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Elite Heating & AC Elite Heating & AC
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Business Details
14 Years
experience
Emergency
services
Your Trusted HVAC & Plumbing Experts in Austin
Elite Austin AC Air Conditioning & Plumbing is Austin's premier heating and cooling provider, dedicated to delivering exceptional HVAC and plumbing solutions for residential and commercial properties. With a focus on increasing air quality, equipment efficiency, and overall comfort, we specialize in new construction, residential HVAC, and commercial HVAC projects. Our team of certified technicians ensures every job is completed on time and within budget, combining technical expertise with personalized service.

Backed by a 100% satisfaction guarantee, we offer 24/7 emergency services, seasonal tune-ups, and comprehensive maintenance agreements. As a locally owned business since 2012, we prioritize transparency, honest communication, and tailored solutions to meet each client's unique needs.
Services
AC Repair AC Installation Heater Repair Ductless AC Air Duct Repair Plumbing Services Storm Restoration Weatherization Coil Cleaning Sheet Metal Fabrication
Served areas
  • Austin
Details
  • Year established: 2012
Highlights and features
  • We offer 24/7 emergency HVAC and plumbing services.
  • Our team consists of certified experts with extensive experience.
  • We provide transparent pricing with no hidden fees.
  • We guarantee 100% customer satisfaction on all services.
  • We offer financing options for HVAC replacements and repairs.
What people say
24/7 emergency response Certified technicians Transparent pricing Satisfaction guarantee Quick turnaround
Website
Services
AC Repair
Our certified technicians provide rapid AC repair services for residential and commercial properties. We diagnose and fix refrigerant leaks, electrical issues, and mechanical failures to restore cooling efficiency. With 24/7 emergency availability, we ensure minimal downtime during Austin's extreme heat.
AC Installation
We install high-efficiency AC systems tailored to your property's needs. Our team handles full replacements, including ductwork optimization and smart thermostat integration. We offer competitive pricing on American Standard and Mitsubishi Electric units with 10-year warranties.
Ductless AC
Ductless AC solutions provide zoned cooling for homes and businesses without existing ductwork. Our technicians design and install energy-efficient systems that improve comfort while reducing energy costs by up to 30%.
Plumbing Services
From leak detection to sewer line replacement, our licensed plumbers handle residential and commercial plumbing emergencies. We offer same-day drain cleaning and water heater repairs with upfront pricing and no overtime charges.
Storm Restoration
We specialize in restoring HVAC systems after hail, flooding, or lightning damage. Our team coordinates with insurance providers to expedite claims and perform urgent repairs to condensers, coils, and electrical components.
People
Kyle Bacon
Co-Owner
With expertise in HVAC design consulting and project management, Kyle Bacon brings 15+ years of industry experience to Elite Austin AC. He specializes in load calculations and system optimization for residential and commercial properties.
Chris Shaffer
Co-Owner
Chris Shaffer leverages his business management degree and construction industry background to oversee operations. His focus on customer experience ensures seamless project execution from initial consultation to final installation.
Questions
What HVAC services do you offer?
We provide AC repair, installation, ductless systems, heater maintenance, air purification, storm restoration, and commercial HVAC services in Austin and surrounding areas.
Do you offer emergency HVAC services?
Yes, we provide 24/7 emergency HVAC repair services throughout Austin with technicians available for same-day appointments.
What financing options are available?
We offer 0% APR financing for 36 months on new HVAC system purchases to qualified customers.
Are your technicians certified?
All our HVAC technicians are certified and licensed, with ongoing training in the latest industry standards and technologies.
Do you service commercial properties?
Yes, we specialize in commercial HVAC maintenance agreements, system replacements, and emergency repairs for businesses in Austin.
What warranties do you provide?
We offer a 10-year warranty on new residential HVAC systems and a 1-year labor warranty on all installations.
