Business Details
48 Years
experience
Emergency
services
Your Trusted Partner for HVAC Solutions in Knoxville
For over 40 years, Chancey & Reynolds has been a trusted provider of heating, ventilation, and air conditioning (HVAC) solutions in Knoxville, Tennessee. Founded in 1978 by Steve Chancey and Art Reynolds, our family-owned business combines decades of industry experience with a commitment to customer satisfaction. Our team of NATE-certified technicians delivers expert service for residential and commercial HVAC systems, including maintenance, repairs, installations, and indoor air quality solutions. Recognized as a Top Ten Rheem Manufacturer Company nine times and a 15-time Angies List Super Service Award winner, we maintain an A+ rating from the Better Business Bureau.Our focus on honesty, integrity, and reliability ensures every client receives personalized attention and high-quality results. With 24/7 emergency services and a 100% fully insured operation, we prioritize customer comfort and peace of mind. Our 20,000+ satisfied customers and 500+ five-star reviews reflect our dedication to excellence in HVAC service across Knoxville and Lenoir City.
Services
HVAC Maintenance
Air Conditioning Repair
Heating System Installation
Indoor Air Quality
Emergency HVAC Service
Geothermal Heat Pumps
Smart Thermostats
Commercial HVAC
Furnace Repair
Ductless Mini-Splits
Details
- Year established: 1978
Highlights and features
- We offer 40+ years of HVAC expertise in Knoxville and Lenoir City.
- Our team includes 15+ NATE-certified technicians for quality service.
- We provide 24/7 emergency HVAC services for urgent needs.
- Our financing options make HVAC upgrades accessible and affordable.
- We maintain an A+ rating from the Better Business Bureau for trustworthiness.
Associations and certifications
- North American Technician Excellence (NATE)
- Better Business Bureau (BBB)
What people say
Excellent service
Prompt repair
Knowledgeable technicians
Highly recommend
Professional and courteous
Services
HVAC Maintenance
Our HVAC maintenance includes comprehensive inspections, filter replacements, and system tune-ups to ensure optimal performance. Regular maintenance extends equipment lifespan, improves energy efficiency, and prevents costly breakdowns. Our technicians follow manufacturer guidelines to maintain warranty compliance while addressing potential issues before they escalate. This service is available through our C&R Comfort Club maintenance plans with priority scheduling for enrolled customers.
Air Conditioning Repair
We diagnose and repair all makes and models of air conditioning systems, including ductless mini-splits. Our technicians identify refrigerant leaks, compressor issues, and electrical problems to restore cooling efficiency. Emergency repair services are available 24/7 with same-day appointments prioritized. We use genuine replacement parts and provide detailed diagnostics to ensure lasting solutions for residential and commercial cooling systems.
Heating System Installation
Our team installs high-efficiency furnaces, heat pumps, and geothermal systems tailored to your property's needs. We assess insulation levels, square footage, and climate conditions to recommend optimal equipment. Smart thermostat integration ensures precise temperature control while maximizing energy savings. All installations include system performance testing and manufacturer warranty registration for long-term reliability and customer satisfaction.
Indoor Air Quality
We offer air filtration systems, UV light purifiers, and humidity control solutions to improve indoor air quality. Our Plasma Air purification technology reduces allergens, bacteria, and odors while maintaining optimal humidity levels between 30-50%. These solutions benefit allergy sufferers, pet owners, and businesses requiring clean air environments through customized system installations and maintenance programs.
Emergency HVAC Service
Our 24-hour emergency service responds to critical HVAC failures with rapid diagnostics and repairs. Technicians carry common replacement parts for immediate fixes while prioritizing safety during urgent situations. Commercial clients receive expedited service to minimize business disruptions. This service includes after-hours availability with no overtime charges for Comfort Club members experiencing system emergencies.
People
Steve Chancey
President
Co-founder of Chancey & Reynolds with 40+ years of HVAC industry leadership. Graduated from the University of Tennessee and built the company on principles of integrity and community service.
Art Reynolds
Co-Founder
Established Chancey & Reynolds in 1978 with Steve Chancey. Focused on delivering quality HVAC solutions while maintaining family-owned business values in Knoxville.
Questions
What HVAC services do you offer in Knoxville?
We provide heating, cooling, air quality solutions, equipment installations, maintenance plans, and 24/7 emergency HVAC services for residential and commercial clients.
Are your technicians certified?
Yes, our team includes NATE-certified technicians with decades of combined experience in HVAC systems.
Do you offer emergency HVAC services?
Yes, we provide 24/7 emergency HVAC repair services for urgent heating and cooling needs.
What financing options are available?
We offer financing options to make HVAC upgrades and repairs more accessible for homeowners and businesses.
How can I improve indoor air quality?
We install air purification systems, filters, and humidity control solutions to enhance indoor air quality for healthier living spaces.
Do you service commercial HVAC systems?
Yes, we offer specialized commercial HVAC maintenance, repairs, and installations for businesses in Knoxville.
Reviews (7)
Brant English
Jun 02, 2022
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Ehsan is awesome! Once he arrived he quickly diagnosed and replaced the faulty part on our AC compressor. Very professional and friendly technician! Service: A/C system repair
Jon Neveu
May 02, 2022
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Josh Foster, a tech at Chancey & Reynolds, was on time, highly professional and very knowledgeable. He very quickly determined this issue and I now have my AC up and running again. I recommend Chancey & Reynolds and especially Josh!
Kimberly Sotelo
Apr 29, 2022
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Ehsan fixed our HVAC problem quickly and professionally. But that's not all he was also very kind and friendly at the same time. If we have a need again I'll be calling this place again and requesting that Ehsan is our repair person. Thanks for such great service! Service: HVAC system repair
Brian Huskey
Apr 15, 2022
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Our HVAC quit working on Saturday morning. I hesitated to call as the weather was going to be mild and I knew there would be an extra charge for the week-end work. I decided to call - left a message. I got a call back almost immediately from Ehsan. We talked for a minute and he gave me an ETA for later that afternoon. He showed up right when he said he would. He was very polite and friendly. He quickly diagnosed the problem and had the part on his truck.
He fixed the fixed issue and made sure I understood what was done. After fixing the main issue, he went above and beyond by fixing my thermostat's base plate that was loose. Having such a good experience with Ehsan made me feel good about my decision to make the call for the week-end work.
He fixed the fixed issue and made sure I understood what was done. After fixing the main issue, he went above and beyond by fixing my thermostat's base plate that was loose. Having such a good experience with Ehsan made me feel good about my decision to make the call for the week-end work.
Andy Beam
Apr 13, 2022
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Ehsan did an incredible job - timely, thorough and professional. During our normal maintenance, he detected an issue and determined a part needed to be replaced. He returned in a timely manner, replacing the part which had to be ordered and kept us updated along the way. Exceptional service! Service: A/C system maintenance
Sarah Capeling
Mar 19, 2022
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Chancey and Reynolds did a fantastic job fixing our AC quickly and our technician even went out of his way to get us custom air filters to fit our unit better! Thank you for a job well done! Services: A/C system repair, HVAC duct & vent repair
Kathryn Nelson
Mar 10, 2022
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Ehsan showed up on time and was polite and professional. He did a very thorough job inspecting our systems & found an issue that others had missed. He fixed it right away and we are so thankful! Would definitely recommend. Services: HVAC duct & vent cleaning, A/C system maintenance, HVAC system maintenance
