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28 Years
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Open 24/7
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Since opening our doors in 1998, North Star Heating & Air Conditioning has focused on meeting the residential heating and cooling needs of Sandy, Utah. Our second-generation family ownership shapes the way we conduct business, emphasizing honest evaluations, professional workmanship, and direct communication instead of unnecessary sales pressure. Sandy's varied elevations and seasonal temperatures require carefully selected and properly maintained equipment. We address these conditions through furnace servicing, heating installations, air conditioning diagnostics, and efficient system replacements. Our capabilities cover major HVAC makes and models, including gas furnaces, electric furnaces, heat pumps, central cooling equipment, and ductless systems designed for individual rooms or areas without existing ducts.

Beyond repairing malfunctioning equipment, we help homeowners maintain their systems through comprehensive inspections and seasonal tune-ups. Our technicians evaluate operating conditions, identify mechanical or electrical concerns, and verify safe performance after completing work. We also offer duct cleaning to remove accumulated debris, whole-house humidifiers to address dry indoor air, and filtration and purification options for improved indoor conditions. Selected plumbing repairs and water heater services are available as well. From our local Sandy location, we dispatch technicians to neighborhoods near South Town, Dimple Dell, Alta, and surrounding communities. Emergency heating and cooling assistance remains available every day and night, reflecting our dedication to dependable residential comfort.
Served areas
  • Sandy, Draper, Holladay, Millcreek, South Salt Lake, White City, Cottonwood Heights
Details
  • Year established: 1998
  • Licensed
  • Insured
Highlights and features
  • We have proudly served Utah homeowners since 1998.
  • Our second-generation, family-owned business prioritizes honesty and customer education.
  • We provide professional heating, cooling, and plumbing services.
  • Our licensed, certified, and insured technicians receive ongoing training.
  • We offer 24/7 emergency HVAC services when needed most.
  • We provide transparent pricing, clear options, and flexible financing.
Payment methods
  • Cash, Debit cards, Credit cards, Financing available
Services
Air Conditioning Repair Air Conditioning Repair
Restoring dependable indoor cooling begins with identifying what caused the equipment to malfunction. We examine thermostats, filters, electrical components, and airflow before determining the necessary repair. Our licensed technicians work with all major air conditioning brands and use high-quality components. Following each repair, we check temperature differences and system efficiency to confirm proper operation.
AC Installation & Replacement AC Installation & Replacement
Replacing an aging cooling system involves more than installing new equipment. We assess the home's cooling load, review ductwork capabilities, and determine suitable system capacity. Our technicians carefully disconnect and remove existing components before positioning and connecting the replacement equipment. Following installation, we conduct vacuum testing and airflow verification, then provide the applicable warranty documentation.
Furnace Repair Furnace Repair
Furnace safety is a primary consideration throughout our repair process. We inspect critical components, including ignition assemblies and safety switches, while evaluating potential operating hazards. If we discover a compromised heat exchanger, we present the evidence and explain the associated carbon monoxide risks. Our licensed professionals complete necessary repairs and check for gas leaks and proper venting.
Heat Pump Installation Heat Pump Installation
Choosing a heat pump involves understanding equipment efficiency, installation requirements, and long-term operating expenses. We guide homeowners through these considerations with detailed assessments and straightforward proposals. Our installation team uses protective coverings, maintains an orderly work area, and handles old equipment disposal. We finish by checking system performance and demonstrating thermostat settings and filter maintenance.
Air Duct Cleaning Air Duct Cleaning
At North Star Heating & Air Conditioning, we provide professional air duct cleaning to remove accumulated dust, pollen, pet dander, and debris from residential HVAC systems. Our four-step process includes inspection, preparation, thorough cleaning, and final verification. We use powerful vacuums and specialized tools to restore airflow, support indoor air quality, and improve system efficiency.
Reviews (30)
Denise Orme
Oct 18, 2026 Report
Good communication! He made sure all our questions were answered & encouraged us to call him if anything came up after he left.
B.
Oct 01, 2026 Report
North Star responded quickly and offered fair pricing for their services. Anthony Chavez performed the services quickly and professionally.
Amanda Bowden
Sep 08, 2026 Report
Daniel was awesome. Came out same day I called. Didn't have the exact parts needed so he made a next day service call, came right on time and did great work in under an hour. Job completed. Definitely have a repeat customer and hopefully we get Daniel again when we call for service in the spring.
Alex Field
Aug 21, 2026 Report
Daniel Ortiz did an amazing job checking out my AC. He checked out everything carefully. He is also a nice guy. They are also really affordable.
Alex Westover
Aug 11, 2026 Report
North Star gave us the lowest price on our AC install. And they've done our tune-ups ever since. But most important, our AC went out during a heatwave and I called it in at 4am (expecting a company voicemal or answering service) and they personally answered! at 4am! and got us on the schedule same-day! I'm beyond grateful for these guys.
Chris Woodward
Jul 24, 2026 Report
Daniel did an excellent job cleaning out our evaporator coil, was in and out in under an hour and a half, and answered all the questions we had.
Gracie Folkman
Jun 27, 2026 Report
North Star was able to send us someone within 24 hours of requesting help. Daniel was great in not only repairing our HVAC system, but also in educating us on better maintenance. He’s a funny guy and very polite. Thank you Daniel!
Christina Huffman
Jun 19, 2026 Report
EJ was phenomenal! You can tell he’s an expert in his field and very knowledgeable.
Briaunna OBrien
May 24, 2026 Report
Dylan came out two days in a row to help us and luckily it was a simple fix! Even if it wasn’t, he gave us other options as worst case scenarios so we had all the information in case we needed him again. Northstar installed our new AC and Furnace systems two years ago and this simple fix was all because of a blocked vent. We appreciate your honesty and 5 star service!
