Business Details
Emergency
services
Your Trusted HVAC & Plumbing Experts in Sarasota, FL
Custom Air Heating & Cooling & Plumbing has been delivering quality heating, air conditioning, and plumbing services to Sarasota and Manatee Counties for over 30 years. Our reputation for honesty and reliability is built on decades of dedicated service, with owners actively involved in daily operations. We prioritize three core values: a tradition of service, a commitment to quality, and respect for value, serving both residential and commercial clients with state-of-the-art tools and personalized attention.Our NATE-certified technicians provide expert repairs, installations, and maintenance, backed by a 100% satisfaction guarantee. We emphasize preventive care through maintenance agreements to extend system longevity and efficiency, ensuring transparent pricing with no hidden fees. Our team undergoes rigorous training and background checks, reflecting our dedication to professionalism and customer trust.
Services
AC Repair
Heating Installation
Duct Cleaning
Indoor Air Quality
Plumbing Repair
Highlights and features
- We offer same-day service for HVAC emergencies.
- Our family-owned business has operated for over 30 years.
- We provide flat-rate pricing with no hidden fees.
- Our technicians are NATE-certified and factory-trained.
- We guarantee 100% customer satisfaction on all services.
Associations and certifications
- NATE-certified
What people say
Prompt, pleasant and knowledgeable
Efficient service
Timely and accurate
No hidden fees
Excellent follow-up
Services
AC Repair
Our NATE-certified technicians provide fast, reliable air conditioning repairs for all makes and models. We diagnose issues like refrigerant leaks, thermostat malfunctions, and compressor failures, using high-quality parts to restore cooling efficiency. Same-day service is available for emergency repairs during extreme weather.
Heating Installation
We install energy-efficient heating systems tailored to your home's size and climate needs. Our experts recommend properly sized gas furnaces or ductless systems, ensuring optimal performance and energy savings. All installations include a comprehensive explanation of system features and maintenance requirements.
Duct Cleaning
Our duct cleaning service removes contaminants from HVAC systems while inspecting for leaks or damage. Technicians use specialized equipment to clean supply and return ducts, improving indoor air quality and system efficiency. Repairs are completed before cleaning for lasting results.
Indoor Air Quality
We offer comprehensive IAQ solutions including air purifiers, dehumidifiers, and ventilation systems. Our technicians perform air quality testing to identify pollutants, then recommend HEPA filters, germicidal lights, or energy recovery ventilators to create healthier living environments.
Plumbing Repair
Our licensed plumbers handle emergency repairs for burst pipes, leaky fixtures, and water heater issues. We use advanced diagnostic tools to locate hidden leaks and provide transparent pricing for repairs. Same-day service is available for critical plumbing failures affecting home safety.
Questions
What HVAC services do you offer?
We provide AC repair, heating installation, duct cleaning, indoor air quality solutions, and plumbing services for residential and commercial clients.
Do you offer emergency HVAC service?
Yes, we provide 24/7 emergency service for urgent heating and cooling issues, with technicians available year-round.
Are financing options available?
We offer special financing with approved credit for HVAC system replacements and major repairs.
What areas do you serve?
We serve Sarasota, Bradenton, Venice, Lakewood Ranch, and surrounding communities in Southwest Florida.
How can I improve indoor air quality?
Our IAQ solutions include air purifiers, dehumidifiers, ventilation systems, and professional duct cleaning services.
Do you provide maintenance agreements?
Yes, we offer budget-friendly maintenance plans to extend system lifespan and prevent unexpected breakdowns.
Reviews (7)
Leslie Heller
May 22, 2022
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The install for 2 units was ok, but when the tech sold us the extended warranty, he lied and deceived us! Now I want explanations and my money back and no one returns a call. They take your money and run! I will NEVER refer you all to anyone! We did not receive the paperwork for the warranty until months later. Your employees should be honest. We trusted you all to buy 2 air conditioners in 2 years.
I asked for an owner to call me, but everyone but an owner has done so. Your customer service person was rude and would never answer my questions. I called weeks ago to speak with someone i was told Brenda or Dan would call me to answer my questions and I am still waiting for that call. This is why I am not happy. And yes please do return my money. Why would I want to pay you for a warranty and then have to pay to maintain it.
And please dont insult me. We would have never bought the warranty had you all been honest to explain how much money we have to spend just to maintain it. the cost to maintain it is more than the warranty. so very disappointed.
I asked for an owner to call me, but everyone but an owner has done so. Your customer service person was rude and would never answer my questions. I called weeks ago to speak with someone i was told Brenda or Dan would call me to answer my questions and I am still waiting for that call. This is why I am not happy. And yes please do return my money. Why would I want to pay you for a warranty and then have to pay to maintain it.
And please dont insult me. We would have never bought the warranty had you all been honest to explain how much money we have to spend just to maintain it. the cost to maintain it is more than the warranty. so very disappointed.
Garland Pollard
Apr 10, 2022
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The staff from Custom Air installed our Trane HVAC just before we purchased. So it was in good repair. But we have kept them on for regular twice yearly maintenace, just to keep the system in good repair. In five years there have been no problems with our system ever. We have also used them for plumbing repairs; on an older property they have been inventive with solutions. I have also found that they can look at some of the tasks that you need; if there is something cheap and easy that you can do with a Home Depot part, they can recommend that so as not to run up the bill.
The other thing; the staff actually LIKE HVAC stuff, and plumbing issues, and are able to discuss before they come. Regarding the issue of parts and supplies, we got them to do a duct cleaning; it took some time to get the equipment (it was on backorder) and they got to us as soon as the part came in.
The other thing; the staff actually LIKE HVAC stuff, and plumbing issues, and are able to discuss before they come. Regarding the issue of parts and supplies, we got them to do a duct cleaning; it took some time to get the equipment (it was on backorder) and they got to us as soon as the part came in.
Tim Myers
Mar 02, 2022
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I have used Custom before but this time will be my last. Clogged shower drain, technician was there, total 20 minutes, pulled out a clump of hair was gone-300$.This is out6 no matter what Custom says. With my check I co.pained but no response. They just took my money and ran. I think they are good plumbers but they overcharge, Big Time!
Brian Leckband
Jan 02, 2022
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Thermostat was out on 5 year old water heater installed by Custom Air. They needed to order thermostat but when they arrived they also said I needed new heating elements in the water heater as well. I was never informed of this and when I called to question this requirement, they never returned my call. Update 1/5/22. Just to prove my point, the owner responded to my original post by saying "he would have the plumping manager call me". That was a month ago, never received a phone call! LOL
Rachel Graeff
Dec 20, 2021
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This company is an unprofessional JOKE. We have a brand new home, 12 visits, 3 new thermostats, and very little communication we finally had them admit that they installed an undersized unit for our home and signed off on it. They have been rude and nearly impossible to communicate. We never received a call to install our new unit. When asked why, we were told by the manager Jason that "I've been on vacation for three weeks. I don't know." I strongly advise you to go to a different company. You'll be glad you did.
Jim Andrews
Oct 30, 2021
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Company lacks communication between Management and Staff. Service Manager has issues and mistreats the Service Staff which results in high turnover.
David Forristall
Jul 18, 2021
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I've been using Custom Air's AC service since 2012. I've been using their plumbing side service since 2017. I've always had great service, and have maintenance programs with them on both the AC and plumbing sides. They've always been responsive, professional, and fair in their pricing. Thanks for the great service! Services: Repair HVAC, Install AC, HVAC system maintenance