Contact Sign In Add Your Business
Yellow Dot Heating & Air Conditioning Yellow Dot Heating & Air Conditioning
Call Now
Website
Call
Business Details
24 Years
experience
Emergency
services
Open 24/7
always available
Your Trusted HVAC, Plumbing & Electrical Experts in Raleigh, NC
At Yellow Dot Heating & Air Conditioning, we have been dedicated to providing exceptional HVAC, plumbing, and electrical services to residents and businesses in Raleigh and Wake County since 2002. Our team of licensed professionals is committed to delivering reliable, high-quality solutions tailored to meet the unique needs of each client. With 24/7 emergency services, we ensure that our customers receive prompt assistance whenever they need it most. Our 100% satisfaction guarantee reflects our unwavering commitment to excellence and customer care.

We pride ourselves on transparency, offering free estimates and financing options to make essential home services accessible and affordable. Our decades of local experience, combined with a focus on cutting-edge technology and energy-efficient solutions, position us as a trusted leader in the industry. From routine maintenance to complex installations, we approach every project with precision and professionalism, ensuring long-term comfort and peace of mind for every household and business we serve.
Services
HVAC Repair Plumbing Services Electrical Repairs Air Quality Solutions Commercial HVAC
Details
  • Year established: 2002
Highlights and features
  • Providing dependable home comfort services throughout Raleigh since 2002.
  • We handle heating, cooling, plumbing, electrical, and air quality.
  • Our experienced technicians prioritize education over unnecessary sales recommendations.
  • We provide prompt responses, transparent communication, and lasting solutions.
  • Flexible financing options help make essential home services accessible.
  • Our maintenance plans include priority service and repair discounts.
What people say
Excellent Service Very Professional Highly Recommend Prompt Response Fair Pricing
Website
Services
HVAC Repair
Our HVAC repair services address cooling and heating system malfunctions with rapid response times and lasting solutions. We service all brands and models, ensuring optimal performance year-round. Our technicians diagnose issues efficiently, minimizing downtime while maintaining energy efficiency and comfort standards.
Plumbing Services
From emergency leak repairs to water heater installations, our licensed plumbers handle residential and commercial plumbing needs. We specialize in drain cleaning, pipe repairs, and whole-home repiping using modern diagnostic tools. Our proactive approach prevents future issues while ensuring code compliance and system longevity.
Electrical Repairs
Our electrical services cover panel upgrades, outlet installations, and emergency repairs. Certified electricians address flickering lights, tripped breakers, and outdated wiring safely. We implement surge protection and energy-efficient lighting solutions to enhance safety and reduce utility costs for homeowners and businesses.
Air Quality Solutions
We improve indoor air quality through advanced filtration systems, dehumidifiers, and ventilation installations. Our solutions target allergens, mold spores, and pollutants, creating healthier living environments. Custom recommendations address specific concerns like asthma triggers and seasonal allergies for lasting comfort improvements.
Commercial HVAC
Tailored HVAC solutions for multifamily units, office buildings, and retail spaces. Our team handles system maintenance, retrofits, and emergency repairs with minimal disruption. 24/7 support ensures business continuity while energy-efficient upgrades reduce operational costs for property managers and commercial clients.
AC Service
All of our friendly Yellow Dot Heating & Air Conditioning cooling experts are 100 percent licensed and insured. Theyve also gone through thorough instruction to better satisfy your comfort needs, as well as supplying outstanding air conditioning repair service and air conditioning replacement.
Heating/Furnace Repair
Yellow Dot Heating & Air Conditioning furnace technicians come on-site as soon as possible to detect and resolve the problem fast. With the ability to service all makes and models of furnaces, theres no repair we cant take care of. Your furnace will be back up faster than you thought possible. Given that were a whole-home service company, we provide all the heating and cooling solutions you need to keep your home comfortable.
Questions
What HVAC services do you offer?
We provide AC repair, furnace maintenance, heat pump installations, and HVAC zoning solutions for residential and commercial properties in Wake County.
Are emergency services available after hours?
Yes, our 24/7 emergency team responds to HVAC, plumbing, and electrical crises at any time, including nights, weekends, and holidays.
Do you offer financing options?
We partner with Service Finance Company to provide no-interest and low-payment financing plans for HVAC replacements, plumbing upgrades, and electrical projects.
Which areas do you service?
We serve Raleigh, Durham, Wake Forest, Cary, Apex, Chapel Hill, and surrounding Wake County communities for all HVAC, plumbing, and electrical needs.
What guarantees do you provide?
Our 100% satisfaction guarantee covers all workmanship, with free second opinions on costly repairs and no-obligation estimates for every service.
How do you handle plumbing emergencies?
Our licensed plumbers address burst pipes, sewer backups, and gas leaks immediately with 24/7 emergency response and long-term repair solutions.
Reviews (72)
Sabrena Hahn
Sep 11, 2026 Report
Josiah came out late on a Friday before a long holiday weekend! He was amazingly professional and knowledgeable! He cleaned our unit and replaced a damper motor and scheduled to come back to replace the capacitor. We were very impressed and so happy to have A/C headed into this hot weekend.
Pauline MacQueen
Sep 11, 2026 Report
I called hoping to get a quote but they needed to come. Billie is as prof saint bal assessed problem with smoke detector and replaced 10 yr replacement about right he was efficient cl a personable and clean say to deal with. I am satisfied!
Pamela Reefer
Sep 08, 2026 Report
I went out of town for the weekend and when I returned, my AC was not working. I called some friends and got a recommendation for yellow dot. I called the next day and they came out the same day, my technician, Aaron, arrived early, which was a plus! Aaron was kind, thorough and he protected my carpet by covering his shoes. He diagnosed the problem and was able to fix my issue and now my home is cool again. Thanks Aaron!
John Brewer
Aug 26, 2026 Report
Friendly and thorough service. Alberto was very kind and fully explained my HVAC systems health following the service check, to include photos of components, electrical and refrigerant readings, drain, etc. Oustanding experience thank you Alberto and Yellow Dot.
Donna Torrence
Aug 22, 2026 Report
Extremely knowledgeable, friendly, not pushy, efficient, reliable, hard working, clean, and prices very reasonable! I switched from previous provider from which I had been loyal for 10 years and I am very happy I did! All technicians were thorough and professional and most importantly honest! Supervisors were equally patient, conservative in approach, and all focused on customer service.
Thomas McDermott
Aug 19, 2026 Report
Alberto was polite, respectful and very professional. He took the time to explain all the work he was doing and even offered tips on how to make sure my system was working at its highest efficiency.
Erica Davis
Aug 19, 2026 Report
Ismael was great. He was very informative and gave some helpful tips for our family. We will be signing up for the comfort program thanks to his great services
Anthony Clarke
Aug 12, 2026 Report
Adam Crawford did an excellent job performing maintenance on my Air Conditioning System. He is professional and very knowledgeable. I'll definitely request him for my next service.
Bala Amuthan
Aug 02, 2026 Report
Technician Jacob Polka did an outstanding job during our HVAC maintenance service. He was thorough, professional, and took the time to inspect everythingfrom the thermostat and air filter replacement to the condensate drain line and equipment in the attic. He explained each step of the inspection in detail and answered all of my questions patiently.

