Business Details
40 Years
experience
Emergency
services
Your Trusted HVAC Partner in Eastern North Carolina
Since 1986, Down East Heating & Air Conditioning has been dedicated to providing tailored comfort solutions for residential and commercial properties across Eastern North Carolina and Northern Coastal South Carolina. Our team of highly trained HVAC technicians combines decades of local experience with a commitment to using advanced technology and energy-efficient systems. We specialize in installation, repair, and maintenance services for heating, cooling, and air quality systems, ensuring optimal performance for every client. Our reputation for reliability and precision stems from a focus on diagnosing issues accurately and implementing lasting solutions. We prioritize customer satisfaction through transparent communication, competitive pricing, and a 100% satisfaction guarantee on all work performed.As a Bryant dealer, we offer a comprehensive line of high-efficiency HVAC equipment backed by industry-leading warranties. Our local expertise addresses unique environmental challenges like coastal humidity and salt air, ensuring durable, long-lasting installations. We maintain a 24/7 dispatch system for emergency service requests and provide flexible financing options to accommodate client needs. Our service area spans over 50 communities, including Jacksonville, Wilmington, and Myrtle Beach, with three fully staffed locations. Through consistent investment in technician training and customer service excellence, we have maintained a leadership position in the HVAC industry for nearly four decades.
Services
HVAC Installation
VIP Maintenance Club
Indoor Air Quality
Ductless Mini Split
HVAC Repair
Ductwork Services
Commercial HVAC
Thermostat Installation
Air Quality Testing
Furnace Services
Details
- Year established: 1986
Highlights and features
- We offer 39 years of specialized HVAC expertise in coastal environments
- Our technicians are Bryant-certified with ongoing manufacturer training
- We guarantee 100% satisfaction on all installation and repair services
- Our team provides same-day emergency service availability
- We maintain transparent pricing with detailed written estimates
What people say
Professional and courteous
Excellent experience
Prompt and transparent
Highly recommend
Great technician
Services
HVAC Installation
We specialize in complete HVAC system installations for residential and commercial properties. Our technicians handle all aspects from equipment selection to final testing, ensuring proper sizing and energy efficiency. We offer Bryant systems with SEER ratings up to 21 and AFUE ratings up to 98.3%, including smart thermostats and zoning systems. All installations come with manufacturer warranties and our 100% satisfaction guarantee.
HVAC Repair
Our emergency repair services address heating and cooling system failures 24/7. Certified technicians diagnose issues using advanced diagnostic tools and provide transparent repair estimates. We service all brands and models, specializing in compressor replacements, refrigerant leaks, and electrical system repairs. Emergency service vehicles carry common replacement parts for same-visit fixes whenever possible.
Indoor Air Quality
We improve indoor air quality through professional testing and installation of purification systems. Services include air scrubber installation, duct cleaning, and humidity control solutions. Our technicians assess ventilation needs and recommend HEPA filters, UV light systems, or energy recovery ventilators to address specific contaminants like mold, allergens, or VOCs in residential and commercial spaces.
Ductwork Services
Our NADCA-certified technicians perform comprehensive duct system services including new installations, sealing leaks, and cleaning. We use Aeroseal technology for duct sealing and offer insulation upgrades to improve system efficiency. Commercial clients receive specialized designs for multi-zone buildings while residential services include retrofitting older systems for improved airflow and energy savings.
Commercial HVAC
We provide tailored HVAC solutions for businesses including system design, installation, and maintenance. Services cover rooftop units, VRF systems, and large-scale climate control. Our team handles preventive maintenance contracts, emergency repairs, and energy audits for office buildings, retail spaces, and industrial facilities across our service area.
People
Jason Humphrey
Operations Manager
With over 20 years in HVAC management, Jason oversees daily operations ensuring service excellence. He maintains our commitment to quality through technician training programs and customer service standards.
Jerry Bass
Install Supervisor
As lead installer with 15+ years experience, Jerry supervises all system installations. He ensures proper equipment sizing and adherence to manufacturer specifications for optimal system performance and longevity.
Cody Bormann
Service Technician
Certified HVAC technician specializing in system diagnostics and repairs. Cody provides prompt, reliable service with expertise in both residential and commercial HVAC systems across our service territory.