Reviews (51)
Elizabeth Morris
Jun 16, 2022 Report
On one of the hottest days of the year our AC went out. I called several places till I finally called them and they sent Antonio our right away. He tried several things to make sure we kept the price down and was very friendly and professional. I would recommend Elite to anyone in need of quality AC repair. Service: A/C system maintenance
Przemek Jaglowski
Jun 11, 2022 Report
AC went out last weekend and out of the 5 AC repair companies I called Elite Air was the only one that got back to me same day. The next morning Antonio arrived and was able to quickly diagnose and repair the issue. He was super knowledgeable, provided helpful guidance on how we can reduce our cooling bill, and even helped fix an airflow issue in one of our guest bathrooms - free of charge.
Daniel McMahon
Jun 05, 2022 Report
We've been dealing with A/C issues for that past 2 months and have had several companies come in to attempt to fix the issue with no success until Antonio from Elite A/C and plumbing came to the rescue. Antonio was professional and transparent with what the issue was and what he was going to do to fix it. He was quick, efficient and most importantly SUCCESSFUL with the repair. We're extremely satisfied customers and definitely recommend Elite A/C. Seriously A+ work!
Dan Harrison
May 23, 2022 Report
We called Elite Air Condition because we had a leak in the ceiling of our dental practice. Mark was the HVAC tech. that was assigned to our office. He was very professional, punctual, and knowledgeable. Mark fixed our problem within an hour. We were able to open up and see patients at our normal time. Thank you to the ladies in the office for your professionalism and scheduling us quickly. Highly recommend Elite Air Conditioning and Plumbing!
Kevin Tutt
May 08, 2022 Report
We live in a new construction home that has not been without its issues, but Elite AC has consistently shown up and solved all of our AC problems very promptly and thoroughly. Special shout out to Caelan who has always been prompt, communicative, and effective every time he's been sent out to our house. He always fixes the issues and explains them well so that we understand what happened, why it caused the problem it did, and how he fixed it.
Jacob Enis
Apr 23, 2022 Report
I entered an online repair request at 10pm. I received a call back at 8:00 am the next morning and Elite scheduled a tech to come out that afternoon. The tech was very friendly and answered my many questions and had our AC up and running in 30 minutes. This is consistent with many great experiences with Elite over the years Service: A/C system repair
Taryn Pena
Apr 15, 2022 Report
Excellent service and installation. They were SUPER fast and very professional. My partner and I have a very weird house and they were able to find a heating and cooling solution that worked perfectly for us by moving our existing mini split and adding a second one. They knew exactly what to do and worked with us every step of the way. They are definitely worth every penny!
Judy Lancaster
Apr 12, 2022 Report
I always use Elite Plumbing. In last 4 years saved money and worry! Today they installed new tub/ shower in 4 hours. Very knowledgeable, experts in their field. Courteous, never misleading. Very honest. Always call them! Services: A/C system maintenance, Installation, HVAC duct & vent repair
Sim Webster
Mar 18, 2022 Report
Jennifer the office administrator couldn't of been more helpful and professional in the whole process from start to finish. I had a remodel which required 3 new units and all new ducting. Jennifer really knows her products and city requirements. Elite and Jennifer are the go to people if you have any HVAC issues. Technicians are punctual, polite and respectful on you home. You can't go wrong with this company
Closet Curator
Jan 13, 2022 Report
Every tech we've had from Elite does a great job servicing our units and today was no exception. Rory was very thorough and professional doing our routine AC/Heat check. Happy to use such a great company! Services: Heating system maintenance, Cleaning
Will Butterfield
Jan 02, 2022 Report
Rory with Elite was punctual, professional and friendly. Highly recommend! Services: Heating system installation, Heating maintenance, Duct and vent installation
Carolyn Brakhage
Dec 14, 2021 Report
We've used Elite for several years and have been very pleased with their level of service and professionalism. Caelen was exceptionally good. He was efficient in handling some repair work we needed and very helpful getting us set up with a new Nest thermostat. Services: Thermostat installation, Duct and vent repair
Derek Felderhoff
Dec 07, 2021 Report
Joe was extremely knowledgeable, efficient, and friendly in conducting the work. We had a semi-urgent situation where he was able to assess the root issue and provide a temporary fix on a Sunday afternoon. By Tuesday, he returned with the needed parts to completely remedy the situation, and we have a comfortable and properly cooled/heated home again. All costs were reasonable, and Joe was great! Will call Elite for any future needs.