He also recommended using MERV 8 or MERV 10 filters instead of MERV 14, explaining the benefits for our HVAC system. Outside, he cleaned the condenser unit, checked the electrical components, and made sure everything was operating properly.

I was very impressed with his attention to detail, knowledge, and professionalism. It's great to have a technician who not only does the job thoroughly but also educates the homeowner. Highly recommend Jacob for HVAC service!
ArDa
Jul 22, 2026 Report
I called to have the HVAC system in my new construction home checked under warranty, and my technician, Eric Fuentes, absolutely stole the show. Eric was incredibly professional, polite, and friendly. He went above and beyond to answer all of my questions, taking the time to explain things in a way that showed he truly cares about his customers.

To top it all off, the company's booking and communication process is incredibly organized. From setting up the appointment and addressing my follow-up concerns, to sending reminders and even a photo of Eric before he arrived, every detail was seamless. Those little things really add up to an outstanding customer experience, but its dedicated professionals like Eric who make this company truly stand out. I would definitely recommend this company to anyone looking for top-tier service!
Sal Tringali
Jul 14, 2026 Report
Our technician Alan was phenomenal. He methodically checked the entire system, identified the issue, and had it repaired in no time.

He was polite, respectful, and careful to not track any dirt into the house.

I would highly recommend Yellow Dot for your HVAC needs.
Carol Begley
Jun 16, 2026 Report
I think it was Alberto Garcia who came this time, but I am not quite sure. Alberto has always been great in the past, and todays technician was also excellent. He was pleasant, efficient, answered questions, and explained the photos he took of the systemI am always grateful for explanations. Very polite and helpful person!
Denise A. Hargraves
Jun 14, 2026 Report
My service Tech Jose O.Dominguez was very polite and professional, he did his job with accuracy and in a timely manner. He gave me recommendations in which I needed to keep my system in good condition. Very pleased with is service rendered.
Kristen Ewert
Jun 11, 2026 Report
Don was incredible, he spent four hours on a Friday night working through a fix for my AC unit. He was very thorough and professional, I couldnt have asked for better service! I was especially grateful for such quick turnaround from Yellow Dot on getting someone out to check out my AC after it went down instead of needing to wait a week for a service appointment.
Ekaterina Polyakov
May 14, 2026 Report
Great Company and experienced personal! We had an excellent experience with Yellow Dot Company! Technician Don Castillo was extremely professional, knowledgeable, and thorough. He did an outstanding job inspecting our air conditioning system and took the time to clearly explain all the issues and possible solutions. We really appreciated his honesty, attention to detail, and friendly attitude. Thanks to Don, we feel confident about the condition of our system and the next steps needed. Highly recommend Yellow Dot Company for their exceptional service!
D. Wynn
May 04, 2026 Report
Yellow Dot is the best company I have delt with. They are professional and responded to my services request the same day. Aaron did an excellent job explaining and fixing the issue. Thank you to Aaron and the Yellow Dot team for such a professional experience and great price!!! I would recommend Yellow Dot 10/10.
Brian Dyer
Mar 05, 2026 Report
I recently had a brand new HVAC unit installed by Yellow Dot HVAC, and the entire experience was exceptional from start to finish. From the first conversation to the final inspection, everything was handled with professionalism, clarity, and genuine customer care.
The field staff who installed my unit were outstandingskilled, efficient, and respectful of my home. They took the time to explain what they were doing, ensured everything was set up perfectly, and left the work area spotless. Its clear they take pride in their work.
What impressed me just as much was the seamless communication between the office and the field team. Every step of the process was coordinated effortlessly, and I always knew what to expect and when. It made the whole experience stress-free.
On top of the quality service, Yellow Dot offered a price that beat out the competition by a noticeable marginwithout cutting corners or compromising on quality. Between the value, the professionalism, and the excellent workmanship, choosing Yellow Dot HVAC was one of the best decisions Ive made for my home.
Im extremely pleased with my new HVAC system and highly recommend Yellow Dot HVAC to anyone looking for reliable service and exceptional value. I will be calling Yellow Dot for my electrical and plumbing needs.
Dan Doss
Nov 17, 2025 Report
I cant say enough good things about Yellow Dot as their customer service has always been super helpful, quick to get scheduled, and our latest tech has arguably one of the best technicians Ive experienced from a service company.

Shoutout to Nick Orsatti at Yellow Dot as he was prompt, on time, extremely courteous and kind. Upon arrival my 2 year old bombarded him with dinosaur toys and Nick helped him arrange his dinos before jumping in to diagnose our heating issue. I genuinely appreciate kind and courteous people.

Nick was amazing at answering all my questions, quickly discovered the issue, and made our problem go away in 15 minutes or less.

