company. Everyone I dealt was very pleasant.
Brenda Endicott Patrick
Dec 09, 2021
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Prompt arrival. Timely, maintenance visit. Very knowledgeable. Offered opportunity to ask questions. Very cordial. Highly recomnend.
Maria Thorsen
Dec 04, 2021
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The service is fabulous. always on time and very helpful. We have used their services for many years.
Taylor Austin
Dec 04, 2021
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These guys are incredible! I had rental tenants that needed heat fixed and then my personal heat went out 2 days later! They were there within 2 hours and were done quick! I actually learned a few things! I know this sounds like a commercial, but I would recommend to anyone! Service: HVAC repair
Alice Marie Dymacek Ford
Dec 02, 2021
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Wasn't a good service I have never really had any issues before but this time I feel like I was gotten over on. The technician was nice I will say that. No very happy
Tim Austin
Dec 01, 2021
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Tony did a great job diagnosing my issue. He double checked that everything was in great shape! I highly recommend Tony's work and his professional skills! Thanks Tony! I highly recommend Howell's and Tony!
Carol McElhinney
Nov 19, 2021
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Howells has done a great job especially Matthew, with my recommended services for spring and fall. Always very pleased with his professionalism and always explains thoroughly what services he has performed.
Alan T.
Nov 12, 2021
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Tony is my service guy. He always comes on time when he says he will. Courteous, professional, and takes the time to explain everything I need to know about my system. He went above and beyond to help me with testing a gas fireplace and told me how to maintain it. He didn't have to go above and beyond, he just does. Service like this will keep me a loyal customer of Howell's.
Marcia Carr
Oct 29, 2021
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I've used Howell's for maybe 30 years. Always professional and punctual. They are also neat and tidy. CL was great! He was nice and knowledgeable. He explained all the issues to me until I understood. Believe me, that wasn't easy! Services: Cleaning, Heating maintenance
Phebe Greenwood
Oct 28, 2021
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Howells customer service was responsive and flexible. The total cost of the repair was very affordable and the technicians were skilled and provided exact part numbers to allow expedited shipping of a new heating motor unit. Everyone was gracious and followed up when asked to call back. Would definitely recommend this company. Service: Heating system repair
Bootsie McCracken Rogers
Oct 27, 2021
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I have used Howell's since 1984. I would never even think of using anyone else. They are ALWAYS on time, courteous, efficient and thorough. They go the extra mile to help solve a problem and I never have felt that I was paying too much.
Toinette C.
Sep 02, 2021
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Today was our semi annual service. We had Mark V as our technician. He came inside masked and with shoe covers without even asking. Service was efficient and he was very kind with the feedback about the service. We have utilized Howell's for over 10 years for service and repairs at our prior and current home.
Jeff Madridejos
Aug 14, 2021
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Mark showed up on time as expected and did an amazing job. Diagnosed and fixed the issue in a timely manner. Mark answered all my questions and took care of anything to make our ac unit perform efficiently. He also cleaned up after himself and made sure everything looked tidy. I highly recommend Howell's and personally ask for Mark! He's the best and you will not regret your choice! A+++
Is R.
Jul 28, 2021
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The diagnosis is quite high at $140 but the experience was very professional, responsive, and the tech was pleasant and knowledgeable. He was also empathetic to the diagnosis given it was not going to be a quick fix.
Brenda F.
Jul 10, 2021
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They could not have been more responsive! I called on an extremely hot Friday evening at 4:50 pm because my home temp would not cool below 80. Technician was out in less than an hour & performed a full evaluation. I was not surprised to learn I needed to replace the unit as it was over 20 years old. Howell's provided us with a portable unit and brought it out that evening Since it would be the following week before a new unit could be ordered and installed.
I have used Howells in three different homes and I've always been pleased with their service. They go above and beyond to accommodate. I recommend having a maintenance contract to prolong the life of the equipment and save money along the way with unexpected emergencies such as this one.
I have used Howells in three different homes and I've always been pleased with their service. They go above and beyond to accommodate. I recommend having a maintenance contract to prolong the life of the equipment and save money along the way with unexpected emergencies such as this one.
Dave W.