Kenna Wahlquist
May 19, 2026 Report
Awesome experience! Dylan was extremely professional and very knowledgeable on all aspects. Been using Northstar for well over 10 years would definitely recommend them to anyone needing to get out of the heat or to warm up.
Dana Hooper
May 16, 2026 Report
Dylan was very professional and informed me of every step in the process of diagnosing my HVAC system. I would recommend North Star and Dylan again in the future.
Bryan Gutierrez
Apr 16, 2026 Report
Had a stellar experience with North Star and Marcial to be exact. He was kind, professional and very well knowledgable. He showed compassion in my busted up furnace and explained in great detail my best options to consider. Communications was swift and effcient. I'd highly recommend this brand and the Specialist, Marcial.
Lorraine Clites
Mar 23, 2026 Report
We are very happy with our new system! The installation team did a great job and were very easy to work with! We have been very impressed with each of the North Star members that have helped us along the way. They are all very professional and knowledgeable!
Ann Pascoe
Mar 22, 2026 Report
Ben and crew were terrific. Replaced the furnace North Star had put in 20 years ago and air conditioning. I never had one service call. Love this company!
Lexi
Feb 17, 2026 Report
Daniel came to our house shortly after I called about our heat that was not working. He checked it thoroughly, located the issue and took the time to explain everything to me. He did a great job! I highly recommend!
Sean Allen
Feb 17, 2026 Report
Daniel came and serviced our furnace as part of our care plan. He was friendly, professional and answered all of my questions.
Savannah Clarke
Feb 07, 2026 Report
Daniel came by and tuned up the furnace that we had previously purchased from North Star. He has come by for our maintenence in the past and has always been fabulous to work with. The furnace and AC has worked great since we have had them, no problems. Im pleased to have purchased from them and I would highly recommend using North Star.
Nathan Nielsen
Jan 27, 2026 Report
We got multiple quotes for a job and we ended up not going with them. Well that was a mistake. The other company did a horrible job and we were not impressed. Northstar came and take a look and ended up getting things fixed and working properly. Not only did they do a much better job but had a more qualified and professional staff. I won’t be going anywhere else.
Mario Salinas
Jan 15, 2026 Report
Daniel was awesome to work with, very knowledgeable and easy to talk to. Very respectful. Northstar has been my go to for the last 8 years. Great customer service.
Caden Leoncini
Jan 15, 2026 Report
Daniel was very helpful. He explained everything in detail and fixed my furnace with ease. I 100% recommend North Star and especially Daniel. Thank you!
Jake Dalebout
Jan 04, 2026 Report
Daniel from North Star is punctual and professional communicating exactly what he was doing to help tune up my system. I highly recommend him!
Ash
Dec 26, 2025 Report
Richard was very kind and efficient doing my duct cleaning, he showed me the before and after which was very helpful , I would definitely recommend north star for duct cleanings in the future!
Ralviee
Dec 21, 2025 Report
Daniel has been a great help during his visit, polite and professional, and id be happy to hire you guys again thanks to his assistance! A quick tune up and he was able to give pointers for keeping g my unit as good condition as possible
Bart Goldsberry
Dec 18, 2025 Report
Daniel was a gem! Very thorough, very kind, very clean. He re-installed a part that had come loose with out charge. Highly highly recommend this good man and North Star!
Julia Smith
Dec 04, 2025 Report
Ed and Cap showed up this morning to fix my appliance and they were amazing! With exceptional customer service, patience in answering my questions, and quick efficiency, I now have a fully operational dryer again! They were up in the attic having to clear a blockage and it got a bit messy down below but the cleaned up everything and we’re so kind. Thank you!!!
Lollie Jordan
Nov 12, 2025 Report
Great service! The technician came in and did maintenance on my dinosaur of a furnace and gave me peace of mind for the next year of use. Will one hundred percent be going through North Star again!
Amy Roberds
Oct 09, 2025 Report
So impressed! Daniel was on time, professional and knowledgeable. He was efficient and cleaned up. He shared information to help my AC run better and more efficiently. He didn’t push any upsales on me but helped estimate a time frame on the unit. Will totally call again when I need HVAC work.
Alison Vuijsters
Jun 24, 2025 Report
We had our 2 HVAC systems and Humidifier check up. There was a smell coming from the humidifier and they were able to make recommendations and fix on the spot. Dylan was our technician. Very polite, personable and thorough with his work. I highly recommend North Star and specifically Dylan as your technician.
Jaymz Baldarrago
Oct 08, 2023 Report
I've been a member of their service plan for over almost two years now and I think they are great. Recently I had Daniel, a field technician, come to 3 of my properties and each time he does a great service. He's very knowledgeable and thorough. He always takes the time to answer my questions and explain things. If you need service done, ask for Daniel. Angela from the office is very friendly and helpful as well. I think they are very fair in price, especially for the quality of work they do.
Jon-Thomas Smith
Aug 29, 2023 Report
Wow! I cannot be more pleased with North Star Heating and Air Conditioning, nor with Daniel, the tech they sent.
We had an issue with our furnace not turning on or staying on to heat our house, so we found North Star Heating and Air Conditioning online. I called this morning, left a brief message and had a response with a tech sent the same day.
Angela was very professional over the phone and the tech the sent was respectful and very professional. Daniel Ortega is the tech's name and he had the problem resolved in the first 5 to 10 minutes he was here. He talked about through the issue and had it running properly within minutes.
I could not have been more happy that it was only a minor issue with a quick fix. Daniel stayed for a little while, to make sure the system continued to run. A very pleasant and professional person to chat with while we waited for the furnace to do it's thing.
I, we, definitely would recommend North Star Heating and Air Conditioning for your home. Ask for Daniel O. Enjoy