His kind demeanor, technical knowledge and easy communication made this a 5 star experience from booking, service appointment, and their follow up. Keep up the great work
Jessica Spears
Nov 12, 2025 Report
I had an issue with my heat system, Yellow Dot was able to come out the day I called and did a fantastic job. My technician, Bruno, was knowledgeable and helped me understand what the issue was, how he fixed it, and did a thorough job to make sure there were no other issues with my unit before leaving. My house is all nice and toasty now!!
Randy Craig
Nov 12, 2025 Report
We had a great experience with Yellow Dot! We recently purchased an EV and needed to have a Level 2 EV Charger installed in our garage. Yellow Dot worked with us to not only install a new charger, but also to replace our entire circuit breaker panel (as it was really out of date and no longer expandable). From Yellow Dot, we worked with Billie Esteban who was not only very professional, but also a great guy to work with in general. We highly recommend Yellow Dot!
Charlene Huntley
Nov 10, 2025 Report
Kyle was a phenomenal tech! He communicated thoroughly every step of the way during the appointment. He was knowledgeable and kind. We had an issue with our heating system not working properly. He was able to diagnose the issue and resolve it within an hour. Kyle was Friendly and professional. We really appreciate his guidance and suggestions on our hvac system and thermostat. It very helpful and informative!
Adam Bokesch
Nov 07, 2025 Report
The Yellow Dot team did a great job!! The experience was awesome from the initial consult, sales process, and installation. The team was professional, courteous, and kept me updated every step of the way. The Lennox products are premium and so is the Yellow Dot team - Nick, Steve, Irwin, Danny, Jesus, and the rest of the crew. Well done!!
David Kunert
Oct 16, 2025 Report
I had Yellow Dot come out and do my furnace tune-up this year, and it was a great experience all the way around. Mr. Alberto Garcia was the tech, and he did a thorough job, was very friendly and polite, and was a true professional. I am confident he is an honest man, and that he treated me like he would a family member. The coupon price I got was exceptional. I will ask for Mr. Garcia next summer for my AC tune-up. Highly recommended.
Eka M.
Oct 09, 2025 Report
A master from Yellow Dot - Ian Nunes visited for a maintenance check on our heating system, and he was absolutely excellent! He was knowledgeable, friendly, professional, and just a genuinely good person. I honestly feel like I should thank his parents for raising someone like him. Ian represents his family, his company, and his country with pride and integrity. Highly recommended! Thank you!
Aj Mageo
Jul 21, 2025 Report
Our family woke up to a leak and quickly booked an appointment with YellowDot onlineit was simple and convenient. The technician, David, arrived prepared and clearly explained his plan of action. He stayed until the issue was resolved, showing both professionalism and persistence. David provided top-notch service and navigated our home with easeeven with our little ones running around. We truly appreciated his patience and expertise!
Jerri Harris
May 14, 2025 Report
Ian Nunes provided excellent service! He is very detailed with thorough knowledge about the product, situations, and scenarios. He was professional and on time! It was a pleasure to have Ian repair our AC system. Ian is an asset to Yellow Dot!!!
Steely Dan
Jun 20, 2022 Report
I had a really interesting experience with the technician who came to our house to look at our AC that wasn't working. His first diagnostic required a broken part and a several thousand dollar repair. He said he wasn't able to do it that day but could have the company schedule it later in the week. I didn't understand the issue but worried about the rising temperatures told him to go forward. He attempted to sell me a regular service plan but I didn't purchase, gave him a tip and said thank you.

