Business Details
47 Years
experience
Emergency
services
Your Trusted HVAC Partner in Charlotte, NC
Helms Heating & Air Conditioning has been dedicated to providing Charlotte area homeowners with reliable heating and air conditioning solutions since 1979. Founded by Morrison Helms, our family-owned business has grown into one of the region's most trusted HVAC providers while maintaining our original commitment to quality craftsmanship and customer satisfaction. With over four decades of combined experience, our team specializes in HVAC repair, installation, and maintenance services tailored to meet each family's unique comfort needs. We pride ourselves on offering 24/7 emergency service, transparent pricing with no hidden fees, and comprehensive maintenance agreements that include priority service and cost-saving discounts.Our technicians are qualified, drug-free professionals who understand budget constraints and work closely with customers to deliver honest, affordable solutions. From new construction installations to extended warranty programs, we ensure every system we service operates safely, efficiently, and in compliance with manufacturer warranties. Our reputation for integrity and reliability has been built through consistent delivery of quality workmanship and personalized service that prioritizes customer comfort above all else.
Services
HVAC Repair
Air Conditioning Installation
Furnace Replacement
24/7 Emergency Service
Maintenance Agreements
Details
- Year established: 1979
Highlights and features
- Family-owned since 1979 with four decades of local HVAC expertise
- 24/7 emergency service available for urgent heating and cooling needs
- 15% discount on repairs for annual maintenance agreement customers
- Experienced, drug-free technicians with upfront, transparent pricing
- Comprehensive solutions for system replacements with warranty protection
What people say
24/7 emergency service
Transparent pricing
Experienced technicians
Family-owned business
Maintenance discounts
Services
HVAC Repair
Our certified technicians provide prompt diagnosis and repair for all heating and cooling system issues. We service all brands and models, offering 24/7 emergency response for urgent breakdowns. Our repair process includes comprehensive diagnostics to identify root causes and prevent future problems.
Air Conditioning Installation
We offer complete air conditioning installation services with expert system sizing and selection guidance. Our installations include proper refrigerant charging, electrical connections, and performance testing. Customers receive manufacturer warranties plus optional extended coverage plans for added protection.
Furnace Replacement
Professional furnace replacement services ensure optimal heating efficiency and comfort. Our team evaluates home requirements to recommend appropriate system capacity and features. All installations follow industry standards and include operational training for homeowners.
Maintenance Agreements
Our annual maintenance agreements include seasonal system inspections, cleaning, and performance optimization. Benefits include 15% repair discounts, priority service scheduling, and extended equipment longevity. Regular maintenance helps maintain manufacturer warranties and prevent unexpected breakdowns.
New Construction HVAC
Specialized HVAC services for new construction homes include system design consultation, installation coordination with builders, and homeowner education. We work with leading local homebuilders to ensure proper system sizing and energy efficiency in new developments.
Questions
What HVAC services do you offer?
We provide complete HVAC solutions including repair, installation, maintenance, and emergency services for residential heating and cooling systems.
Are you available for emergency repairs?
Yes, our technicians are available 24 hours a day, 7 days a week for urgent heating and cooling emergencies.
Do you service all HVAC brands?
We service and repair all makes and models of heating and air conditioning equipment regardless of brand or age.
What financing options are available?
We offer special financing programs for new system installations to help homeowners manage replacement costs.
Do you offer maintenance agreements?
Yes, our annual maintenance agreements include seasonal tune-ups, 15% repair discounts, and priority service scheduling.
What areas do you serve?
We serve Charlotte and surrounding communities including Concord, Gastonia, Matthews, and Rock Hill.
Videos
Reviews (7)
David Wilson
Jun 02, 2022
Report
AC went out on Sunday night. Helms HVAC had John at my house the next day. He determined the issue and ordered the part. Shelly was able to "squeeze" our repair in on top of an already busy Tuesday and my house was cool by early evening. Helm's is a great company but it's because of the customer service they provide. I highly recommend them.
William Rayle
May 14, 2022
Report
Our Technician Makenzi was awesome throughout the service call. Call 30 minutes out, introduced herself, explained what the service call was for and what work she would be doing. Communicated very well throughout the process as she moved around the house. Excellent overview once the work was completed. She is well versed on the service packages and extended warranties offered by Helms. Mackenzi cover all topics and answered all our question. An exemplary service call to be sure. A shout out to Shelly for her internal support during the call. Great job to all.
Florin Orza
May 05, 2022
Report
Very professional, very good in explaining things offered to top off the freon but I declined. I'm not using the AC very often I like it better on the warmer side. Makanzie was very nice and she definitely knows her job. Would recommend this family business. Cleaned the AC unit with a cleaning solution and rinse with water very professional.
Sherry Richards
Apr 23, 2022
Report
Josh came to my house for a maintenance check and like all Helms workers I have met, he was polite and explained things thoroughly. He found some issues with my A/C unit and made clear all the options and costs with no pressure to do the most expensive. Services: A/C system maintenance, Heating system maintenance
John
Apr 16, 2022
Report
When I called Helms Heating & Air, I talked to Shelly. She was very pleasant and professional. She addressed my reason for calling and I was able to talk to the person I needed to talk with. Michael is my "go to technician"! I can depend on Michael to be on time. If for some reason he is delayed, he always calls to let me know. He handles any issue we might have with our system. He is thorough and checks our unit completely. I am very pleased with his work and dedication. Thank you Shelly and Michael. You are two of the reasons that I use Helms Heating & Air!
Frank Sturm
Apr 11, 2022
Report
The Helms service tech was on time and very courteous. He provided a thorough semi-annual inspection and cleaning of our heating & A/C system. We are very happy with the service that Helms has provided us over the last 4 years and highly recommend them. Service: Heating system maintenance
Keisha Stanford-Lovell
Feb 06, 2022
Report
Everyone at Helms is polite and the customer service is A1. Josh came to my home to service my vents, he was on time and very polite. He even put the covers over his boots to protect my carpet without me asking him to do so. It's the little details for me that go a long way. As long as I have an HVAC system I will use Helms. Services: Heating system maintenance, HVAC system maintenance, Cleaning