Feb 24, 2021
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Always professional and courteous. Howell's will not let you down. C.L. got us back up and running quickly. They did our new heat pump/furnace install too. Great company that cares
Shirley Lassiter
Dec 04, 2020
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We have been customers for probably 30 years & have always been very well pleased. Their service reps are prompt, knowledgeable, & keep our system running in top notch condition.
Kathy Bodisch
Jun 08, 2020
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We have been Howell's customers for over 25 years and 2 different houses. Their service is excellent and reasonably priced. One Christmas eve our heat died, and a technician came out promptly and fixed the problem at a cost that was amazing, especially given the emergency on a major holiday. I highly recommend them
Cliff Philips
Jun 04, 2020
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Excellent service from Howell's each and every visit. Technicians are always on time, very knowledgeable, and professional and courteous. We have been a customer of Howell's for many years and will continue to look forward to their excellent service in the years to come.
Jeanine W.
Feb 24, 2020
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USE SOMEONE ELSE! Had a contract for bi-annual cleaning and maintenance FOR YEARS. THEY ARE NOT UP TO INDUSTRY STANDARDS! Reputable contractor was HORRIFIED by condition of my system! HORRIBLE! ****Look under Doug and Jeanine Wisor. We are definitely in your system. OUR contractor took several photos in disbelief and was dumbfounded Howells collected $payment for "service" all the while never informing us the condition of the system that was in place.
Joel Lewis
Dec 12, 2019
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My wife and I have been customers of Howell's for some 38 years. We have found them to be honest, guarantee their work, perform work at reasonable prices, and very important, respond quickly to emergency situations. Their technicians are courteous, knowledgeable, and patient in explaining new technologies so we can work the units without undue stress. All in all, they are are great company to be associated with and we recommend them without any hesitation whatsoever.
Deborah B.
Apr 12, 2018
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Chris and Cardell came over to take a second look at the install and corrected every concern I had in my previous reviews. These guys were super friendly and seemed knowledgeable. The system now looks good and I trust, as much as possible, that it is now installed correctly. IMHO, I probably would have rated Howell's 4 stars if these guys had installed the system the first time and I didn't have to deal with the stress of a new HVAC breaking down and seemingly poor workmanship. Maybe my install experience was a rare occurrence, but maybe not! YMMV.
Sherry M.
Dec 15, 2017
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In a nutshell, we are long time customers of Howell's. The most recent experience says it all. Email to website at 11:30pm on the first frigid night-Help! Heat no working correctly! Return call from office at 7:15am. Technician at 8:30am. Toasty warm by 10:00am. Kind & professional employees. There is no room on our go-to list for anyone but Howell's. And, yes, we have tried many others in Richmond.
Carmen & Terry
We have been customers of Howell's for 45 years. They are The Best! We recently called with an issue and they scheduled a service call that same afternoon. We always request Chris Lockett and we know that the problem will be resolved before he leaves our home. He is like family to us. We have had other service staff and all have been very competent and friendly.
Marlene H.
We have used Howell's for years. They have put a new heat pump in our old house and the house we are in now. We have always signed up for their maintenance twice a year. The individuals that have come have been very professional and knowledgeable. They go about doing their work, but will always take the time to answer any questions and will let us know if we need something and why. On a couple of occasions we have had to call on the weekends. Our calls have been answered quickly and if the problem can't be solved over the phone, the tech will be right out. I recommend Howell's whenever I have the chance.
Sherry M.
In a nutshell, we are long time customers of Howell's. The most recent experience says it all. Email to website at 11:30 pm on the first frigid night-Help! Heat no working correctly! Return call from office at 7:15 am. Technician at 8:30 am. Toasty warm by 10:00 am. Kind & professional employees. There is no room on our go-to list for anyone but Howell's. And, yes, we have tried many others in Richmond.
Jerry Woodrum
It is so rare these days to see quality people do quality work. Hats off to your service staff. My wife and I have told countless people about your company, keep it up.
Chip Powell
I spoke with many friends and professionals in the field prior to the work, and I chose you based on your company reputation and Ron's presentation. You were excellent!
Mary Earle McElroy
Howell's is awesome! Too often, we only hear of complaints, and I wanted you to know the service was great I am in real estate and my office will always recommend your company to other agents, clients, and friends.
Raymond Powers
Your lead installer, CL is a competent, efficient, thorough, and polite technician. Thanks for sending an outstanding crew! Our house has never been this consistently comfortable.