About 30 minutes later I went outside and found he was still on my property going through my external unit. He said he thought he could fix it that day for a few hundred dollars. I still didn't understand what the issue was, what changed, or the fix, but expressed gratitude if he was able to do which he was. So far my AC continues to work well and will follow up here if that's not the case. I don't think he was trying to cheat me, but if there was a better way to understand the issue(s) and what he did to fix it I would be much less suspicious.
Cynthia Liston
Jun 01, 2022 Report
We have used Yellow Dot twice in the last few years. First to replace an HVAC unit and then to replace a gas water heater. Both times all the people arranging the services and the technicians installing the units were timely, professional and the quality of the work was high. In particular, the plumber installing the water heater stayed until 7:00 on a Friday to finish an emergency installation (our old water heater had started leaking) so that we would have hot water over the weekend.
Risden Powell
Apr 04, 2022 Report
This is my second time using this service and this is the second time I have came away impressed with the quality of service provided. David Ray was my technician both times and his professionalism and quality of work are both top notch. Not only was he able to diagnose and fix my issue quickly, he also provided insight on why and what he would be doing to fix the issue. I trust David's insight and will not be looking anywhere else for other services as well. Thank you once again!
Jeffrey Kaszak
Mar 19, 2022 Report
Yellow Dot came with the house we built here in Apex. I thought about shopping around for other companies but who knows our house better? No one! Friends gave us names of the companies they used but we said that we are very very happy with Yellow Dot. They're professional, thorough and on time! They will often check our system while they're here to make sure our units are doing well, not to mention giving us tips to keep our system running "cool"! Kevin came out yesterday fixed a small problem and gave me a quick education on why what happened happened. We are very confident that we're in great hands! Oh yeah, the friends who loved their HVAC companies now use Yellow Dot too! Go figure! Now we're ready for summer! Thanks Guys/Gals! Jeff K.
Rena Hunt
Mar 05, 2022 Report
Recently, I had a Spring Cooling Maintenance Service Appointment and all the techs, A/C, Plumber/ and the Electrician provided prompt, friendly and professional service. I really appreciated the courtesy call before each tech arrived, and the end of service chat. I am so happy with my decision to have preventative service.
Jonathan Updike
Mar 04, 2022 Report
I called to confirm my appointment since I had scheduled months earlier and hadn't heard anything since. Technician arrived several hours late without any notice. He was pleasant during the appointment. Both thermostats were left on the cool setting after the service appointment despite it being winter. I caught it a couple hours later after noticing the chill.
Guiping Tao
Feb 13, 2022 Report
They said to call me 1 hour earlier when scheduling window so that i can be here. but they didn't call me and said the phone number was wrong. the technician went and tenant open the door. they replaced something not related to the problem without consulting me first and charged almost double price. After seeing Brian's reply, I called him at the number he left and discussed the complaint with him. Brian investigated the issue by listening the phone recording and talked to related persons and confirmed the issue on their side and So he then offered me to only charged the fee for fixing the leak and diagnostic fee and then he credited the remaining balance back to me.

