Business Details
36 Years
experience
Emergency
services
Trusted Propane & HVAC Services in New England
At Propane Plus, we distinguish ourselves through unwavering commitment to customer care, operational excellence, and industry leadership. Founded in 1990, our family-owned business has served Southeastern Massachusetts and Rhode Island for over 35 years, combining deep industry knowledge with cutting-edge equipment and continuously trained technicians. We prioritize safety, efficiency, and environmental responsibility, offering propane solutions that reduce carbon footprints while delivering cost-effective energy. Our HVAC services ensure year-round comfort through responsive repairs, proactive maintenance, and advanced technology for tank monitoring and automatic deliveries.We guarantee rapid emergency response, same-day scheduling, and a one-year warranty on parts and labor. Our teams expertise, local market understanding, and investment in training and resources ensure every customer interaction is simple, safe, and friendly. We honor manufacturer warranties, maintain live phone support, and provide financing options to support long-term comfort solutions. Our community-focused approach and 31-year customer retention record reflect our dedication to treating clients as family, not just business partners.
Services
Propane Delivery
HVAC Repair
Tank Monitoring
Furnace Tune-Up
Boiler Repair
AC Maintenance
Emergency Services
Commercial Propane
Temporary Heating
Delivery Tracking
Details
- Year established: 1990
Highlights and features
- Family-owned for 35+ years with deep local expertise
- 24/7 emergency services and same-day scheduling
- Advanced tank monitoring technology for automatic deliveries
- One-year warranty on parts and labor included
- Financing options available for HVAC upgrades
What people say
Professional, knowledgeable, friendly
Reliable delivery
Fast response time
Doing all the right things
Peace of mind
Services
Propane Delivery
Our automated tank monitoring system ensures timely propane deliveries before you run low. With two local depots and a fleet of fully stocked trucks, we guarantee fast response even during winter emergencies. Customers benefit from price stability programs and flexible payment options while reducing carbon footprints through clean-burning propane.
HVAC Repair
Certified technicians provide same-day repairs for furnaces, boilers, and air conditioning systems. We diagnose issues using digital diagnostics tools and complete repairs in one visit with onboard parts inventory. Emergency services include priority scheduling for heating failures during cold weather, ensuring minimal disruption to home comfort.
Tank Monitoring
Our smart monitoring technology tracks tank levels 24/7, eliminating guesswork for customers. The system automatically schedules deliveries when fuel reaches optimal refill thresholds. This service prevents unexpected outages while optimizing delivery routes to reduce environmental impact from service vehicles.
Maintenance Plans
Annual tune-ups for heating and cooling systems improve efficiency by up to 30%. Our Family Service Plan covers two seasonal inspections, priority scheduling, and discounted repair rates. Regular maintenance extends equipment lifespan while maintaining manufacturer warranty validity through documented professional servicing.
Emergency Services
Available 365 days a year, our emergency team responds within one hour for critical heating failures. Live operators dispatch technicians equipped with specialized tools for after-hours repairs. This service ensures safety during winter months by restoring heat quickly for vulnerable populations including elderly residents and young children.
People
Tim Johnson
Owner
Third-generation propane industry expert with 35+ years of experience. Born and raised in Dighton, MA, Tim established Propane Plus in 1990. He pioneered local delivery tracking systems and maintains active involvement in community events while overseeing daily operations.
Questions
What areas do you serve?
We serve Southeastern Massachusetts and all of Rhode Island, including cities like Rehoboth, Taunton, East Greenwich, and Dighton.
Do you offer emergency services?
Yes, we provide 24/7 emergency HVAC repair services with one-hour response times during heating season.
How does automatic propane delivery work?
Our smart monitoring system tracks your tank levels and schedules deliveries automatically when fuel reaches optimal refill thresholds.
Are financing options available?
Yes, we offer flexible financing through Watercress Financial for HVAC system upgrades and major repairs.
What maintenance plans do you offer?
Our Family Service Plan includes twice-yearly system inspections, priority scheduling, and discounted repair rates for comprehensive HVAC protection.
Do you honor manufacturer warranties?
Yes, we maintain all manufacturer warranties through proper installation and documented professional maintenance services.
Reviews (4)
Cathy W.
May 18, 2022
Report
We have used Propane Plus for 20 years they've always gone above and beyond. They are very professional, curtious, and always return our calls in a prompt manner. The owners are honest, reliable and professional so is their staff from the receptionist to the delivery drivers. We are very happy with their service and would highly recommend them!
Michael Edgar
Jul 20, 2021
Report
Been using Propane Plus for over 20 years. Never had any issues. They are fast for service when needed. Their office staff is always helpful.
J. M.
Mar 25, 2021
Report
Changed to one star due to being lied to by your staff. When we were converting over to natural gas, your staff told us we would be refunded for 60% of the cost of what was left in the tank. When we called back to see where the refund was, your staff said they were processing it and should be in the mail that week. When calling a few months later to see where it the refund was, we were told that we don't get a refund when converting to natural gas.only to electric heat.
That is very unethical and extremely unprofessional. You should simply state in the contract that switching to natural gas voids a customer's eligibility for a refund, so we as customers know we will incur a loss and can make an informed decision. Your staff certianly should not be making verbal promises over the phone if they are untrue.
That is very unethical and extremely unprofessional. You should simply state in the contract that switching to natural gas voids a customer's eligibility for a refund, so we as customers know we will incur a loss and can make an informed decision. Your staff certianly should not be making verbal promises over the phone if they are untrue.
Brian L.
Jul 30, 2020
Report
I don't often post reviews, but I thought I'd counter the negative ones I see here and offer my experience with Propane Plus. I have been using Propane Plus since I bought my house in 2015. The previous owners of the house were already using them for propane service, and for the past 5 years, I've been given no reason to switch to a competitor. They come regularly to deliver my propane and leave the bill, I pay the bill, world keeps on spinning. I've only called them a handful of times, but each time, I was greeted warmly; never have I encountered a rude person on the other end of the line. Today, I had a technician over to perform an A/C tune-up. Couldn't have been a nicer guy.
He was polite, professional, and got the job done without incident. From what I can tell, my A/C is working great, so mission accomplished. To summarize, while others might have had a negative experience with Propane Plus, I've not once had a problem with their service or their employees. I look forward to doing business with them for many years to come!
He was polite, professional, and got the job done without incident. From what I can tell, my A/C is working great, so mission accomplished. To summarize, while others might have had a negative experience with Propane Plus, I've not once had a problem with their service or their employees. I look forward to doing business with them for many years to come!