A. Lilya
Nov 17, 2021 Report
Joe and Rory were professional, polite, thorough and respectful of our home and us. We are very pleased with their service and so glad we chose a maintenance contract with Elite. Service: HVAC maintenance
Hannah Schultz
Nov 05, 2021 Report
Elite Heating and Air Conditioning was so easy to work with! Aubrey proactively communicated with us every step of the way and was very thorough in explaining what was going on and what the tech found. I wish I could remember the tech's name, but he was also very professional and timely. We would hire them again 10/10.
Susan Rogers
Oct 19, 2021 Report
Joe is a thorough and trustworthy problem solver focused on the best repair and maintenance on your HVAC within the parameters. He checked the entire system, repaired it, and explained the optimal solutions for returning to its high quality performance. He works closely to provide the service and products at the best cost point and is fast and proactive on follow up appointment.
Parker & Paula Jameson
Sep 26, 2021 Report
Because of his expertise and experience, before he arrived Justin, already had a good idea of what the problem was and brought the part to fix it. He confirmed his diagnosis of the issue and fixed it, explaining both the solution and the cost. He also documented on the hot water heater what had been done, for future reference. All around, great person to work with and great job.
Olivia Ridgway
Sep 05, 2021 Report
We had a great experience with Elite! They were the first company to respond, diagnosed the issue, gave us a reasonable price, and did maintenance on our AC to optimize performance. Joe was really professional, called ahead to confirm his ETA, and just generally took great care of us! Service: HVAC maintenance
Samantha E.
Jul 30, 2021 Report
Elite had the best ratings online which is why they were the first company I called when my AC stopped working. Chris the estimator was out the next day doing a diagnostic and sent me a quote same day. W After getting quotes from other companies, elite was the obvious choice. They were quick to schedule a day to set up my new equipment and had excellent communication. On the day of the installment of my new system, they were on time, progressional and got e wry one completed ahead of my expectations. Gary and Marcus had amazing customer service and crew and answered all my questions. I would recommend this company 10/10 times. Thank you!
Carol A.
Jul 20, 2021 Report
Great customer service from the entire staff at Elite. The evaluation/diagnostic appointment was followed by the appropriate repairs. Both were coordinated by Jennifer quickly to accommodate our schedule. Kudos to Ryan the diagnostic tech for trouble shooting our issues! All technicians arrived as scheduled, were polite, and followed up verbally with an explanation of repairs which were completed. Summer in Austin can easily become "Too Hot" without a dependable HVAC company like Elite.
Allison Matous
May 06, 2021 Report
I highly recommend Elite Heating and Air. They are locally based and offer quality service. The office staff was nice and answered all of my questions. We were able to schedule an appointment within a week. The tech was great. He called and asked if we were ready for him to come. He then let us know when he would arrive. The tech showed up when he said he would which is important! The tech also wore a mask, which we appreciated!

He explained what he was going to do, then what he did do and how things looked. I loved that he wasn't bothered by our barking dog and pet him too! My favorite thing about Elite is that they sent us a checklist after the service. It explained what was done and the results of each thing. Our Facebook neighborhood page is always looking for recommendations. I will tell my neighbors how great Elite is!
Allison Matous
May 06, 2021 Report
They are locally based and offer quality service. The office staff was nice and answered all of my questions. We were able to schedule an appointment within a week. The tech was great. He called and asked if we were ready for him to come. He then let us know when he would arrive. The tech showed up when he said he would which is important! The tech also wore a mask, which we appreciated! He explained what he was going to do, then what he did do and how things looked.

I loved that he wasnt bothered by our barking dog and pet him too!! My favorite thing about Elite is that they sent us a checklist after the service. It explained what was done and the results of each thing. Our Facebook neighborhood page is always looking for recommendations. I will tell my neighbors how great Elite is!
