Business Details
28 Years
experience
Emergency
services
Your Trusted HVAC Partner in Fort Wayne
Custom Assured Mechanical is a family-owned and operated HVAC company that has served Fort Wayne and surrounding areas since 1998. We specialize in heating and air conditioning system sales, installations, and 24/7 repair services for residential, commercial, and new construction clients. Our team combines over 175 years of collective HVAC experience with personalized service to deliver tailored solutions that meet each customer's unique needs.We maintain Bryant Heating and Cooling product expertise while offering comprehensive maintenance programs like our Custom Priority Club to ensure long-term system efficiency. Our commitment to excellence extends beyond technical proficiency to include ongoing employee training and a customer-first approach that prioritizes satisfaction over transactional relationships.
Services
HVAC Installation
Emergency Repairs
Preventive Maintenance
Air Quality Systems
Financing Options
Details
- Year established: 1998
Highlights and features
- Family-owned business with 25+ years of local HVAC expertise
- 24/7 emergency service department available year-round
- Certified technicians with ongoing professional training programs
- Custom Priority Club maintenance plans prevent system breakdowns
- Bryant factory-authorized dealers with product expertise
What people say
Prompt, professional, and personal service
Exceptional staff
Highly recommended
Trust with unattended visits
No serious system problems
Services
HVAC Installation
We provide complete heating and cooling system installations for residential and commercial properties. Our certified technicians specialize in Bryant equipment, ensuring energy-efficient solutions tailored to your space's specific requirements. From furnaces to heat pumps, we handle all aspects of new system implementation with professional installation guarantees.
Emergency Repairs
Our fully staffed emergency repair department responds to HVAC crises at any hour. With technicians available around the clock, we address urgent heating and cooling failures to restore comfort quickly. This service covers all brands and system types across residential and commercial properties.
Preventive Maintenance
Custom Priority Club members receive scheduled maintenance visits to optimize system performance. Our technicians perform comprehensive inspections, cleaning, and adjustments to prevent breakdowns while improving energy efficiency and extending equipment lifespan through proactive care.
Air Quality Systems
We install and service whole-home air purification systems to enhance indoor air quality. Our solutions include advanced air cleaners and humidifiers that address allergens, pollutants, and humidity imbalances, creating healthier living environments through improved ventilation technology.
Financing Options
We offer flexible financing solutions for HVAC system upgrades and major repairs. These plans make essential heating and cooling investments more accessible while maintaining competitive pricing on both equipment and installation services for residential customers.
People
Rod
Owner/Operator
HVAC industry veteran with 35+ years experience, overseeing daily operations and employee training while maintaining technical certifications in installation and service protocols.
Kim
Office Manager
Business degree holder managing scheduling, accounting, and customer relations with specialized training in operational efficiency and client communication processes.
Casey
Service Manager
Ivy Tech graduate with 15+ years HVAC experience, managing service department operations after starting in fabrication and progressing through technical roles.
Julie
Customer Relations
Purdue University Fort Wayne communications graduate ensuring smooth customer experiences through office operations management and service coordination expertise.
Questions
What HVAC services do you offer?
We provide complete heating and cooling solutions including system installations, emergency repairs, preventive maintenance, air quality improvements, and financing options for residential and commercial clients.
Are you available for emergency service?
Yes, our fully staffed service department operates 24/7 to address urgent HVAC issues with prompt response times for both residential and commercial properties.
Do you offer maintenance plans?
Our Custom Priority Club provides scheduled maintenance visits with benefits including priority service, repair discounts, and improved system efficiency through professional care.
What payment options exist?
We offer financing plans for major HVAC projects while accepting standard payment methods for service calls and routine maintenance agreements.
What areas do you serve?
We primarily serve Fort Wayne, Indiana and surrounding communities with both residential and commercial HVAC solutions from our Independence Drive location.
Reviews (4)
Hope Coffey
Jan 11, 2022
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Called for a furnace repair, my call was returned same day, technician came next day exactly on time, repair was done quickly at a very reasonable cost. Five Stars all the way! Service: Repair HVAC
Robin Baum
Apr 09, 2020
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Have had a contract with them since we built our house. Always reliable, dependable, and great customer service. Would highly recommend.
Thomas Gaskill
Mar 05, 2020
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Have been using Custom Assured Mechanical for close to 16 years using their biannual furnace maintenance program. Very easy and friendly to work with. Technicians are prompt and efficient. Very happy with their service, Highly recommended.
Elizabeth Barnes
Nov 15, 2019
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Always friendly, prompt, and knowledgeable service. Our busy schedules do not always allow us to be home during a service call, but we trust Casey with no hesitation! He even likes our cat! Highly recommend!