Tayler Hostetler
Service Dispatcher
Tayler coordinates our service team ensuring timely appointments and emergency response. With 8 years in HVAC dispatch, they maintain efficient scheduling while providing customer support.
Joan Mobley
Office Supervisor
Joan manages administrative operations with 12 years of HVAC industry experience. She oversees customer accounts, estimates, and coordinates between field technicians and management for seamless service delivery.
Questions
What HVAC services do you offer for residential customers?
We provide complete HVAC solutions including installation, repair, and maintenance of heating, air conditioning, and indoor air quality systems for homes.
Do you offer emergency HVAC repair services?
Yes, we provide 24/7 emergency service for urgent heating and cooling system failures.
What areas do you service?
We serve Eastern North Carolina and Northern Coastal South Carolina, covering over 50 communities including Jacksonville, Wilmington, and Myrtle Beach.
Are financing options available for HVAC replacements?
Yes, we offer flexible financing programs for new system installations through approved lenders.
What brands of HVAC equipment do you install?
As a Bryant Factory Authorized Dealer, we install Bryant heating and cooling systems with optional extended warranty coverage.
Do you provide maintenance plans for HVAC systems?
Yes, our VIP Maintenance Club offers bi-annual system checkups with priority service scheduling and discounts on repairs.
Reviews (7)
Troy Hill
May 20, 2022
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Down East heating and air conditioning charged me 895.00 for replacing an evacuation valve that was only 2 years old. Part was under warranty but labor for the 3 hours was about 300.00 dollars and hour. No way should this be even close to what I feel is a reasonable charge. They were responsive and fixed within a day but they installed system in new house and seems they should back the equipment that they service. I will not call them again and will never recommend them to anyone that I hear needs hvac service.
Wanda Howard
Feb 15, 2022
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Down East installed a new unit at my home and I am very pleased with the customer service I have received. Jason and Kenny have been so nice to work with on the repairs of my old unit to the installment of my new unit. My new Bryant unit is very quiet, efficient and has been so dependable during this cold weather. Thank you Jason and Down East. Wanda S. Howard
Jackie Kiernan
Feb 12, 2022
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I just want to give "Chad" from Down East Heating and Air Company a shout out for being such a professional and knowledgeable representative. He was also very patient while we bombarded him with questions and made some great recommendations for future maintenance. Great job Chad! Services: Heating system maintenance, Heating system repair
Miranda Schneider
Aug 17, 2021
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I highly recommend this company, are rental management put in a work order and they came out the same day. Cody was very nice and did not mind my crazy son at all, he was quick on fixing are ac. I would highly recommend this company to anyone. They got here quick and same day, which you don't get with a lot of these companies. Services: HVAC system maintenance, A/C system repair
Ashley Fugate
Jul 12, 2021
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When our AC suddenly stopped working we were very impressed with Down East. They responded quickly and were knowledgeable and professional. Our technician, Cody, was friendly and helpful. We highly recommend them for your HVAC needs! Service: Repair HVAC
Logan Shwarts
May 18, 2021
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I called on a weekend not knowing if anyone would be available. I received a call from the tech on call who explained pricing and availability with me. He came out and got us back up and running quickly. For the repair, he offered 3 options which was really nice as opposed to my experience in the past with other air conditioning companies. He also explained their maintenance plan which saved us some money on the bill due to the discount I received for having the plan.
The tech was very respectful of our home and wore a mask and shoe covers. Very professional and a pleasure to deal with. I'm glad I have the service plan and highly recommend Kenneth if you need service.
The tech was very respectful of our home and wore a mask and shoe covers. Very professional and a pleasure to deal with. I'm glad I have the service plan and highly recommend Kenneth if you need service.
Allison Paterson
Mar 26, 2021
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Kenny came out and quickly found the issue with my ac and after explaining what was wrong as well as what caused the issue, he presented a couple of solutions for me to chose from. He was very professional and courteous, even wore a mask and shoe covers every time he entered the house. Great job Down East, you have wonderful staff! If you need ac repair, make sure you call them and request Kenny if you can!