F. B.
Dec 20, 2020 Report
Don't know what they're doing. Charged $757 to NOT fix my wine cellar's cooling unit. Then bid $11,757 to replace the unit. Took their description and got a bid for $3,200, but instead the second bidder replaced the compressor and it works perfectly. Charge was $1275, 89% less than Elite wanted to charge. The "Elite" experience was actually worse than described, but you get the idea.
Michael Perez
Sep 03, 2020 Report
Herman was the BEST!!! Herman came out diagnosed the problem quickly and did a great job fixing it. Elite AC is my go to service from here on. Reliable, affordable, and effective. Herman saves me from spending 10000 for a new unit.
Katie Ibanez
Sep 02, 2020 Report
Caelan was very professional and informative! The repair was completed in a timely manner. Would definitely recommend them for A/C repair services.
Heather Kearns
Aug 20, 2020 Report
Thank you, Elite, for sending Gary out to our service for our a/c today. Hes very professional and took good care of our needs to cool the upstairs. Also, we appreciate how attentive he was w reviewing our property to ensure all was working properly.
Sam Johnson
Aug 11, 2020 Report
Living in Texas you need a trustworthy reliable ac service company on hand. And Elite is that company. Fast and professional with a 24 hour call service gives you assurance that you will be taken care of ASAP. Don't hesitate to call this top choice service company to get you ac unit up and running.
Kirby K.
Jul 14, 2020 Report
Their techs are great. They wear masks during Covid so you feel safe too. The office staff is very friendly and helpful. Antonio is a very kind and a really helpful technician. He shows and explains to you as well. I would highly recommend them! Keep being awesome y'all!
Kirby K.
Jul 14, 2020 Report
Great company! Their techs are great. They wear masks during Covid so you feel safe too. The office staff is very friendly and helpful. Antonio is a very kind and a really helpful technician. He shows and explains to you as well. I would highly recommend them! Keep being awesome y'all!
Toni R.
May 03, 2020 Report
Alex and his team at Elite we're extremely efficient and professional installers. The system works beautifully and I stayed within my budget. I highly recommend their services.
Toni R.
May 03, 2020 Report
Alex and his team at Elite we're extremely efficient and professional installers. The system works beautifully and I stayed within my budget. I highly recommend their services.
Brenda J.
Apr 28, 2020 Report
Our AC unit was only blowing hot air. Phoned elite they were here within a few hours. They evaluated the inside and outside units, saw that the wires had been cut with the weed wacker. They fixed it and now we have cool air and the price was surprisingly reasonable. Would recommend to family and friends. Thanks guys! B.J.
Clay C.
Apr 21, 2020 Report
I called this company on a Sunday for emergency service because my air conditioner was out. The answering service took the message, the technician called me within 30 minutes and was at my home within the next 45 minutes. The technician found the issue, explained it and fixed the issues within 1 hour. He was honest, polite and professional. I could not have asked for a better experience!!!! I highly recommend Elite Heating and Air-conditioning Service!! I have found the company I will use from now on.
Clay C.
Apr 21, 2020 Report
I called this company on a Sunday for emergency service because my air conditioner was out. The answering service took the message, the technician called me within 30 minutes and was at my home within the next 45 minutes. The technician found the issue, explained it and fixed the issues within 1 hour. He was honest, polite and professional. I could not have asked for a better experience! I highly recommend Elite Heating and Air-conditioning Service! I have found the company I will use from now on.
Jennifer Wilson-Torres
Apr 02, 2020 Report
Alex was great! We are first time homebuyers and wanted our furnace system checked out to make sure everything is functioning well and to learn how to maintain it. Alex came out and gave good details on maintenance. He was super knowledgeable and we feel for the price we got a great deal. We will be using Elite for any future maintenance on our furnace. Alex was a true professional who knows his stuff.
John A.
Sep 22, 2019 Report
Had a great experience with Elite. Everyone I felt with was very experienced and I felt the quality of work was outstanding
Lana Y.
