Business Details
50+ Years
experience
Emergency
services
Your Trusted Fuel & HVAC Partner in Fitchburg
Rollstone Fuel has built a legacy of trust and reliability in the fuel industry since 1939. Our commitment to exceptional customer service and high-quality products has earned us a reputation for professionalism and prompt assistance across Fitchburg, MA and surrounding areas. With over eight decades of experience, we specialize in fuel delivery, oil tank removal, and HVAC repair, ensuring comfort and safety for residential customers. Our team of certified technicians provides 24-hour emergency service, emphasizing personalized solutions tailored to individual needs.We offer budget-friendly plans, price protection programs, and senior discounts, reflecting our dedication to accessible, customer-centric service. From furnace repairs to heating oil delivery, our expertise extends to comprehensive HVAC maintenance and installations, including energy-efficient Mitsubishi ductless systems. By combining traditional values with modern innovations, we continue Otto K. Terho's vision of prioritizing customer satisfaction and community well-being.
Services
Oil Delivery
HVAC Repair
Furnace Service
Tank Removal
Emergency Service
Details
- Year established: 1939
Highlights and features
- We have over 80 years serving Fitchburg's fuel and HVAC needs.
- 24-hour emergency service ensures prompt assistance at any hour.
- Certified technicians deliver expert furnace and HVAC repairs.
- Family-run business prioritizing personalized customer care.
- Price protection programs safeguard against fluctuating oil costs.
What people say
24-hour emergency service
Prompt fuel delivery
Family-run business
Price protection plans
Senior discounts
Services
Oil Delivery
Rollstone Fuel delivers heating oil through automated delivery programs based on weather patterns. Customers benefit from price protection plans and flexible payment options, ensuring consistent supply without unexpected costs. Our service includes scheduled deliveries and emergency fuel availability for residential properties in Fitchburg and surrounding areas.
HVAC Repair
Our certified technicians provide comprehensive heating and cooling system repairs. Services include diagnostics, component replacements, and system optimization for both emergency and scheduled maintenance. The team handles complex HVAC challenges while maintaining energy efficiency and system longevity for residential clients throughout the region.
Furnace Service
We offer furnace inspection, repair, and installation services with 24/7 emergency availability. Our technicians perform precision diagnostics and maintenance to ensure optimal performance. The service includes replacement part installation and energy efficiency assessments for standard and high-efficiency furnace models.
Tank Removal
Professional oil tank removal services include site assessment, safe extraction, and environmental cleanup. Our licensed technicians develop customized removal plans to prevent property damage during extraction. The process meets regulatory standards while minimizing disruption to residential properties during tank decommissioning.
Emergency Service
Rollstone Fuel provides round-the-clock emergency assistance for fuel shortages and HVAC failures. Our rapid response team addresses critical heating needs with expedited deliveries and immediate repair solutions. This service ensures continuous home comfort during extreme weather conditions and unexpected system failures.
Questions
What heating oil services do you offer?
We provide automatic deliveries, price-protected pre-pay plans, and budget-friendly payment options for residential heating oil in Fitchburg, MA.
Do you offer emergency fuel delivery?
Yes, our 24/7 emergency service guarantees rapid fuel delivery, often within 10 minutes of contact during critical situations.
What HVAC services are available?
Our certified technicians perform furnace repairs, AC installations, routine maintenance, and emergency HVAC services for residential properties.
Do you provide oil tank removal?
Yes, we safely handle complete oil tank removals with property protection and post-service cleanup included in our service.
Are there payment plan options?
We offer four flexible payment solutions including 10-month budget plans, credit card payments, and price-protected pre-payment options.
Reviews (6)
Mark A.
Jun 03, 2021
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Reliable service that you can count on any time. Not too often you find this in today's world. They have taken care of my parents heating system and my own oil deliveries for years. If it's 90 degrees or 9 below, they are there to service you.
J. W.
Feb 09, 2021
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After billing errors by my previous provider I decided to try this company. They charge 5 cents per gallon more but I figured it is a local business and the amount in question is $7.00. They delivered the oil in the promised time frame, but everything from the voices on the phone to the emails with the office manager to the refusal of the person answering the phone to email me a receipt made me think this is a part of Advanced Energy out of Auburn and is not local to the Twin City area.
Their plan was to leave a receipt with my address and the last four digits of my card number on my door when I am not home, which is a security risk, not to mention it would get wet in the snow. I did eventually get an emailed receipt, which is the modern way to go. They have a 150 gallon minimum whereas most places in the area have a 125 gallon minimum, which makes it more burdensome to get a delivery during times like these when oil prices are climbing. Was it worth the extra 5 cents per gallon? Absolutely not.
Their plan was to leave a receipt with my address and the last four digits of my card number on my door when I am not home, which is a security risk, not to mention it would get wet in the snow. I did eventually get an emailed receipt, which is the modern way to go. They have a 150 gallon minimum whereas most places in the area have a 125 gallon minimum, which makes it more burdensome to get a delivery during times like these when oil prices are climbing. Was it worth the extra 5 cents per gallon? Absolutely not.
Michael Torres
Feb 06, 2021
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Service is excellent. Delivery is always right when they say and the service technician, Nick was great. Definitely will stay with them.
Ryan Taylor
Jan 18, 2021
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I've used Rollstone Fuel for many repairs on my heating system, including an expansion tank replacement, control board, new burner, and regular maintenance. They are extremely friendly and personable, and have always felt comfortable with them working on my system. Services: Thermostat repair, Heating system maintenance, HVAC system maintenance, Repair HVAC
Mark Coulter
Dec 23, 2019
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Have used Rollstone Fuel for four years, would not use anyone else, excellent customer service, quick response in an emergency, professional and courteous employees, second to none by far
Jim Gregoriou
Nov 13, 2019
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The value they offer their customers is outstanding! When you need them such as; service in the middle of a winter night or a problem with your AC unit on a weekend in the summer they are there! Such a pleasure doing business with them! Very satisfied long time customer!
