Brothers Air, Heat & Plumbing

Business Details

41 Years

experience

Emergency

services

Expert HVAC & Plumbing Services in Charlotte, NC

Founded in 1985, Brothers Air, Heat & Plumbing has served the Charlotte, NC, and SC areas for over 35 years. Our team of NATE-certified technicians and licensed plumbers delivers HVAC installation, repair, and maintenance alongside comprehensive plumbing solutions. Backed by a 100% satisfaction guarantee, we prioritize customer trust through transparent pricing, uniformed professionals, and 24/7 emergency services.

With over 100,000 satisfied customers, we maintain industry-leading standards through continuous training and partnerships with top manufacturers. Our BBB accreditation and local community focus solidify our reputation as a trusted home comfort provider.

Services

AC Installation AC Repair AC Maintenance Plumbing Repair Water Heater Installation Heating Repair HVAC Maintenance Emergency Plumbing Sewer Line Repair Drain Cleaning

Details

Year established: 1985

Highlights and features

We employ more NATE-certified technicians than any local competitor.
Our 100% satisfaction guarantee covers all workmanship and parts.
24/7 emergency response for HVAC and plumbing crises.
Locally owned with service in Charlotte since 1985.
Financing options available through EnerBank USA for major installations.

Associations and certifications

Better Business Bureau
North American Technician Excellence

What people say

Knowledgeable, efficient and courteous Timely, accurate, issue resolved Same day service available Professional and polite technicians Price explained first

Website

Update Listing

Services

HVAC Repair

Our NATE-certified technicians provide rapid diagnosis and repair of heating systems, including gas furnaces, heat pumps, and thermostats. Emergency services restore comfort within hours, with parts warranties and system performance checks included. Clients receive detailed explanations of repairs and maintenance tips for future efficiency.

Plumbing Services

From leaky faucets to sewer line replacements, our licensed plumbers handle residential and commercial plumbing needs. Advanced equipment clears clogs instantly, while trenchless technology minimizes property disruption. Annual inspections prevent emergencies, with same-day service available for critical failures.

Water Heater Installation

We install energy-efficient tankless and traditional water heaters with manufacturer-backed warranties. Technicians assess home size and usage patterns to recommend optimal capacity, ensuring endless hot water supply. Financing options available for qualified customers seeking immediate installation.

AC Maintenance

Seasonal AC maintenance includes coil cleaning, refrigerant checks, and airflow optimization. Our Pro Service Plan members receive priority scheduling and discounted repairs. Regular tune-ups extend system lifespan by 20% and reduce energy consumption by up to 15% annually.

Emergency Services

HVAC and plumbing emergencies receive immediate attention through our 24/7 dispatch system. Fully equipped service trucks carry common replacement parts for same-visit repairs. Emergency response guarantees arrival within 2 hours of scheduling for critical heating or water leaks.

Questions

Do you offer 24/7 emergency HVAC service?

Yes, our technicians respond to HVAC emergencies 24 hours a day, 7 days a week, with average response times under 2 hours.

Are financing options available for new systems?

We offer 8.99% APR financing through EnerBank USA for qualified customers on installations exceeding $3,500.

What areas do you service?

We serve Charlotte, NC, and surrounding areas including Rock Hill, Fort Mill, Gastonia, and Mooresville within a 50-mile radius.

Do you guarantee your work?

All services include a 100% satisfaction guarantee with written documentation of completed work and warranty coverage.

How often should HVAC maintenance be performed?

Manufacturers recommend bi-annual maintenance - once before summer cooling season and once before winter heating demands.

Reviews (7)

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Amy Chandler

Jun 20, 2022 Report

We had Brothers replace our AC, Furnace, and Water Heater all in one day after our AC died and all systems were 15 yrs old. Their techs were professional, well mannered, respectful of us and our home, and did the install all in one day. Their follow-up is phenomenal and our systems passed inspection with the county on the first visit from the inspector! Their prices were fair (I had done research knowing the age of our systems) and service is excellent. Again, we were so very impressed by each employees personable demeanor which is so important to us. We highly recommend Brothers! We would use them again (without hesitation) and will recommend them to friends and family! Thanks, Brothers! Keep up the level of service we are raving about!

Joseph B.

Jun 18, 2022 Report

Charged me $49 for diagnostic fee! They tried to charge me $99 I am still under warranty for parts.my heat pump has been serviced seven times. It is only 2 years old reversing valve issues. Then after 1 year compressor went bad an had to be replaced. Never charged me a diagnostic fee until now and there is no diagnostic fee even mentioned in my warranty. So this time capacitor went bad I understand that they have to make there money but they charged me $250 labor plus $49 diagnostic.

That capacitor is a $20 part!it takes 10 minutes to diagnose and install. Total rip offs! There are plenty of reasonable priced HVAC specialist out there. Stay away from brothers you will over pay big time!

Lillian B.

Jun 12, 2022 Report

I called for an appointment on 15 May. They scheduled me for 10 June. I called to confirm on 9 June. They canceled on 10 and rescheduled for 11 June. They canceled again. Would never reach out to Brothers in Rock Hill, SC again! Most unreliable business I have ever dealed with!

Monty Montgomery

May 01, 2022 Report

Brothers Air&Heat + technician ABDUL save the day! My simple Smart Thermostat installation went off the tracks, and with 88 degrees looming in the weather report, I called Brothers. Seems I can blow up even the smartest AI from Amazon and likely some A/C parts, too. A phone call later Abdul was just around the neighborhood corner. Friendly, super prompt and knowledgeable about all of my AC / Thermostat hardware, Abdul tests it all and gets the replacement parts from the truck.

In a few moments (under 30), the system is back up, a glowing new Thermostat is working. I swear I saw it smiling at me. And the vents are pouring clean, cold air into my home. Best money spent this month. Thanks Abdul, and Thanks Brothers!

Larisa Pak

Apr 30, 2022 Report

Our recent technician was Matt Arnold. He arrived on time and was extremely effective with his diagnostics. We had an issue with our system not cooling, and I watched his whole procedure. He performed his inspection and service with amazing diligence and attention to detail. He was polite and answered all our questions. Throughout the years we had many techs come out, but Matt was the best by far. Would highly recommend Matt and Brothers for any residential HVAC service. Thanks.

Mary London Szpara

Apr 16, 2022 Report

Their service rep Chris was here on time and thoroughly put the system through its paces. He also repaired an area that was needing repair, and informed me of a couple of things that I may want to consider doing to the system in the near future. He was extremely professional, very nice, very knowledgeable, and I leave high recommendations. As far as I'm concerned, this is a great employee, and I appreciate the care and time he took explaining everything that needed to be done and that was recommended. I have been very happy with the service from brothers since we first began using them nearly 20 years ago.

LaDonna Williamson

Apr 15, 2022 Report

The two reps that came out to install a new water heater in our home were great! The quality of work was top notch. Also, the front office was super helpful. Jessica went above and beyond to make sure we got the water heater replaced when we closed knowing I had such a short window to be in town. We have another separate issue that we'll need to address and we will definitely give them another call.