Jul 02, 2019 Report
Loved this company in the beginning, especially Ryan who is 100% reliable, knowledgeable, professional and friendly. Unfortunately I had an ac problem and had a different technician. I questioned his diagnosis and cancelled the work order. Upon calling them back to request price and reorder of service, this tech Never Called Back. 100% unacceptable. Bye-bye. New company doing twice the work this person recommended for same price. Nope. Update: received a great call from Elite, totally apologizing and even indicating the person in question no longer worked there. I personally should have contacted the company sooner. Great group of people. I will definitely use them again. 5 star
Wendy H.
May 23, 2019 Report
Our A/C went out and after reading multiple reviews I decided to try Our A/C went out and after reading multiple reviews I decided to try Elite Heating and Air Conditioning. We have a unit that's almost 20 years old and we're not quite ready to replace so I wanted an honest service. Several reviews had stated that their techs don't try to up-sell you. They were able to send a tech out, Herman, the following afternoon after our unit went out. Herman was really knowledgeable and explained what the most likely problems were.

He was able to diagnose the problem quickly, had the part with him, and had the unit running again within half an hour. Even though it was after 5pm, he fully serviced the unit at my request, since we didn't want to chance something else going wrong with Summer in full swing. I purchased a package of two complete maintenance services, one for now and one for later, at a 15% discount and he also applied the discount to my repair. I felt the price was already really reasonable. I was super happy with the service and I will be using Elite from now on.
Wendy H.
May 23, 2019 Report
Our A/C went out and after reading multiple reviews I decided to try Our A/C went out and after reading multiple reviews I decided to try Elite Heating and Air Conditioning. We have a unit that's almost 20 years old and we're not quite ready to replace so I wanted an honest service. Several reviews had stated that their techs don't try to up-sell you. They were able to send a tech out, Herman, the following afternoon after our unit went out. Herman was really knowledgeable and explained what the most likely problems were.

He was able to diagnose the problem quickly, had the part with him, and had the unit running again within half an hour. Even though it was after 5pm, he fully serviced the unit at my request, since we didn't want to chance something else going wrong with Summer in full swing. I purchased a package of two complete maintenance services, one for now and one for later, at a 15% discount and he also applied the discount to my repair. I felt the price was already really reasonable. I was super happy with the service and I will be using Elite from now on.
Shannon L.
Jan 09, 2019 Report
Our experince with Elite Air was wonderful. We had struggled with our home Air Conditioning situation for years. Our bills were sky high and our unit did not work efficiently. We called Elite Air and Kyle Bacon was amazing! He was full of information and experience. Kyle came to our house and did a VERY thorough evaluation of our system and the duct work. He offered different options for us knowing that our money was tight.

We chose to get a new unit, new reconfigured duct work and new air intake vents. We have lived in this house for 7 years and our AC has never been this COOL and our bills this LOW. even on 100 degree days here in Austin! I cannot say enough good things about the entire process. The job was finished ahead of schedule. The men worked so hard to get it done and I hardly new they were here each day. They also left my house spotless each time they left.

I have been recommending Elite Air to all of my friends and will continue to do so. There are NO games or gimmicks.just good HONEST service and communication! THANK YOU ELITE AIR! We are HAPPY CUSTOMERS!
Jana T.
Aug 25, 2018 Report
A/C went out earlier this week, and Greg was my service tech. He was on time for scheduled appt, called ahead to let me know on his way, and one of the most professional, knowledgeable, and personable folks I've ever had the pleasure of meeting. He started troubleshooting right away and worked diligently to determine precisely what was causing my outage. After replacing several components in the process of elimination, it was determined that the 19 year old unit was indeed done for good. Greg promptly got on the phone to get my unit replaced as quickly as possible.

While he's on a much deserved break this Saturday morning, I trust him when he says his #1 crew of Angel & Hector will provide the same high level of service that he would. Fingers crossed I've got a working A/C when I update y'all about the installation! Update: Angel, Frank, and Kevin arrived on-time and got to work straight away! They've given me an estimate of 3 hours, so here's hoping for a nice and cool Caturday afternoon!
Lisa H.