I am happy now as it is now reasonable and really appreciated Brian took customer complaint seriously and fixed the issue promptly. Mistake/error does happens sometime, taking customer complaint seriously and fixing the issue like Brian did really help build customers trust relationship and grow the business.
Ernie L.
Feb 02, 2022 Report
Run the other way! My 2nd floor has multi zone control. One of the duct control flaps was leaking or not closing causing one zone to overheat. They came out and wanted to charge me around $800 to replace the whole flap unit with motor. I did not pay and cut into the duck later and saw the problem was simply the stopper had fallen off. Trip to Home Depot and $5 later it was fixed. The point here is the tech from Yellow Dot knew this, but gets paid on ripping you off.
Rick Matlack
Jan 11, 2022 Report
Excellent except - I was told I would get a receipt, but have not. Also, first time in many years had the problem with humidifier pads.
Brian Ring
Jan 08, 2022 Report
Excellent job "all around". Josue was right on time for the estimate and quoted a reasonable price for replacement of our aged and non-functional gas hot water heater. Equipment drop-off was punctual as well. Josue did an excellent job, took the old water heater with him, and left the area clean. I'm very happy with the new water heater and the quality of Josue's work!
Kevin L.
Dec 28, 2021 Report
Called them last week with a furnace issue, got through to a very personable customer service agent who took down all of my details. She then proceeded to tell me at the end of the call that "dispatch" would call me to set up an appt etc. and tell me when they could come out. I expected to hear something within 30-45 minutes. Almost 6 hours later they called me. At that point, I'd already hired someone else who had fixed the issue and was just leaving who used to work for Yellow Dot. Needless to say, I told them the call back was too late. This is not the company it used to be.
Patty W. Anderson
Nov 17, 2021 Report
My mom had a new furnace installed almost a month ago. It is still not working. She has been told it has been fixed over and over, but it is still not fixed. She is in her 70's. This is utterly ridiculous. She also gets the run around from management. They do not call her back, instead a receptionist. DO NOT RECOMMEND AT ALL.
Skippy'S. Channel
Nov 10, 2021 Report
After 3 quotes from different HVAC Companies we decided to go with Yellow Dot Heating and Air Condition. The process from quote to installation had its bumps that were overcame with agreement between all properties. Working with Jeanette and Nelson was a pleasure and they even price matched another HVAC service provider to keep the business local. Installation took 2 1/2 days with 2 technicians. Pleased with install, but we need to make the pad look better than how the HVAC technicians left it.
Margaret G.
Sep 30, 2021 Report
Surprise! It's almost October and never heard from a manager. Actually had someone call and say that it was time to get our unit maintained. Told him about my issue with Yellow Dot and poor service and he was apologetic and would have the manager contact us and still nothing. Poor management and poor service. I would never use them again. I advise you to do the same.
Marie G.
Sep 16, 2021 Report
They came took diagnosis fees $106 and gave me aquote for the repair, I submitted to my home warranty and got the approval, called them again to do the job as quoted, they asked for another diagnosis and dispatch fees $106 in addition to fixing the capcitor and charging as quoted previously and when I tried to understhe logic behind charging me more than the quote, they hang up on me.disrispectful, greedy and doesn't respect their own written diagnosis.
Stacy Kendrix-Scholl
Aug 17, 2021 Report
I called and they were able to come out the same day. Bruno came to my house and was able to fix the leak promptly and efficiently! He was such a great person to work with!
Eloy C.
Jul 30, 2021 Report
Our AC's have out recently and was able to schedule YDot the next day. They confirmed a capacitor had gone out, replaced and we cooled down immediately.
Angus Mckay
Jul 28, 2021 Report
A nice gentleman from Yellow Dot was at Lennox supply house this morning and noticed that they didnt have the capacitor I needed to help my girlfriends brother who just had a baby and was without air conditioning. He saved me a ton of time by offering a capacitor to me. I am super thankful! Great job Yellow Dot team member! (I didnt get his name).
Amy LaRosa
Apr 07, 2021 Report