Apr 24, 2018 Report
Elite Heating A/c installed three air-conditioners and a wine chiller into our wine cellar when we remodeled our home. The installation process went very smoothly. We did have a few issues with the units and received pushback when it came to serving them as we are about an hour from Austin. Chris (one of the owners) got involved everything was handled beautifully. This is clearly a company that takes pride in it's outstanding reputation and is willing to go the extra mile (literally) to maintain its high standards. I would definitely recommend them.
Jerry Potter
Mar 16, 2018 Report
I could not have asked for better service from initial call to completion! Alex Tiner resolved my air purification system issues in a very timely manner. His communication skills are top notch! Thanks Alex!
L. Y.
Jan 03, 2018 Report
Excellent all tbe way around. Called at 2 p.m. due to trouble with my heat pump, and Alex arrived within an hour. Very knowledgeable, courteous, professional and honest. I purchased the twice yearly check for heating and cooling units because this company seems to have what it takes!
Lynn D.
Aug 30, 2017 Report
Still wondering where my quote is. Jason responded to my email request within a couple of hours on a Sunday, and I thought Elite was on top of things. He came out on time and took measurements, pics, etc. That was Tues. Asked if he could have his bid by Friday, and he said no problem. That was the last I heard from him. Called their office 10 days later, left my name and number to what sounded like a frat party in the background. Again, no response to my call. Cannot recommend. Recently moved back to Austin.
Monica B.
Jul 31, 2017 Report
I called Elite for a quote and they sent me several. Jason was very patient with me and answered all of my questions (contacted him several times) And instead of trying to up sell me, he made recommendations based on my needs not trying to sell me the most expensive unit. So far my experience has been excellent. I will follow up once the unit is installed.
Clint S.
Aug 25, 2016 Report
It's a tough pill to swallow; finding out the house you just bought needs a complete A/C system replacement. It is expensive, but Elite had great pricing compared to others (and verified by my dad - a contractor). We not only replaced the units, but we replaced the old damaged ductwork and installed a dual zone system with an added thermostat. We could not be happier with the result! Kyle, Jason and the rest of the Elite team made sure that, other than the fact that we had to pay for it, this was an excellent experience, with really prompt response time, and we are very excited about our all new system, and we couldn't imagine this house without the separate thermostat upstairs.
Lauren H.
Apr 14, 2016 Report
I recently used Elite AC and signed up for their Bi-annual home servicing. My experience was great from my first phone call to inquire about pricing. Alice was very friendly and helpful and emailed me back as she said she would that same day. Ryan was my HVAC tech that came out and was very knowledgable and professional. He showed up on time and even wore booties over his shoes as a professional courtesy.

It took about an hour or so and he answered any questions I had. My stepdad is an HVAC tech in Arizona so he gave me a list of questions to ask and Ryan answered all of them. I would highly recommend Elite and will also recommend to all of my neighbors!
Britt J.
Nov 03, 2015 Report
Kyle and his Elite AC team are the best. I have had a lot of HVACs installed through the years and these guys cannot be beat in quality or cost. One simple example are the copper connections. They use all the proper fittings! I can't tell you how many times I've seen companies pinch together copper tubing and weld it without fittings. Also, the plenums were attached airtight to the units. There was no skimping on mastic where necessary. There are lots of little things I notice and these guys covered all the bases! Thanks, Elite AC!
Theresa A.
Aug 12, 2015 Report
Our air conditioner recently went out. We called several different companies regarding a new heating/air conditioning unit. Kyle quoted us the best deal. Their customer service was very impressive. We couldn't be happier. Thank you Elite Heating & Air Conditioning!!
Matthew K.
Jul 16, 2015 Report
I am a general contractor, and I have worked with the people involved in this company since 2007. Kyle was initially with another company and worked with me and all of my clients. I was very excited when you decided to go out on his own. Not only do they do a top-notch job on new installations, I have been able to refer them for service work to many others. His workers are friendly, knowledgeable clean up after themselves...which is a big plus in my book. I highly recommend elite heating and air-conditioning.