Quinn was great. He showed up early did a thorough job. And when I told him what problem I was having he identified it right away. Something other techs with the previous company Santa Air brushed off as user error. He showed me I had some burnt out wires that was causing the system to cycle on & off. They are not the cheapest HVAC people out there but I guess you get what you pay for. In this case quality workmanship & very knowledgeable.
Abby Millsap
Mar 30, 2021 Report
Jeanette Fitzgerald. Very professional service and quick response. Jeanette set up our appointment and stayed in contact to let us know when technicians would be arriving and followed up with any after actions needed. Technicians were polite, knowledgeable and were able to perform needed repair quickly. I would recommend Yellow Dot to anyone needing services in this area.
Donnicia Pepper
Feb 09, 2021 Report
Dwayne was knowledge and efficient. Took care of my plumbing needs. Communicated his arrival time to me and answered all of my questions
Michael R.
Jan 26, 2021 Report
Electrician came out for second visit as we had same problem as before. Literally took him 15 minutes to figure that out and fix it. As it was associated with the work done previous there was no charge. He's great because he did try price gouge or make things seem more than what they were. Excellent integrity.
Nadia G.
Nov 07, 2020 Report
The heat was not working and we had someone coming to put a temporary fix, unfortunately the next day there was a smell like mold of humidity, but we called and got all our questions answered and also another technician came to double check it was nothing dangerous. We are still waiting for the permanent fix but we think the service is good and they get things resolved.
Carol Dobyns
Sep 23, 2020 Report
Excellent customer service from the tech, Gary. He arrived early, was professional and answered extra questions I had. He was super efficient. Definitely would use Yellow Dot again.
Kendra Shealey
Sep 05, 2020 Report
I would definitely recommend yellow Dot Heating & Air. The technician arrived in a timely mannner & provided quality customer service!
Ivy L.
Jul 27, 2020 Report
The absolute worst. We have an 8 month old unit that is broken down and we have been without air for 3 days at the end of July and they are saying it will be another 5 days. Go with any other company. They are too big and are the absolute worst.
Vishaka Krishnan
Jul 17, 2020 Report
Yellow dot was very quick in sending out a technician, understanding the urgency of our issue. The technician, Gary, was very knowledgeable and friendly, and explained everything very thoroughly to us. We would highly recommend yellow dot for their services.
William Loyd
Jun 27, 2020 Report
Gary did a great job! Although initially my request for maintenance got lost in the system, eventually when we called again they responded and came out first thing the next morning. Very friendly and competent. Would recommend to anyone with AC needs!
Brian Oswald
Jun 19, 2020 Report
All the technicians are extremely professional, efficient and friendly. The administrative staff also. Their pricing is competitive and fair.
Nan Dillingham
May 07, 2020 Report
Jerry, our technician, arrived on time. He was friendly, professional and practiced social distancing. Now our AC is all ready for the summer.
Christina Vigiano Menear
May 01, 2020 Report
They were prompt and courteous and followed social distancing. Were able to answer my questions and recommend the best product. I have a new home and new system and I wanted an air filtration system. They had just what I wanted and installed the same day. Excellent service.
Jane Grills Jones
Apr 21, 2020 Report
Our experience with Yellow Dot has been great. We love Gary, our technician. He seems really invested in keeping our system serviced and keeping us safe and well. Thanks, Yellow Dot and Gary!
Larry Webb
Jan 22, 2020 Report
Wow! Same day service. I didnt expect that. Flexibility, and professionalism make Yellow Dot our choice for home HVAC service. Gary was great with the repair, and Brittany was equally helpful with scheduling. Great job Yellow Dot!
Ted L.
Jul 16, 2019 Report
Yellow Dot is the worst HVAC company I have ever worked with. They installed a completely new Heating/Cooling system in my new house. I have had them out three times during the first summer to correct a leak and damper issues. Now that we are into our second summer with the new unit, the AC won't cool the upstairs. A new system should not have this many issues. Now they want to start charging me because the system is out of warranty.

If I have to pay someone, it sure won't be these guys. They are more expensive than the competition, do sub-par work, and use the cheapest parts and components. I would avoid doing business with this company.
Danik S.
May 18, 2019 Report
Terrible and dishonest company, I wish I could give no stars, they replaced my WiFi thermostat while I was away on a trip without my authorization and never gave back to me saying they never took it and meanwhile charging my landlord $300 for a cheap $25 replacement thermostat which by the way it was the same thermostat I replaced so it was the used one, today the A/C still doesn't work, aweful company, unethical, dishonest and inefficient!
Jim P.
Apr 25, 2019 Report
I had a problem with my thermostat, yellow dot had done the installation 2 yrs. ago so I was told they had the warranty info. I called and was told it would be 105.00 for them to show up plus labor. They were here for 29-30 minutes, they snapped the defective thermostat off and snapped the new one on. Then they charged me a total of 262.00. 105.00 for service call and 157.00 for 30 minutes of labor which equals 314.00 an hour for labor. They won't return your calls. All this for an 80.00 thermostat.i don't have a problem paying for services, but this is price gouging. Avoid Yellow Dot at all costs.!
Chey Sarai
Nov 09, 2018 Report
This company will try to over charge you on an insane level at the same time give you absolutely horrible service! You are better off with literally any other heating / AC company, they are by far the worst company I've had the misfortune of dealing with. Please save yourself the trouble.
Vanessa Dunston
Nov 08, 2018 Report
Not a good company to deal with. I waited all day for someone to come and fix my air condition and no one never showed up. My air condition should not of been broken anyway since they came out to service it in Dec. I am no longer contracted under them.
Zedthedog Reil
Sep 20, 2018 Report
Horrible company, run by nothing but greed and selfishness, do not go to them as they will try to rob you
John L.
Sep 08, 2018 Report
On August 30, 2018, our first-floor a/c stopped cooling. I called Yellow Dot Heating and Air, 1203 N. New Hope Road, Raleigh, NC 27610. We have a/c for the second floor as well, but it was cooling. They came out 08/31/2018. I was told that there was a service charge of $95 for diagnosing, checking the unit(s). The technician would not check the other unit unless he was paid an additional $80. I had a problem with that.

A capacitor was replaced in the downstairs unit for a charge of $230.00. I was not given the replaced part. The only invoice provided me said the part was used and did not provide a description of labor/parts cost breakdown. I have called and asked and emailed numerous times. I get no response. Such capacitors run between $20 and $60. The repair person was here 30 minutes and I get no explanation of the charges.
Betty W.
Mar 18, 2018 Report
I have been a customer for 15 years but am switching. I had 2 appointments for preventive maintenance and they never showed up during the 4 hour window. I wasted 8 hours of my time. No apologies from a Yellow Dot. I learned that they have changed management. They probably will lose many customers who remember when Yellow Dot was a good company.
Cassandra H.
Feb 17, 2018 Report
We called today (40 degree day) when our heat cut out. The thermostat didn't seem to have power and we tried all the google suggestions. There was a company sticker on the furnace, so we decided to call Yellow Dot. Thomas come out within two hours and diagnosed the issue in seconds. It was $90 ($40 with coupon online) for him to come out (no extra for weekend visit), plus $120 for him to fix the disconnect switch.

He fixed the switch in about 10 minutes. He said it was very common in our neighborhood, not the first he's fixed out here. He did a great job showing us what the issue had been and what he fixed. Was polite, took shoes off, etc. We'd have him back for sure. We did need to print out the coupon for him to take back to the office (maybe an issue for other people to do, not for us). I'll have to update the review after we have them back for a cooling tune-up this spring to see how our experience compares to others.

We did sign up for a maintenance plan since we do need a tune up anyway. Hopefully our experience it more positive than the reviews here. Definitely was cautious with them coming out because of the poor reviews.
Bennett M.
Jun 26, 2017 Report
Called Yellow Dot to come diagnose our blower not working.technician was there for about 15 minutes ($96 dollar just for them to come out and look) and said we needed a new blower motor, which was not available and had to be ordered. The order process took over 4 days, mind you we have a 2-month-old, with no status updates from Yellow Dot. The receptionist(s) were extremely rude and would not (probably could not) provide any relevant information on when we could expect the technician to even come out. You have a choice when it comes to air repair and I would advise against using Yellow Dot.
Mary S.
Jun 16, 2017 Report
Right now, if I could rate Yellow Dot lower than 1 star, I would. Our AC went out last evening. They claim to have 24 hour service. When a technician called me back after I called for service, he said he didn't think he could get out last night. I called an hour later to see if I could get anyone out and he said he wouldn't be out. I just called again this morning (7:15 am) and the person who answered the phone suggested I call back at 8 when their normal business hours begin.

Yellow Dot's website claims that they have 24/7 service. I have a maintenance agreement with them. What is the purpose of this kind of service if they are unresponsive when you need it most? This is completely unacceptable.
Mark Simmons
Dec 22, 2016 Report
I cannot recommend this company in any way. I had them out for a routine tune up to prep for the Summer heat. During the visit, the technician attempted to get us to buy a piece of equipment we don't need and get another replaced at an astronomical markup. Our dual run capacitor needs to be replaced and they wanted to charge $215. When asked how much of that was labor, the response was "we're a flat rate company." Translation: we don't want you to know that we're charging you $88 for a $17 part.

On top of all that, when I said I would think about it, he said okay, but if they had to come back there would be an additional $50 charge. Look, I get it. They're a business, but that is gouging plain and simple. There's no excuse. I'll pay for expertise and knowledge, but reasonably. I now know for a fact this part can be installed in about 5 minutes. Based on the math, they would be charging me at a rate of $1,500 per hour. No thanks. Keep looking and find a company with more integrity.
Andriy Rysin
Dec 22, 2014 Report
These guys installed two ACs in my house and I am very glad I chose them for this. Out of 5 quotes that I had they were most professional, on time and provided the cheapest quote. I would definitely use them again.